The Animetal Reviews 181

TrustScore 2.5 out of 5

2.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

almost all the merch in the store are either ripoffs or overpriced, don't buy from them!! I tried returning some actions figures after realising they weren't the real ones and they denied all claims o... See more

Rated 1 out of 5 stars

ripoff !! everything is so overpriced and rediculous. next door, you can find things for half the price! ugly ai art instead of real packaging. this is insane for a store that claims to appreciate ani... See more

Rated 5 out of 5 stars

First thing I noticed was the displays in the front of the store! If you’re an anime fan, you can’t help but to be spellbound into walking in! Great music , incredible selection, super friendly and... See more

Company replied

Rated 1 out of 5 stars

Insane prices, price gauging on all products , staff follow you around the store which makes you feel like a thief, customer service is poor. Manager is a rude anime snob. Better off going to Forbidee... See more

Company details

  1. Hobbies & Crafts

Written by the company

Anime Figures and Statues for The Real Otaku!


Contact info

2.3

Poor

TrustScore 2.5 out of 5

181 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

horrible service!

i ordered my items on 31/11 and have still not received them. you say it's because one is from europe. if that's the case you should have said so at the outset. now both my son's birthday and xmas presents are fkd up! thanks for that! first time using animetal and most likely the last. pathetic!

December 23, 2022
Rated 5 out of 5 stars

Quality Service Makes a Difference

My order was unavoidably delayed a little due to postal strike issues, but The Animetal were helpful and responsive throughout, which makes a big difference. And my order, when it arrived, was well packed and in good condition, exactly what I wanted.

November 5, 2022
Rated 5 out of 5 stars

Everything went smoothly

Everything went smoothly, I have future purchase’s soon, because of great service, they listen to customers, much appreciated.

October 18, 2022
The Animetal logo

Reply from The Animetal

Dear Alex,
Thank you so much for taking time to leave such an awesome review! We are happy to hear everything went smoothly. We work hard to meet expectations of customers like you and we are happy to hear we hit the mark! See you Animetal again soon!
Best regards,
Kami

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, and very good communication. Item was authentic and in amazing condition!

September 3, 2022
The Animetal logo

Reply from The Animetal

Thank toy so much for taking time to leave such a stellar review, it means a lot to us! Hope to see you on Animetal again soon

Rated 5 out of 5 stars

Amazing Service

It arrived very promptly and was exactly as specified

August 13, 2022
The Animetal logo

Reply from The Animetal

Thank you so much for your review! Come and visit us on Animetal again soon!

Rated 3 out of 5 stars

Whilst I understand their inability to…

Whilst I understand their inability to supply item due to stock issues was not their fault and providing quick refund. The fact that I had to chase them up to find out this information rather than it being made clear to me straight away was disconcerting.

April 28, 2022
Rated 4 out of 5 stars

Unfortunately there was a delivery…

Unfortunately there was a delivery issue as our item was coming from another country which was out of Animetals hands. Full refund given would still order other items.

March 21, 2022
Unprompted review
The Animetal logo

Reply from The Animetal

Dear Kevin,
Thank you for taking time to leave a review and we are sorry we could not fulfil the order to your satisfaction. Thank you for your understanding the pre-order dates are out of our hands as well as items in EU warehouse now taking longer to arrive than before Brexit, covid and frankly, the war.
We really hope you will give us another chance and we hope this time it would be a 5 star performance.
Best regards,
Kami

Rated 5 out of 5 stars

Quick to reply and fast dispatch :D

Bought two Danganronpa figures from here and they were quick to reply and I got them next day which was awesome, will definitely buy from here again thank you so much!! :D

March 19, 2022
Unprompted review
The Animetal logo

Reply from The Animetal

Dear Jordan,
Thank you so much for taking time to leave an awesome review! We are happy to hear the ordering process and the communication went well. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark! We hope to see you on Animetal again soon!
Best regards,
Kami

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look