almost all the merch in the store are either ripoffs or overpriced, don't buy from them!! I tried returning some actions figures after realising they weren't the real ones and they denied all claims o... See more
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ripoff !! everything is so overpriced and rediculous. next door, you can find things for half the price! ugly ai art instead of real packaging. this is insane for a store that claims to appreciate ani... See more
First thing I noticed was the displays in the front of the store! If you’re an anime fan, you can’t help but to be spellbound into walking in! Great music , incredible selection, super friendly and... See more
Company replied
Insane prices, price gauging on all products , staff follow you around the store which makes you feel like a thief, customer service is poor. Manager is a rude anime snob. Better off going to Forbidee... See more
Company details
Written by the company
Anime Figures and Statues for The Real Otaku!
Contact info
London, United Kingdom
- theanimetal@gmail.com
- www.theanimetal.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
horrible service!
i ordered my items on 31/11 and have still not received them. you say it's because one is from europe. if that's the case you should have said so at the outset. now both my son's birthday and xmas presents are fkd up! thanks for that! first time using animetal and most likely the last. pathetic!
Excellent communication and updates
Excellent communication and updates, even with warehouse difficulties due to moving premises they still sorted out my order.
Quality Service Makes a Difference
My order was unavoidably delayed a little due to postal strike issues, but The Animetal were helpful and responsive throughout, which makes a big difference. And my order, when it arrived, was well packed and in good condition, exactly what I wanted.
Had what I wanted after looking for…
Had what I wanted after looking for ages . And was here quick even with postal strikes
Smooth and easy transaction process…
Smooth and easy transaction process with the option of paying over time.

Reply from The Animetal
Everything went smoothly
Everything went smoothly, I have future purchase’s soon, because of great service, they listen to customers, much appreciated.

Reply from The Animetal
Amazing customer service
Amazing customer service, and very good communication. Item was authentic and in amazing condition!

Reply from The Animetal

Reply from The Animetal
They did a fantastic job
They did a fantastic job getting my goods to me ;) Thanks again Alon
The models I purchased arrived very…
The models I purchased arrived very quickly and were packaged well. My daughter was very happy, I would order off this company again.
2nd time buying success
This is my second time buying from Animetal, as an anime nerd, there is no better place I found for genuine quality figures, highly recommended!
with this rating i would say that i…
with this rating i would say that i have pre-oredered my item yet even though most shops already have their item in shelves this one does not ?
Whilst I understand their inability to…
Whilst I understand their inability to supply item due to stock issues was not their fault and providing quick refund. The fact that I had to chase them up to find out this information rather than it being made clear to me straight away was disconcerting.
Madoka Magica Miki Sayaka Figure
Great communication.The seller was really helpful so my daughter received her present on time for her Birthday. Highly recommended.Quick delivery.My daughter she is very pleased with the figure😊
Unfortunately there was a delivery…
Unfortunately there was a delivery issue as our item was coming from another country which was out of Animetals hands. Full refund given would still order other items.

Reply from The Animetal
Quick to reply and fast dispatch :D
Bought two Danganronpa figures from here and they were quick to reply and I got them next day which was awesome, will definitely buy from here again thank you so much!! :D

Reply from The Animetal
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