almost all the merch in the store are either ripoffs or overpriced, don't buy from them!! I tried returning some actions figures after realising they weren't the real ones and they denied all claims o... See more
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ripoff !! everything is so overpriced and rediculous. next door, you can find things for half the price! ugly ai art instead of real packaging. this is insane for a store that claims to appreciate ani... See more
First thing I noticed was the displays in the front of the store! If you’re an anime fan, you can’t help but to be spellbound into walking in! Great music , incredible selection, super friendly and... See more
Company replied
Insane prices, price gauging on all products , staff follow you around the store which makes you feel like a thief, customer service is poor. Manager is a rude anime snob. Better off going to Forbidee... See more
Company details
Written by the company
Anime Figures and Statues for The Real Otaku!
Contact info
London, United Kingdom
- theanimetal@gmail.com
- www.theanimetal.com
2.3
Poor
181 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing!
It's perfect! Not damaged at all, came a lot faster than I thought it was considering it was a preorder! I was worried at first because I wasn't able to track it, but once it arrived to them I was able to track it from there onwards :) I'm so so happy with my Bondrewd Nendoroid!
February 27, 2022
Reply from The Animetal
Dear Mitty,
Thank you so much for your review. I am glad everything is sorted now and just wanted to reassure you that we are always here to help - live chat or a quick message, or email - we will sort it out and give the most up to date information.
We hope you are enjoying your nendoroid and we hope to see you on Animetal again soon!
Best regards,
Kami
Great CS, fast shipping, quality products
I bought 2 banpresto berserk figures and an art of war guts figurine from animetal. Wonderful and helpful customer service, especially from Alon, fast shipping and the products didnt have a blemish on them. 10/10 would buy more berserk stuff from them if available
February 17, 2022
Unprompted review
Reply from The Animetal
Dear Shane,
Thank you so much for taking time to leave a review. We love your passion for Berserk and promise to restock more of them soon. It was out first time sending to your country and we are really glad it all went well. Send us some photos of Berserk on the beach, hahahh
Best regards,
Alon
Fantastic store
Fast shipping, item was in mint condition, packed with care. Fantastic store, would buy from them again.
February 15, 2022
Reply from The Animetal
Dear Dejan, thank you for taking time to leave a review! We are glad to hear such a nice words and hope to see on Animetal again soon!
Fantastic service
Fantastic service, have bought a few stocked figures and even sourced a rare figure straight from Japan through them too, cannot reccommend highly enough and will definitely be buying more!
February 7, 2022
Reply from The Animetal
Thank you for taking time to leave a review! It is our pleasure and specialty to be able to find rarest figures to customers like yourself :) Hope to see you on Animetal again soon!
Reply from The Animetal
Thank you for your review and kind words! Hope to see you on Animetal again soon :)
Highly Recommended!
Absolutely excellent customer service, genuinely felt like I was a valued customer - despite this being my very first order with Animetal. The items were packed with care and the delivery was first class - plus, the items I ordered were superb. Highly recommended and I'll be ordering again in the future. Thank you!
January 30, 2022
Unprompted review
Reply from The Animetal
Dear Paul,
Thank you for taking time to leave a review and for your kind words! Welcome to Animetal family! :)
Thank you for the order
Thank you for the order! Superb customer service and a great company to buy from.
January 21, 2022
Reply from The Animetal
Dear Lewis,
Thank you for taking time to leave a review and for your kind words, it means a lot to us!
Very good shop
Very good shop, fast delivery, item was packaged very well and in mint condition. Highly recommended!
January 13, 2022
Reply from The Animetal
Dear Andrea,
Thank you for taking time to leave a review and your kind words. Come see us again soon! :)
Great
Great, the only thing is that the order was held back by costums in the Netherlands for nearly 1,5 week. But quality of product is great.
January 10, 2022
Reply from The Animetal
Thank you for taking time to leave a review! I am sorry the customs kept your figure for over a week, though I hope you understand there is nothing we can do about it to make the process faster. We hope you are enjoying it and we hope to see you on Animetal again soon! :)
Great Customer Service
The figure I ordered was not actually in stock and thus I wasn't able to get it. However, they emailed with an apology and gave a full refund + 10% off my next purchase! I plan to try and order from here again once I get some more money to waste on anime figures 👍
January 8, 2022
Reply from The Animetal
Dear James,
Thank you for taking time to leave a review! We are sorry we could not fulfill your order at that time and we hope you will give us another chance soon! :)
Great customer service
Sort of hard to navigate the website but great variety, found a figure I thought was oos everywhere, had a few issues that meant it took a bit longer but their customer service is great - I have anxiety and struggle a lot with emails but they made it very easy to communicate !! tysm :)
December 29, 2021
Unprompted review
Reply from The Animetal
Thank you for taking time to leave a review and for your kind words - it means a lot to us! We are here to help and listen whether on live chat or email - feel free to get in touch anytime you have questions or concerns - we are happy to hear from you! And we hope to see on Animetal again soon :)
Where was this shop all my life
I work in a hobby shop that carries all sorts of figures but finding this site was a blessing, helping me add a rare Gunbuster figure to my collection I will always admire. I can see this store has a passion for the market and it shows! The service and shipping was unexpectedly amazing and I couldn't be happier so I can't wait to support the store again.
December 29, 2021
Reply from The Animetal
Hello and thank you for taking time to leave a review! We are blown away by your kind words and couldn't be happier to hear the figure arrived within good time and was just like you expected! Gunbuster merch is truly rare to come across but we are adding new items daily and we are looking forward to seeing you on Animetal again soon!
Great service and communication!
December 28, 2021
Reply from The Animetal
Dear Rob,
Thank you for taking time to leave a review!
We are happy to hear everything went well and we are looking forward to seeing you on Animetal again soon!
Very helpful Customer Service.
Item I ordered was out of stock, customer service rep, Alon, emailed me and offered to import one from Japan. Very impressed by the speed and communication by Alon. Would order from her again.
December 23, 2021
Reply from The Animetal
Dear Bob,
Thank you so much for taking time to leave a review and sharing your experience! We truly apologise the original figure you wanted was not available and we are very happy we could find an alternative one for you.
Thank you for your kind words an we hope to see you on Animetal again soon!
Rare items
Rare items, quick delivery, arrived safely. Christmas sorted!
November 24, 2021
Unprompted review
Reply from The Animetal
Great having you as a customer again :)
Good quality and quick delivery
The product was good quality, as described in the site. It was dispatched the next working day and arrived a couple of days after.
November 24, 2021
Reply from The Animetal
Thank you! we will keep working hard to make sure your Anime needs are met 24/7
Very safe and amazing quality!
I was given the website by a friend who recommended it to me, after having bad experiences in the past buying figures from reputable stores, I thought there is no way I'm ordering online ever again, my friend reassured me that it is safe and I would not regret it.
Speaking with the owner of the store, I realized I have no fear and the amount of knowledge he had just outright surprised me.
Fast forward 2 weeks and my figures arrived intact and my faith in purchasing figures online has been restored, thanks Animetal!
November 18, 2021
Unprompted review
Reply from The Animetal
Thank you for a great review :) we love it when Anime fans recognize just how much effort and knowledge we put into our site.
Great, would use again.
Great communication when there were delays to pre-order (caused by Covid/Brexit, not AniMetal)
Purchase arrived in perfect condition.
November 17, 2021
Unprompted review
Reply from The Animetal
Thank you for recognize the difference in our ability :) hope to see you soon on our site or shows
Prompt delivery, item arrived in perfect condition
Pre-ordered a Nekopara figure. Arrived within 5 days of being dispatched, and was delivered undamaged with plenty of protective and discreet packaging. Would buy from again, no complaints.
November 16, 2021
Unprompted review
Reply from The Animetal
Hello Jim, thank you for the review and letting us know that it actually took 5 days from dispatch time for the figure to arrive, it should be 2-3 working days so might have been over the weekend or delays with covid.
for anything rushed we offer London items with next day delivery :)
Quick delivery time and packaged well
November 13, 2021
Reply from The Animetal
Dear Robert, Thank you for taking time to leave a review! We would love to hear more as to where we fell short so next time we can guarantee you get 5* experience :)
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