Scam, had to contact the bank and get it reported a month later to get my money back. Sent over multiple emails to different email addresses in relation to the company and had absolutely no response.
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See what reviewers are saying
Returned my first order as I was unhappy with the quality of the product (basketball with very poor panel joints, glue not holding and rough cuts around edges of panels -$100 ball i might add), receiv... See more
Company replied
Absolutely horrible customer service no tracking updates. Have emailed customer support twice. No response spent $250 packages apparently coming separately already paying for my order and I don’t have... See more
Company replied
My son has glassy ankles and needed ankle braces rather quickly. The Baller Store could have simply processed the order however they thought there was something a little odd about this order and made... See more
Company details
Information provided by various external sources
Shop McDavid Leg Sleeves, Spalding Basketballs, Basketball Gear, Training Equipment and more at Australia's Best Online Basketball Store.
Contact info
2067, Sydney, Australia
- orders@theballerstore.com.au
- www.theballerstore.com.au
2.2
Poor
56 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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6 Star Service
There is a reason why this store maintains a 5-star customer service rating. Sal was prompt with answering my online enquiry, extremely clear and transparent on the expectation of delivery which was delivered accordingly, the next day. Well priced products and superior customer service. Completely eliminates any need to look elsewhere. Highly recommend.
May 5, 2020
Unprompted review
Really personal service with very helpful advice
The Baller Store is just amazing! We were able to buy knee pads for my daughter that come from the US at a very reasonable price. And the Baller staff were so helpful and checked that the product and size were right before I purchased. Thanks so much!
April 3, 2020
Unprompted review
Exceptional service
Exceptional service, rarely experienced in Australia. They have the knowledge to assist, willingness to assist, and do assist that makes shopping with them a pleasure. Make them your first contact.
December 7, 2019
Unprompted review
Easy to find something for my grandkids
November 22, 2019
Unprompted review
Very good communication and shipping…
Very good communication and shipping time
October 30, 2019
Unprompted review
Good quick reply and fast shipping
April 2, 2019
Unprompted review
high level customer service
they say what they mean and mean what they say. can't ask for more than that.
February 1, 2019
Unprompted review
Hands down best Oz baller store 👊🏻
Another flawless transaction with THE ONLY Australian baller apparel and accessory store worth visiting. These guys truly take care of their customers and are always super fast on processing and shipping orders. Bloody legends. Thanks again!
January 17, 2019
Unprompted review
Ballin with the best!
Such exceptional service from the Ballerstore. Great advice on products and next day delivery.
I’ve been a customer since day one and on this order they even gave me an unexpected loyalty bonus!
Don’t shop anywhere else for Baller needs.
November 29, 2018
Unprompted review
Shipping / supplier let you down!
November 29, 2018
Unprompted review
Reply from The Baller Store
Hi Anthony, we are very sorry your order arrived a day late. Zamst had confirmed they would ship express post and unfortunately they didnt. Unfortunately back-ordered/not in stock items from Zamst can take a little longer as it states on our checkout. My team did offer a discount on your next order for the trouble and the offer still stands. Cheers!
Great service prompt and friendly
March 16, 2018
Unprompted review
Got my purchase within 2 weeks
Got my purchase within 2 weeks. Easy to get your orders. I will recommend this store with my friends. Thanks
January 29, 2018
Unprompted review
Super quick postage and great product …
Super quick postage and great product range for real ballers. Ordered stridelines and Harden tape.
December 18, 2017
Unprompted review
EXCELLENT SERVICE BUT BAD PRODUCT…
Returned my first order as I was unhappy with the quality of the product (basketball with very poor panel joints, glue not holding and rough cuts around edges of panels -$100 ball i might add), received another and same bad quality. Product wore down very fast even though it had been used only with proper care. Excellent fast service and help with return from The Baller Store. Will just never buy a ball online again.
December 13, 2017
Unprompted review
Reply from The Baller Store
Hi jfro,
We are sorry to hear about your experience with this particular Spalding basketball. We sell dozens of these a month and can guarantee this is not a normal occurrence with their products. Their balls are the highest quality.
Please note Spalding offer an excellent returns policy and issue an RMA number for any faults. Please get in touch with us and we can assist with having this issue rectified.
The Baller Store
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