Placed order for a Philips perfect…
Placed order for a Philips perfect draft, and since it was Ireland went through ordering process to see if the shipping address to UK mainland was accepted. Sure enough it was accepted and the payment taken. Received two confirmation emails, one showing a google maps shot of the shipping location (my UK address) with a track shipment link.
A day later an email cancelling the order stating they do not ship to UK - no problem as errors can happen.
I then found that in the buy/sell rate it had cost me £19. Contacted their sales, only to be told that there website clearly states no UK deliveries and they take no responsibility.
Shockingly bad customer service and literally zero ownership for their poor website. I have had other small issues like this with other online retailers, who on 99% of the time see the big picture and importance of customer service and find a way to recompense errors. I will avoid this company in future.
J Matthews
