Thebestintensive Reviews 

48
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being patient, calm, and supportive, which significantly aids in their learning journey. Many people appreciated the clear instructions and the overall smooth user experience, making the learning process enjoyable and effective. This positive environment often led to successful outcomes, with many consumers passing their tests, frequently on their first attempt. People often felt confident and comfortable behind the wheel, thanks to the dedicated and encouraging approach of the instructors. Reviewers also highlighted the instructors' ability to adapt to individual needs, helping them overcome challenges and progress significantly.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising instructors for their knowledge, patience,... See more

User experience

Customers consistently note positive experiences with user experience, with many reviewers expressing... See more

Instructions

Users describe positive interactions with instructions, often highlighting instructors for their calm and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge thanks to Tracey for helping me pass first time! I was ready to postpone my test before I found The Best Intensive but after a ten-hour intensive, I went from nervous and nowhere near test-read... See more

Rated 5 out of 5 stars

I recently passed first time having had a 30 hour intensive course with Greg. I was initially sceptical of the perceived intensity of doing a 30 hour course in the span of 4 days. However, I was prove... See more

Rated 5 out of 5 stars

I learnt to drive in July with my instructor Tracey; I’ve felt so confident on the roads since! She really took her time to make me feel comfortable and moved at a fast but very conscious pace to suit... See more

Rated 5 out of 5 stars

My instructor Colin was incredibly helpful and calm when teaching me and always believed in my ability even when I was unsure, which inevitably helped lead to my passing first try with only one mino... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

48 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(48)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just had to right a review for Donnie I…

Just had to right a review for Donnie I was very nervous about driving but Donnie put me at ease straight away and was so patient and calm with instructions which gave me confidence at the start, I really didn’t expect to pass first time but with Donnie’s professional approach I DID IT PASSED FIRST TIME this was back in April and I was so chuffed I’ve forgotten to but a review on trust pilot but here it is thanks Donnie again for you professionalism and kindness and the ability to get me up to standard to pass first time

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

I learnt to drive in July with my…

I learnt to drive in July with my instructor Tracey; I’ve felt so confident on the roads since! She really took her time to make me feel comfortable and moved at a fast but very conscious pace to suit my needs. The whole experience was smooth and easy to navigate. I’d recommend anyone looking to learn to book with the best intensive (especially Tracey !!)

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

The Best Driving Instructor

Just want to say Big Thank you to Driving Instructor Lilin, she’s been teaching me , very informative, patiently to teach me how to drive. Whenever I had questions to asked her, she would always answer me. Now I have passed my driving test in one go😃. Thank you so much Lilin.

August 10, 2025
Unprompted review
Rated 1 out of 5 stars

Awful

Awful.

To start with I was told I was “bad news” and that “instructors wouldn’t touch me with a barge pole”.

Colin had made his unhappiness clear from the start. As I had booked a 15 hours refresher course he dropped me in the deep end driving around Norwich. When I had asked for advise he had told me “your the one driving” or “your the one with the test”. I had also been told by him that theses hours where not actually lessons to teach me but instead just to familiarise myself.

His website shows the lower course of ten hours will include stage one, including controls, moving away, hill starts, and all junctions. I had been told we can’t cover any of this despite having 15 hours rather then the ten.

He hadn’t showed any reassurance or encouragement through the whole thing, his attitude and comment got so bad that we decided to pull over. I had said I couldn’t do it with him acting the way he was. He said he would drop me back.

On the way back he didn’t attempt to reassure me or try and keep me going. I had made it clear I wasn’t happy with his attitude and he had told me it had all been recorded on his camera.

He dropped me off without a mention of future plans, refunds or anything really.

When I contacted him regarding the footage recorded he blocked my number. I emailed him again asking for the footage as I am well within data protection laws to receive as well as asking regarding a refund for the remaining 14 hours. To this he threatened to call the police for harassment.

In short he cut short the lesson, blocked my number and kept my money!!

Avoid at all costs

October 22, 2022
Unprompted review
Rated 1 out of 5 stars

What an absolute FRAUD of a company

What an absolute FRAUD of a company. Took my money. Turned up late everyday. Stop replying to emails and calls. Cancelled my tests and now ignoring all messages for a refund. FRAUD FRAUD FRAUD FRAUD FRAUD

June 15, 2022
Unprompted review
Rated 1 out of 5 stars

This is possible the worst driving…

This is possible the worst driving company of all time rude and unprofessional when trying to provide a correct email I was abused and had the phone shut down on me I wouldn’t go near them with a barge pole

August 3, 2021
Unprompted review

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