The Big Orchard Ltd Reviews 62

I saw, I bought, It came, haven’t used it yet, but I should think a T square will not have a lot to go rong.
All ok

Really great company to deal with. They didn't have the item I ordered in stock but then upgraded me to a similar product at no extra charge. Will definitely use them again.

Fantastic customer service. Well wrapped delivery.

Bought a craft mat. Not expensive but looks like decent quality. Delivered within a few days. Thanks

I bought an Orchard desktop drawing board over 20 years ago. Its been used regularly over this period and has become a mainstay of my office.
However earlier this week the parallel motion crosswire finally wore out.
I rang Orchard who dispatched a replacement the same day (arrived the next day) and gave me instructions how to fit the new one.
Fantastic product and fantastic customer service. Thank you.

Excellent and fast communication. Product arrived quickly and safely. I was very impressed.

I will admit this first of all, I've only had the product for one day, so I haven't used it to a great extent, but, this review is more-so about the service. Regardless, thus far I am incredibly pleased with the product and it has been all I hoped it to be. I'm a student, and I'm getting into drafting and technical illustration. That means I needed to get a good drafting board, and I had heard good things about this company, so I chose them.

So, I got this in, read the manual, and did not see anything about how to rotate one of their drafting machines. I messed with it for quite a while, couldn't figure it out, so I decided to ask them about it. Now, I live in the US, while they are in the UK, so they are a good five hours ahead of me. Their support hours on the site are from 8 am to 6 PM their time. They responded to my inquiry at 10:30 PM their time, far past their support hours. And not only that, they explained in-depth on what I was doing wrong and how exactly to use the machine. My question was answered perfectly.

As a result, I can recommend this company to just about anyone looking for a good drafting table. The service of a company tells a lot about their drive for their product.

The process of ordering was straightforward, my purchase is a birthday present...yet to be opened...but I telephoned before ordering to seek advice. This was very helpful and I decided to order. My package was securely delivered and I was notified in advance of the delivery day and time. Very efficient, thank you.

quality drawing frames, delivered promptly, excellent customer service

The Drawing Board was ordered and the Delivery was reasonable timing,
However when it did arrive, The board was damaged, In my opinion there was not enough protective packaging inside the box to protect the flat surface of the Board, The outer packaging was labelled Fragile, not that that made any difference, as it was quite clear that the carrier in question id not treat this box as Fragile.
I am currently waiting for a replacement new Board

Very helpful to get back to me & organise a prompt delivery of the exact item that I needed making sure it was
the correct item for the job -very pleased with the service

Very quick delivery. Well wrapped. Well made with plenty of handles and cushioning fabric for protection of your drawing board.

I ordered, they confirmed, goods arrived.. simple

I am in awe of how beautiful and well made my new Orchard drafting board is. The customer service was very helpful with my questions and my board arrived packaged superbly, I don’t think shipping damage would have even been possible. I would highly recommend this company and their products to anyone in the market for a drafting board, student or professional. There is absolutely nothing of this quality and elegance available anywhere else and the pricing is incredibly reasonable. I’m so pleased!

Very good communication and fast delivery. Thank you!

Good prices and fast delivery.

I am delighted with my new A1 12 drawer plan chest; it's a well made, extremely practical and handsome piece of furniture. The company did everything they could to assist me with my choice. It was immaculately packed and delivered efficiently. I would recommend this company for their excellent product and service.

Product great but issues with delivery. Ordered to be delivered to a different address from billing address. Even discussed this on the phone with them. Product sent to billing address.

Excellent service with very quick delivery. A good price for Papyroboard. Would definitely recommend.