The Big Orchard Ltd Reviews 62

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Thank you so much Matt and everyone at The Big Orchard. The A3 Priory board is excellent for my needs and they even threw in some useful free stationary! Extremely helpful and informative Up... See more

Rated 5 out of 5 stars

I bought an Orchard desktop drawing board over 20 years ago. Its been used regularly over this period and has become a mainstay of my office. However earlier this week the parallel motion crosswir... See more

Rated 5 out of 5 stars

Finally, technical service providers who listen, and provide clear, concise and sound technical advice. Since I arrived in the UK over 5 years ago, I’ve never experienced such typically “Kiwi style” p... See more

Rated 5 out of 5 stars

The service from The Big Orchard was informative and attentive to my needs when needed my Drafting head paired with new scales and scale plates. Care was taken with my potential custom that made know... See more

Company details

  1. Office Furniture Store

Information provided by various external sources

The Big Orchard offer Light Boxes, Drawing Boards and anything you need for design, storage and retail displays. Give us a call on 01924 291333 to arrange a visit.


Contact info

4.8

Excellent

TrustScore 5 out of 5

62 reviews

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Rated 4 out of 5 stars

I saw

I saw, I bought, It came, haven’t used it yet, but I should think a T square will not have a lot to go rong.
All ok

October 23, 2018
Unprompted review
Rated 5 out of 5 stars

Really great company to deal with

Really great company to deal with. They didn't have the item I ordered in stock but then upgraded me to a similar product at no extra charge. Will definitely use them again.

October 7, 2018
Unprompted review
Rated 5 out of 5 stars

craft mat

Bought a craft mat. Not expensive but looks like decent quality. Delivered within a few days. Thanks

September 2, 2018
Unprompted review
Rated 5 out of 5 stars

Exemplary service and product

I bought an Orchard desktop drawing board over 20 years ago. Its been used regularly over this period and has become a mainstay of my office.
However earlier this week the parallel motion crosswire finally wore out.
I rang Orchard who dispatched a replacement the same day (arrived the next day) and gave me instructions how to fit the new one.
Fantastic product and fantastic customer service. Thank you.

August 21, 2018
Unprompted review
Rated 5 out of 5 stars

Great product thus far, and spectacular service.

I will admit this first of all, I've only had the product for one day, so I haven't used it to a great extent, but, this review is more-so about the service. Regardless, thus far I am incredibly pleased with the product and it has been all I hoped it to be. I'm a student, and I'm getting into drafting and technical illustration. That means I needed to get a good drafting board, and I had heard good things about this company, so I chose them.

So, I got this in, read the manual, and did not see anything about how to rotate one of their drafting machines. I messed with it for quite a while, couldn't figure it out, so I decided to ask them about it. Now, I live in the US, while they are in the UK, so they are a good five hours ahead of me. Their support hours on the site are from 8 am to 6 PM their time. They responded to my inquiry at 10:30 PM their time, far past their support hours. And not only that, they explained in-depth on what I was doing wrong and how exactly to use the machine. My question was answered perfectly.

As a result, I can recommend this company to just about anyone looking for a good drafting table. The service of a company tells a lot about their drive for their product.

July 20, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service!

The process of ordering was straightforward, my purchase is a birthday present...yet to be opened...but I telephoned before ordering to seek advice. This was very helpful and I decided to order. My package was securely delivered and I was notified in advance of the delivery day and time. Very efficient, thank you.

July 3, 2018
Unprompted review
Rated 3 out of 5 stars

The Drawing Board was ordered and the…

The Drawing Board was ordered and the Delivery was reasonable timing,
However when it did arrive, The board was damaged, In my opinion there was not enough protective packaging inside the box to protect the flat surface of the Board, The outer packaging was labelled Fragile, not that that made any difference, as it was quite clear that the carrier in question id not treat this box as Fragile.
I am currently waiting for a replacement new Board

May 31, 2018
Unprompted review
Rated 5 out of 5 stars

Very quick delivery

Very quick delivery. Well wrapped. Well made with plenty of handles and cushioning fabric for protection of your drawing board.

May 16, 2018
Unprompted review
Rated 5 out of 5 stars

I am in awe!!!

I am in awe of how beautiful and well made my new Orchard drafting board is. The customer service was very helpful with my questions and my board arrived packaged superbly, I don’t think shipping damage would have even been possible. I would highly recommend this company and their products to anyone in the market for a drafting board, student or professional. There is absolutely nothing of this quality and elegance available anywhere else and the pricing is incredibly reasonable. I’m so pleased!

May 4, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent product and service

I am delighted with my new A1 12 drawer plan chest; it's a well made, extremely practical and handsome piece of furniture. The company did everything they could to assist me with my choice. It was immaculately packed and delivered efficiently. I would recommend this company for their excellent product and service.

April 19, 2018
Unprompted review
Rated 3 out of 5 stars

Product great but issues with delivery

Product great but issues with delivery. Ordered to be delivered to a different address from billing address. Even discussed this on the phone with them. Product sent to billing address.

April 12, 2018
Unprompted review

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