The Big Phone Store Reviews 

Reply from The Big Phone Store

Jul 6, 2026

Hey Andrew,

Thank you for your review!

It’s fantastic to hear that you’ve used us a few times now and are consistently happy with the quality, service, and speed of delivery. That really means a lot to our team.

We put every refurbished device through certified checks to make sure it's 100% functional. This commitment to quality is why you can always count on us for a reliable phone. Also, all our customer service and testing are done right here in-house by our UK team. We want you to feel confident with every order.

Thanks for your continued trust in us.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 6, 2026

Hi Richard,

Thank you so much for your great review!

It's fantastic to hear that your phone arrived in excellent condition, exactly as described, and that the packaging was secure and delivery prompt. We take pride in our rigorous testing and careful grading to make sure every device is 100% functional and meets expectations. We also aim for fast, reliable delivery every time.

We are especially thrilled that you've recommended us to your daughter and to others. That's honestly the best compliment we can receive. You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

We appreciate you choosing us for your refurbished phone at a competitive price.

Thanks Again,
Abdul The Big Phone Store Team

Reply from The Big Phone Store

Jul 6, 2026

Hello Gillian,

Thanks for leaving such a positive review!

It's great to hear that both the condition and battery life of your phone exceeded your expectations. We work hard to ensure all our refurbished devices meet a high standard, with detailed grading for cosmetic condition and a guaranteed minimum of 85% battery health. We understand how important it is to have a phone that performs really well.

I'm sorry it didn't come with a screen protector. We don't include them in the box to help reduce e-waste, but you can always find a range of accessories on our site if you need one.

We are thrilled that you're so pleased you'll buy from us again and recommend us to your family and friends. That's truly the best compliment we can get. It seems you've found one of the industry's best-kept secrets. We might not be the most famous, but our focus on high product standards, great customer satisfaction, and an amazing support team speaks for itself.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Jul 5, 2026

Hello Owen,

Thanks so much for your fantastic review! We really appreciate your recommendation.

It's brilliant to hear you found a great price for your pristine iPhone 15 Pro Max and that it arrived looking like new. We take pride in our grading and ensure every phone we sell is thoroughly tested to be 100% functional.

We are also really happy to hear you took advantage of our battery upgrade option. While all our refurbished devices come with a guaranteed minimum of 85% battery health, you can upgrade to a brand-new battery at cost price for even better performance.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

We look forward to helping you again in the future!

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Jul 3, 2026

Hi Neil,

Thanks for your excellent review. It's great to hear you're so impressed.

We're really pleased your phone arrived in excellent condition. We grade all our refurbished devices carefully, but the important thing is that every single one is thoroughly tested to be 100% functional, regardless of its cosmetic grade.

It's also good to know it arrived quickly. We aim for same-day dispatch on weekdays and fast delivery, so you get your new phone without delay.

You've discovered one of the industry's best-kept secrets. We are not a massive household name yet, but we have very high product standards and customer satisfaction.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 3, 2026

Hello Magic_J,

Thank you for sharing your experience. It's great to hear you had such a positive time with us.

I'm really pleased the phone you bought was good. We put every refurbished device through extensive certified checks to ensure it's 100% functional, so you can trust it to work perfectly.

We're also glad we paid you the full price we quoted for your old phone. We designed our trade-in system to avoid nasty surprises; the price you see is the price you get, as long as you've described it honestly.

I'm glad you found the option to add protective glass helpful too. We aim to offer those convenient extras at a fair price to save you time and hassle.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 2, 2026

Hi Steve,

Thanks for your review. It's great to hear you've chosen The Big Phone Store for your third phone, both for yourself and your family. Your continued trust means a lot to us.

I'm glad our delivery speed consistently impresses you. We dispatch orders placed before 3:30 p.m. on weekdays the same day.

It's also fantastic that all your phones have been exactly as described. We put every refurbished device through extensive certified checks to make sure it's 100% functional, and our grading is purely cosmetic.

We look forward to seeing you back again.

Warm Wishes,
Cassandra The Big Phone Store Team

Reply from The Big Phone Store

Jul 2, 2026

Hello Nick,

Thank you for your fantastic 5-star review!

I'm really happy to hear your phone was perfect. We put every refurbished device through extensive certified checks in-house to make sure it's 100% functional.

It's also great that you received quick delivery and experienced our excellent service. We dispatch orders placed before 3:30 p.m. on weekdays the same day, and our UK-based team handles all customer service directly.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 2, 2026

Hi Ginny,

Thanks for your review! I'm really pleased to hear that the phone was well described and arrived quickly in the Pristine condition you expected.

We work hard to make sure our device descriptions and grading are accurate, so you know exactly what you're getting. It's also great you found the option for a professionally fitted screen protector helpful. We offer this to give you extra peace of mind right from the start.

Getting your order to you fast is important to us, which is why we aim for same-day dispatch on weekdays.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Jul 1, 2026

Hello Andrew,

Thank you for sharing your experience. We are really glad we could help after you had such a frustrating time with another company.

It's great to hear we paid you exactly what we quoted for your phone. We designed our trade-in system to give you an accurate price upfront, and we guarantee the price you're offered as long as your description is honest. We aim for honest payouts without any nasty surprises, so you get exactly what you expect.

You have discovered one of the industry's best-kept secrets. We may not be a massive household name yet, but we are proudly one of the highest-rated refurbished phone retailers in the UK. Our rapid growth is driven by exceptional review ratings and customer word-of-mouth. We are a real, transparent UK business with a physical retail store in Wolverhampton, and trust is built through honest communication and consistent quality.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Thanks Again,
Abdul The Big Phone Store Team

Reply from The Big Phone Store

Jul 1, 2026

Hi Dave,

Thanks for your great review!

It's good to hear you found our trade-in process easy and trustworthy. We designed our system to avoid nasty surprises. We want you to get the price we offer, so we guarantee it as long as you describe your device honestly. We pay the full quoted price, simple as that.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Jul 1, 2026

Hi Katy,

Thank you for sharing such a wonderful review.

It's fantastic to hear you appreciated our personalised communication and ethical approach. We believe in being transparent and making sure you feel good about dealing with us, from your first purchase to trading in.

It’s brilliant to know we were a joy to deal with through your original purchase and when you sold your old iPhone. We always aim to be a positive experience, especially when many customers have experienced issues elsewhere. We work hard to provide high-quality devices, backed by our 12-month warranty, and a trade-in process that pays you exactly what we promise.

Hearing that you would recommend us is truly the best compliment we can receive. We know trust is earned, and we are so grateful for customers like you who spread the word.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Warm Wishes,
Cassandra The Big Phone Store Team

Reply from The Big Phone Store

Jun 30, 2026

Hi Keith,

Thanks for leaving us such a great review!

We are happy to hear your delivery was speedy. We get orders out fast, with same-day dispatch for orders placed before 3:30 p.m. on weekdays, typically for next working day delivery.

It's good that you found the price fair too. We focus on quality-led pricing because we believe a phone should be excellent value, not just cheap. And getting a device in great condition is what we aim for every time. All our refurbished phones go through extensive certified checks and we use the highest possible quality parts.

We are really pleased you would use us again! That is the best compliment we can get.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jun 30, 2026

Hi Robin,

Thank you for your fantastic review!

It's great to hear that your delivery was prompt and that your phone arrived well packaged and in good, undamaged condition. We make sure all orders are sent out safely and quickly, with same-day dispatch on weekdays.

We are really pleased that your new phone is a big improvement and that you're very happy with it. We put every device through extensive certified checks and use high-quality parts to make sure you get a fully functional phone you will love.

We hope you enjoy your new phone!

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Jun 30, 2026

Hi Margaret,

Thank you for your review. It's really good to hear that your phone ordering and receipt were all very smooth.

We always aim for a straightforward experience. We get orders placed before 3:30 p.m. on weekdays out the same day, typically for next working day delivery with Royal Mail Tracked 24. We want you to get your device quickly and without any hassle.

Thanks Again,
Abdul The Big Phone Store Team

Reply from The Big Phone Store

Jun 30, 2026

Hi there,

Thanks for sharing your experience. It's truly rewarding to hear you've chosen us for your phones multiple times over the past decade, and that you've had no problems.

Your sentiment about choosing refurbished over new is exactly what we aim for. We believe in providing a reliable, high-quality alternative. That's why we carry out all refurbishments and extensive certified checks in-house. It ensures every device is 100% functional. Plus, every refurbished device comes with a 12-month warranty, giving you peace of mind.

Thank you for your continued trust.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Reply from The Big Phone Store

Jun 30, 2026

Hi Hk,

Thanks for your fantastic review. It's great to hear you had a superb experience with our service, quick delivery, and your phone.

We work hard to make sure our service is top-notch. Our customer service team handles everything in-house, and we're proud to have won the Mobile News Awards Best Customer Service 2025. We know you want your phone fast, so we dispatch orders placed before 3:30 p.m. on weekdays the same day.

Every refurbished device undergoes extensive certified checks to ensure it's 100% functional. We also guarantee a minimum battery health of 85% with all our refurbished devices, so you get reliable performance every time.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jun 30, 2026

Hi Clare,

Thank you for your review. It's great to hear that your Pristine condition iPhone 11 was exactly what you expected. We take pride in our grading system, ensuring the cosmetic condition you choose is what you receive.

We're also pleased that your delivery was quick and your item was well packaged. We dispatch orders placed before 3:30 p.m. on weekdays the same day, and we use secure, reusable packaging for all our devices.

Knowing you had absolutely no issues with your purchase is fantastic. We put every refurbished device through extensive certified checks so they are 100% functional for you.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Reply from The Big Phone Store

Jun 30, 2026

Hi Philip,

Thanks for your review. It's fantastic to hear your experience was seamless from start to finish. We work hard to make buying from us straightforward and worry-free.

I'm really glad your product looked brand new, exactly as described. We put all our refurbished devices through extensive certified checks to ensure they are 100% functional, and our grading system ensures the cosmetic condition you choose, like 'Pristine' or 'Like New', is what you get.

Knowing you're so pleased and would highly recommend us means a lot. We love that many of our customers find us through word of mouth and trust our products and service.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jun 30, 2026

Hello Phil,

Thanks for your review. It's great to hear your uncertainty about buying a refurbished iPhone turned into such a positive experience.

I'm really pleased the quality is like new and that your battery is at 100%! We guarantee a minimum of 85% battery health with all our refurbished devices, but we're thrilled when customers receive even higher. We know how important battery performance is.

It means a lot that you'll recommend us to your family and friends. You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

Best Regards,
Elizabeth The Big Phone Store Team