The Big Phone Store Reviews 

Reply from The Big Phone Store

Jul 23, 2026

Hi there,

Thanks for your kind words. It's great to hear your phone arrived exactly as you expected, on time, and well-packaged. We work hard to get orders dispatched quickly, and we always use secure, reusable packaging to make sure your device gets to you safely and ready to go.

We ensure all our refurbished phones are fully functional and unlocked, so they are ready to use with any UK SIM card right out of the box.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 23, 2026

Hi Tomasz,
Thanks for your review.

It’s great to hear that your order arrived quickly and that you are so happy with the 'Like New' condition of your device. We get orders dispatched fast, and our 'Like New' grade means you get a phone that looks and performs almost perfectly.

We make sure all our refurbished devices undergo extensive certified checks and come with a minimum of 85% battery health. This gives you a reliable phone.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

Best Regards,
Elizabeth The Big Phone Store Team

Reply from The Big Phone Store

Jul 22, 2026

Hi Cara,

Thanks for leaving us such a great review.

It's fantastic to hear that our trade-in service delivered exactly what we promised, especially how quickly you received your money for your Motorola Razr 60 Ultra. We know how frustrating it can be when some sellers offer low prices. Our system is designed to give you a more accurate and better price upfront, avoiding those last-minute reductions.

We pride ourselves on honest payouts. As long as you describe your device accurately, the price we quote is the price you get, paid on the day we process it. We also send a secure, reusable pack to make sending your phone in easy and safe.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 22, 2026

Hello Catherine,

Thank you for your fantastic review.

I'm truly sorry to hear you had a negative experience with another seller in the past. It's completely understandable that you were wary about buying refurbished again. We are really happy we could turn that around for you.

We are glad you found our customer service amazing and that you see us as trustworthy and reliable. Our goal is for every customer to be happy with their product and service, and our team handles all customer service in-house to make sure of that.

It's great to hear your initial order delivered quickly. I'm sorry there was an issue with the screen, but I'm pleased we resolved it so fast for you. Getting a near-perfect replacement within two days shows our team's commitment to sorting things out quickly. We back all refurbished devices with a 12-month warranty and a 45-day no-quibble return policy so you can buy with confidence.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

Best Regards,
Elizabeth The Big Phone Store Team

Reply from The Big Phone Store

Jul 22, 2026

Hi Sanjay,

Thanks for your great feedback.

It's good to hear that providing your device information was easy. We always aim to give accurate prices upfront for trade-ins. We also pay exactly what we quote when your device description is honest. This means you get the guaranteed amount without any fuss or hidden reductions.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 22, 2026

Hi Sam,

Thank you for your great review.

I'm glad you found the process quick and easy. We're really happy to hear your phone arrived in near-perfect condition. We put all our refurbished devices through extensive certified checks and use the highest possible quality parts, so they always perform great, no matter the cosmetic grade.

It's also fantastic that you found us to offer the best price. We focus on providing genuine value, ensuring you get a truly high-quality device backed by our guarantees, rather than just the cheapest option.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Reply from The Big Phone Store

Jul 22, 2026

Hi Jonathan,

Thanks for taking the time to share your feedback with us.

It's great to hear that your order was straightforward from start to delivery. We aim for quick dispatch, sending orders placed before 3:30 p.m. on weekdays out the same day, with delivery often happening the next working day.

I'm also really pleased that our customer service team could help you so effectively with the delivery address issue. We keep all our customer service in-house because we want to make sure you get the support you need directly from us. Our team works hard to handle things professionally and ensure you're happy.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 22, 2026

Hi Jo,

Thank you for your fantastic review. It's really encouraging to hear.

I'm very pleased your experience with us was so positive, especially after a difficult time with another seller. We work hard to ship orders placed before 3:30 p.m. on weekdays on the same day, and we're glad yours arrived quickly.

It's great to know the phone was lovingly packaged, in great condition, and had an impressive 96% battery health. We guarantee a minimum of 85%+ battery health for all our refurbished devices, because we know how important battery performance is.

We are also very happy that our "wonderful ethos" and "lovely team" shone through. We put a lot of effort into being transparent and helpful, and it means a lot that you noticed that.

You have come across one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

We hope you'll continue to "Buy with confidence" from us in the future.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 22, 2026

Hi Shane,

Thanks for your review!

I'm really pleased to hear you found it quick and easy to get a good value phone at a great price. We make sure every refurbished phone goes through extensive certified checks to ensure it’s fully working, and we only use the highest quality parts in our refurbishments. Every refurbished device also comes with a full 12-month warranty, so you know you're covered. We want you to get a reliable device that feels like new without breaking the bank.

Thanks Again,
Abdul The Big Phone Store Team

Reply from The Big Phone Store

Jul 21, 2026

Hello Eleanor, what a great review, thank you!

It's brilliant to hear you've had such a positive experience both buying and selling with us. We process all orders placed before 3:30 p.m. on weekdays for same-day dispatch. This means you get your tech fast. Every device also undergoes extensive certified checks to make sure it's 100% functional, and we back that with a 12-month warranty.

I'm especially pleased that our team went 'over and above' when you contacted them. We handle all our customer service right here in-house. This way, we can give you the best and most direct support.

It’s fantastic that your iPhone 12 trade-in experience was so straightforward. We hear from many customers who have been disappointed by other sites with unexpected price reductions. Our new trade-in system is designed to give you an accurate price upfront after you answer a few honest questions. As long as you describe your device honestly, we guarantee the price we offer is the price we pay – no nasty surprises.

It's also great you could benefit from the 4% cashback on your purchase!

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard, and this is all backed up by our amazing customer support team.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 21, 2026

Hello Mx D Simpson,

Thanks for your feedback.

I'm really pleased to hear your phone arrived fast and that it's working well for you. We always aim for quick delivery, dispatching orders placed before 3:30 p.m. on weekdays on the same day. We also put every device through extensive certified checks to make sure it's 100% functional. This commitment to quality is backed by our full 12-month warranty on all refurbished devices.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Reply from The Big Phone Store

Jul 21, 2026

Hello Frank,

Thanks for your fantastic review.

I'm really happy to hear you received your phone quickly and that you are very satisfied with your purchase. We know fast delivery matters, which is why we dispatch orders placed before 3:30 p.m. on weekdays the same day.

We also make sure every phone undergoes extensive checks to confirm it is fully functional. All our refurbished devices also come with a full 12-month warranty for your peace of mind.

Best Regards,
Elizabeth The Big Phone Store Team

Reply from The Big Phone Store

Jul 21, 2026

Hi Paul,

Thank you so much for your great review!

It's fantastic to hear you got an excellent phone at an amazing price. We make sure every device undergoes extensive certified checks to guarantee it's 100% functional, and we only use the highest quality parts in our refurbishments. We believe a quality-led approach offers the best value.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 21, 2026

Hi Cindy,

Thanks for your review!

It’s great to hear your order arrived on time and that the condition of your device was much better than you expected. We put a lot of effort into accurately grading our refurbished phones, and it's always a pleasure when we exceed your expectations.

We’re really pleased you would recommend us.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Jul 21, 2026

Hi,

Thank you for taking the time to leave your review.

We're sorry to hear that you feel this way. We take all customer feedback seriously and would have welcomed the opportunity to investigate the issues you experienced. Unfortunately, we have no record of you contacting us regarding these concerns, so we were never given the chance to assist.

We'll be looking into the points you've raised and will contact you directly if we require any further information.

Kind Regards
Customer Relations Team
The BIG Phone Store

Reply from The Big Phone Store

Jul 20, 2026

Hi Karen,

Thanks for taking the time to leave a review.

It's fantastic to hear that your phone, marketed as 'Very Good', was even better than you expected. We take pride in our grading system, and 'Very Good' means your device will show light signs of use, but its performance is always 100% functional. We want every customer to be happy with the quality.

I'm also pleased to know your order arrived on time. We always aim for fast delivery.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Jul 20, 2026

Hi Howard,

Thank you for your excellent review. It's great to hear you had such a positive experience with us.

I'm glad our website made it easy for you to find the information you needed and that you felt you received good value for money. We work hard to be transparent about our products and pricing.

It's also good to know your order arrived on time and was well packaged. We aim for quick delivery and secure packaging for all devices.

We appreciate you taking the time to share your feedback.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 20, 2026

Hi winkywanky,

Thank you for your fantastic review! It's great to hear you had such a positive buying experience with us.

We are really pleased the phone's condition is near perfect and that our packaging and communication met your expectations. We put every device through extensive certified checks and use the highest possible quality parts, so it's brilliant when that dedication shines through.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate and a very high product standard, all backed up by our amazing customer support team.

It means a lot that you'd recommend us and that you feel we care – we really do.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Jul 20, 2026

Hi Tom,

Thanks so much for taking the time to leave us a review. I'm delighted to hear you're so happy with your new phone.

It's great to know our communication was excellent. We pride ourselves on having a real UK team ready to help directly.

We work hard to make sure our refurbished phones are in fantastic condition, and every device goes through extensive certified checks to guarantee it's fully functional. We believe everyone should have great battery performance, which is why all our refurbished devices come with a guaranteed minimum of 85%+ battery health. You even have the option to upgrade to a brand-new battery at cost price if you want.

Best Regards,
Elizabeth The Big Phone Store Team

Reply from The Big Phone Store

Jul 20, 2026

Hi Ann-marie,

Thanks for your great feedback!

You expect your phone to match its description, and we work hard to make sure it does. We rigorously grade every device, so you know exactly what to expect from its cosmetic condition.

Glad to hear your delivery was fast too. We get orders out quickly, dispatching before 3:30 p.m. on weekdays, aiming for next working day delivery with Royal Mail Tracked 24.

Kind Regards,
Ben The Big Phone Store Team