The Big Phone Store Reviews 

Reply from The Big Phone Store

Jul 19, 2026

Hello Phillip,

Thanks for your excellent review!

It's great to hear that the phone you received was exactly as described. We put a lot of effort into accurately grading our devices, so you always know what to expect.

We're also glad the delivery was prompt. We aim to dispatch all orders placed before 3:30 p.m. on weekdays the same day, getting your new tech to you quickly.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 18, 2026

Hello Carl,

We appreciate you taking the time to leave such a great review. It's fantastic to hear that your entire experience, from ordering to delivery, was so smooth.

We take pride in our packaging, making sure your phone arrives safely. Our secure, reusable packaging is also designed so you can repurpose it if you ever send us an old device for trade-in.

We're really glad the 'Pristine' description was accurate for your phone. Our grading system focuses on cosmetic condition, but every device is fully tested to be 100% functional. You always get exactly what you expect from us.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 17, 2026

Hello Mike,

Thanks for your kind review. It's great to hear you are happy with the price, delivery, and condition of your phone.

We work hard to offer great value that reflects the quality of our devices. We also pride ourselves on getting orders out quickly, with same-day dispatch for orders placed before 3:30 p.m. on weekdays.

We are very particular about the condition of our refurbished phones. We use rigorous testing and high-quality parts to make sure every device performs perfectly. Our grading system, from 'Like New' to 'Good', only reflects cosmetic appearance, never functionality.

You have discovered one of the industry's best-kept secrets. We are not a massive household name yet, but we have a very high product standard and this is all backed up by our amazing customer support team.

Best Regards,
Elizabeth The Big Phone Store Team

Reply from The Big Phone Store

Jul 17, 2026

Hi Steven,

Thank you for taking the time to leave another review!

It's genuinely great to hear you've bought a second phone from us, and that our service, value, and speedy delivery continue to impress, just like your first purchase over two years ago. We really appreciate your continued trust in us.

We work hard to make sure every device and every experience meets a high standard. Knowing that our quality and quick service keep you coming back tells us we're doing things right. We get orders out fast, with same-day dispatch for orders placed before 3:30 p.m. on weekdays, so your phone gets to you quickly.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 17, 2026

Hi Stephen,

Thanks for your review! It's great to hear your iPhone 12 Mini arrived like a new phone and that delivery was very quick.

We work hard to make sure our refurbished devices meet high standards. Our 'Like New' grade means it's cosmetically pristine, and every phone goes through extensive certified checks to make sure it works perfectly. We also get orders out fast, with same-day dispatch for orders placed before 3:30 p.m. on weekdays, so you get your phone quickly.

We appreciate you saying you'll use us again. We look forward to helping you with your next device!

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Jul 17, 2026

Hello David,

Thanks for your kind words! It's fantastic to hear that you're very satisfied with your second phone purchase from us, and that you're happy with the product, price, and service. We really appreciate your recommendation.

We work hard to make sure our devices are high quality and fairly priced. It's great to know that you've had a consistently good experience.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Jul 17, 2026

Hi Steve,

Thanks for your review! I'm really glad to hear you're enjoying the great battery life from your upgraded battery. It's fantastic that you feel it was a worthwhile extra.

We give all refurbished devices a guaranteed minimum of 85% battery health, but we also offer the option to upgrade to a brand-new battery at cost price during purchase, so you get exactly what you need.

I’m also pleased that you found the cosmetic condition of the phone to be very good. Our refurbished phones are graded purely on their appearance, so even if there are a few marks, you can always count on the device being 100% functional.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 16, 2026

Hi Terence,

Thank you for your fantastic review.

It's brilliant to hear that this is your third phone from us and that all of them have worked perfectly. We really appreciate your continued trust. Our team works hard to ensure every device is thoroughly tested and refurbished with high-quality parts, so it's great to know that effort pays off for you every time. We're proud to have customers who come back to us because they know they'll get a reliable phone.

We look forward to helping you again whenever you need your next device.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 15, 2026

Hi Leighan,

Thank you for your excellent review.

I'm really happy to hear that selling your phone to us was a super easy process. We designed our trade-in system to be straightforward, giving you an accurate price upfront for its true condition.

It’s also great that you received the exact price we quoted the day after your phone arrived with us. We pride ourselves on honest payouts, and we pay the full quoted price on the day we process your device, as long as your description is accurate. We also offer better prices for broken and faulty phones because we assess them fairly, not by assuming the worst.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 15, 2026

Hi Brian,

Thanks for sharing your review with us.

I'm really pleased to hear that our delivery was fast for you. We aim for same-day dispatch and next working day delivery so you get your new tech quickly.

It's also great that you found our website simple to use. We work hard to make buying and selling with us as straightforward as possible.

Kind Regards,
Dee The Big Phone Store Team

Reply from The Big Phone Store

Jul 14, 2026

Hi Austin,

Thank you for taking the time to share your review. It's really good to hear you had such a seamless experience with us.

You hit on a key point about our trade-in system. We aim to give you a truly fair price by letting you describe your phone's exact condition, even with things like smashed back glass. This helps us offer higher values for damaged phones where others might just write them off.

We're also glad the payment came through quickly for you. We pride ourselves on honest payouts, ensuring you get the quoted price the same day we process your device.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Jul 14, 2026

Hello Julia,

Thanks for taking the time to leave a review. It’s great to hear we were a good option for you when you needed a quick replacement, and we really appreciate your recommendation!

We know getting a new device quickly is important. That's why we dispatch orders placed before 3:30 p.m. on weekdays on the very same day, with delivery typically the next working day.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 14, 2026

Hi Ms Linda Boden,

Thank you for your kind review. It's fantastic to hear that you found great value and received excellent service.

We always aim to give you the best value without cutting corners on quality. We don't believe in a race to the bottom with pricing; instead, we focus on making sure every device is thoroughly tested and reliable.

Our team handles all customer service in-house, so you always get help directly from us. We're here to make sure you're happy with your product and your experience.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 14, 2026

Hello Michael,

Thank you for sharing your experience! It's great to hear your phone arrived quickly, in good condition, and is working well.

We make sure all our refurbished devices undergo extensive certified checks. This means you get a 100% functional product every time.

We also know how important fast delivery is. That's why we dispatch orders placed before 3:30 p.m. on weekdays the same day. Standard delivery is typically next working day.

Thanks Again,
Abdul The Big Phone Store Team

Reply from The Big Phone Store

Jul 14, 2026

Hi there,

Thanks for your fantastic review! It's great to hear you experienced our super-fast delivery and are happy with your product.

We know you want your device quickly. That's why we dispatch orders placed before 3:30 p.m. on weekdays the same day, typically for next working day delivery.

We're really glad you love your new device. We make sure all our refurbished products undergo extensive certified checks and use the highest possible quality parts, so you get a great product every time.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 14, 2026

Hi Hayd,

Thanks for your review. I'm sorry to hear you had some issues with your first device after two weeks. It's good to know you were able to send it back for an exchange.

We offer a 45-day, no-quibble return policy for a full refund if you change your mind, and a 12-month warranty on all refurbished devices for any internal manufacturing faults. We want to make sure you're happy with your purchase.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Jul 13, 2026

Hi Nick,

Thanks for your fantastic review! It's great to hear you had an excellent experience from start to finish.

We work hard to make our trade-in process simple and straightforward, from competitive pricing to easy posting and ID verification. We want to give you a fair price upfront and make sure there are no surprises. As long as you describe your device honestly, the price we offer is the price you get. We pay the full quoted price on the exact day we receive your device.

We are so pleased you'd recommend us and plan to use us again. That means a lot.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 13, 2026

Hi Nigel,

Thank you for your review.

It's fantastic to hear that the condition of your iPhone 13 Pro was excellent. We put a lot of effort into our grading system so you know exactly what to expect cosmetically, and all our refurbished devices are fully functional. We know how important battery life is, which is why we guarantee a minimum of 85% battery health on all our refurbished phones.

It sounds like you took a chance on us, and we're so glad it paid off. You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

We appreciate you choosing us and look forward to helping you again.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 13, 2026

Hi Sarah,

Thanks for leaving a review!

It's great to hear that your trade-in was simple and straightforward, and that you got the exact price you were quoted. We work hard to make sure our trade-in process is honest and clear. We guarantee the price you're offered is the price you get, as long as you describe your device honestly.

We appreciate you choosing us, and we're glad to know you'll be using us again.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 13, 2026

Hi Wayne,

Thanks for your fantastic review. I'm really pleased you're happy with your iPhone 15 Plus and that it arrived exactly as described.

Getting 100% battery health is brilliant! We pride ourselves on having one of the highest battery health guarantees in the industry. We make sure all our refurbished devices have a minimum of 85% battery health. It's great when customers get even more.

We truly appreciate your high recommendation.

Kind Regards,
Ben The Big Phone Store Team