The Big Phone Store Reviews 

Reply from The Big Phone Store

Jul 13, 2026

Hi Wayne,

Thanks for your fantastic review. I'm really pleased you're happy with your iPhone 15 Plus and that it arrived exactly as described.

Getting 100% battery health is brilliant! We pride ourselves on having one of the highest battery health guarantees in the industry. We make sure all our refurbished devices have a minimum of 85% battery health. It's great when customers get even more.

We truly appreciate your high recommendation.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Jul 13, 2026

We’re sorry to hear that your experience with us hasn’t met your expectations. Please reach out to us at info@thebigphonestore.co.uk, and one of our customer service representatives will be happy to assist you further.
Kind regards,
Customer Relations Team
The BIG Phone Store

Reply from The Big Phone Store

Jul 13, 2026

Hi Mrs Susan Newbold,

Thanks for your kind review. It's great to hear that your phone arrived quickly and was exactly as you expected. We work hard to make sure our descriptions are accurate and that our delivery is fast.

We are especially pleased that you came back to us because of the excellent service you received before. Building trust and having repeat customers means a lot to us, and it shows we're getting things right.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 13, 2026

Dear Jessica,

Thank you for taking the time to leave a review. We're sorry to hear you've been disappointed with the battery performance of your device.

During the initial set-up period, it is very common for a phone's battery life to seem poorer than expected. This is because the processor is working harder in the background while it learns your usage patterns, completes optimisation tasks, indexes files, downloads updates, and finishes setting up applications and services.

These background processes can have a noticeable impact on battery life initially but should reduce as the device settles into normal use.

If you have any further questions or concerns, please don't hesitate to contact us and we'll be happy to help.

Kind Regards
Customer Relations Team
The BIG Phone Store

Reply from The Big Phone Store

Jul 13, 2026

Hi Tracey,

Thanks for your review!

It's great to hear your phone arrived in such great condition and that you have nothing but good things to say. We carefully grade all our refurbished devices on their cosmetic condition, from 'Like New' to 'Good', but every single one is 100% functional. We make sure of that with extensive certified checks.

We're really happy you would recommend us. We love hearing that our customers are pleased!

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Jul 13, 2026

Hi Cobra,

Thank you for your excellent review.

It's fantastic to hear you received an excellent quality phone and that it's just what you hoped for. We make sure every refurbished device undergoes extensive certified checks in-house to guarantee it's 100% functional, and we always use the highest possible quality parts in our refurbishments.

We're really glad we met your expectations.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 13, 2026

Hi Carl,

Thanks for your review.

It's great to hear you'd definitely buy from us again. We are happy we delivered such a positive experience.

We believe trust is built through honest communication and consistent quality. Many of our customers tell us they were initially hesitant, but they return and recommend us to family after experiencing our service.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Jul 13, 2026

Hi Philip,

Thank you for your review.

It’s great to hear you received a great phone in excellent condition. We put a lot of effort into making sure our refurbished devices are top-notch, and we only use the highest quality parts in our refurbishments.

We also make sure all our refurbished phones are sold unlocked, so they are ready to go with any UK SIM card, making them easy to set up straight away.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 12, 2026

Hi Geraldine,

Thank you for your fantastic review!

I'm really pleased to hear you found our site easy to use and that you appreciated the wide selection of phones available.

It's brilliant that your refurbished smartphone feels as good as a new one. That's exactly what we aim for. We put all our devices through extensive certified checks to make sure they are 100% functional, so you get top performance every time. We also use the highest possible quality parts in our refurbishments.

You have discovered one of the industry's best-kept secrets. We are not well known, but we have the highest customer satisfaction rate, a very high product standard and this is all backed up by our amazing customer support team.

Thanks for recommending The Big Phone Store. We really appreciate it!

Warm Wishes,
Cassandra The Big Phone Store Team

Reply from The Big Phone Store

Jul 11, 2026

Hello Stuart,

Thank you for sharing your experience! It sounds like a nasty accident with your iPhone 15 Pro Max, but I'm really glad we could help you find such a great replacement without starting over.

It's excellent to hear that you found the exact phone you needed for a fraction of the price and in a near-perfect condition. We pride ourselves on offering genuinely great value, and our grading system ensures you know exactly what to expect cosmetically, while all our devices are 100% functional.

We are also very happy that you appreciate our commitment to recycling. Extending the life of a phone is a core part of what we do. It’s also great you took advantage of our brand-new battery upgrade option – we guarantee all our refurbished devices come with at least 85% battery health as standard, but we always offer the option for a new one at cost.

Your device arriving exactly as described, in secure packaging, and with the included accessories is what we aim for every time. Knowing your phone has been with you for a month with no issues is fantastic. We put every device through rigorous certified checks, and our 12-month warranty backs that up.

You have found one of the industry's best-kept secrets. We might not be the biggest name, but we have a very high product standard and this is all backed up by our amazing UK-based customer support team.

Thanks for recommending us to your friends and family – that's truly the best compliment we can get.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Jul 11, 2026

Hi Jeffrey,

Thank you for this fantastic review!

It's brilliant to hear that you found our service and product quality to be "super true" and "much better than others". We pour a lot of effort into making sure our devices meet high standards. Our team handles all refurbishment and testing in-house, ensuring every phone is 100% functional.

You have discovered one of the industry's best-kept secrets. We might not be the biggest name, but we have a very high product standard and this is all backed up by our amazing UK-based customer support team.

Best Regards,
Elizabeth The Big Phone Store Team

Reply from The Big Phone Store

Jul 11, 2026

Hi Muhammad RevantNirbhay,

Thank you for your feedback!

We are really pleased to hear that your product arrived exactly as described and that you were happy with the timely delivery. We put every device through extensive certified checks to make sure it's 100% functional before it leaves us.

We also know quick delivery matters. That's why we dispatch all orders placed before 3:30 p.m. on weekdays the same day, getting your new tech to you fast.

Thanks Again,
Abdul The Big Phone Store Team

Reply from The Big Phone Store

Jul 11, 2026

Hi Tim,

Thanks for your review!

It's great to hear you received a good quality phone. We work hard to make sure every device is top-notch, with rigorous in-house testing and high-quality parts.

We're also glad our ordering and delivery process was efficient for you. We aim to get your device to you quickly, dispatching orders placed before 3:30 p.m. on weekdays the same day for fast delivery.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Jul 11, 2026

Hello Samuel,

Thank you for your fantastic review!

We are really pleased to hear how fast and efficient your trade-in experience was. It’s great that you had the full quoted amount in your bank account just 6 hours after your phone reached us. We believe in honest payouts and making sure the price you're quoted is the price you get, without any hidden reductions.

We're also glad our customer service team was super helpful for you on WhatsApp. We work hard to make sure our trade-in process is built around you, offering accurate prices upfront and paying out quickly.

For any future trade-ins, you can visit https://www.thebigphonestore.co.uk/trade-ins/sell-my-phone to see our buying catalogue.

Many Thanks,
Charlie The Big Phone Store Team

Reply from The Big Phone Store

Updated Jul 10, 2026

Hi Miss S,

Thank you for your review.

I'm sorry the first phone wasn't quite what you expected, especially as it was for a gift. I'm really pleased to hear that Sarah was able to help you so quickly and professionally. It's great that we could get a replacement to you within 24 hours, even before the original was back with us.

We know how important it is to sort things out fast, especially when a device is for a gift. Our team handles everything in-house, so we can make sure processes like returns and replacements are as smooth and hassle-free as possible, just like you experienced. We always aim for excellent communication so you know what's happening every step of the way.

We are very happy you would recommend us.

Warm Regards,
Alan, Customer Services @ The BIG Phone Store 😁

Reply from The Big Phone Store

Jul 10, 2026

Hello Keith,

Thank you for your fantastic review!

I'm really pleased to hear your phone arrived in excellent condition, worked perfectly straight away, and was exactly as described. We know it can be hard to trust descriptions from some sellers, so we work hard to be completely honest with our grading. All our refurbished devices undergo extensive checks to make sure they are 100% functional, and we only use the highest quality parts.

It's great that you feel you got real value for money too. We focus on providing high-quality, fully tested devices rather than cutting corners, which means a better phone for you.

We really appreciate you recommending us to others!

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Jul 9, 2026

We’re sorry to hear that your experience with us hasn’t met your expectations. Please reach out to us at info@thebigphonestore.co.uk, and one of our customer service representatives will be happy to assist you further.
Kind regards,
Customer Relations Team
The BIG Phone Store

Reply from The Big Phone Store

Jul 9, 2026

Hi Matt,

Thanks for your review!

It's great to hear your delivery was swift and that you're happy with the phone's quality. We always aim for same-day dispatch for orders placed before 3:30 p.m. on weekdays so you get your tech fast.

We also put all our refurbished devices through extensive certified checks. This means every phone is 100% functional, guaranteeing you great quality.

Warm Regards,
Sarah, Customer Services @ The BIG Phone Store 😁

Reply from The Big Phone Store

Jul 9, 2026

Hi Mr Pilgrim,

Thank you for your excellent review. It means a lot to us that this is your third purchase.

We are really pleased to hear that everything has been exactly as advertised each time. We make sure our device grading is purely cosmetic, so you know the phone you choose will always be 100% functional.

Your continued trust and recommendation are the best compliments we can receive.

Kind Regards,
Ben The Big Phone Store Team

Reply from The Big Phone Store

Jul 9, 2026

Hi Gordon,

Thank you for your fantastic review!

I'm really pleased that the phone arrived in very good condition and works exactly as it should. We put all our refurbished devices through extensive certified checks to make sure they are 100% functional for you.

It's great to hear you found our communication and after-sales support so good. Our customer service team is based right here in the UK, handling everything in-house so you always get direct, human support.

Knowing you found it worth buying refurbished and that you'll use us again is the best compliment we can get. We are dedicated to providing quality phones and service, and your feedback proves we're getting it right.

Many Thanks,
Charlie The Big Phone Store Team