BluegroundReviews 

I spent over 30k to stay at this place for 9 months but here at the end they want to stick me with a $1400 cleaning bill for a sofa stain and 2 chairs, which apparently, also have a stain. Replacing cheap worn out furniture with my money is what they’re doing.

The platform is great. I like that it's catered towards longer stays than things like Airbnb or vrbo, and that I don't have to deal with the whims of a host. The apartment quality is very hit-or-miss though. The first place I stayed in was great, but the two after that both had thin walls and window fixtures that don't fully seal to the outside and were in party areas that had loud music and frequent weed smells most nights.

The apt and process were just as described and I loved my stay. I was worried because the payment process with no refund was strange and there were no reviews of my building or unit which would have been helpful but everything was smooth otherwise and I loved my apt. Would definitely use Blueground again

Promt Reaction, friendly words, promblem got solved the same day

My one month stay while moving across country to Chicago was exactly what I needed to get started in this new city. The apartment was well appointed with everything I needed to show up and start living! I loved that there were pets allowed so I could bring my furry friend with me. The location was perfect for my first month getting to explore the city and the building staff were always kind and helpful. Blueground service was also unmatched for my entire stay, resolving the one minor problem I had quickly. Would absolutely stay again!

I have had an excellent experience with Blueground thus far at my new location. The customer service is truly outstanding; they have provided immediate responses and deliver expeditious solutions to any outstanding (and minor) issues that have occurred. It makes the entire stay seamless and stress-free.

Great building and a fantastic location. I would recommend anyone stay with Blueground.

The staff is solution-oriented and time-focus when I sent requests or ask questions - I don't remember any request left unresponded for more than 48 hours.

Great location, apt as described, easy access

Never trust this company. Run away as fast as you can. They are the most unreliable company. They decided to terminate my contract in the middle of my 1 year contract. Try to steal money from me with ridiculous requests like cleaning charges despite that I stayed in the apartment and there was no cleaning. They haven’t responded any of my requests to clarify the situation. They try to overcharge me despite a 1 year fixed contract to cover all charges and haven’t returned my initial deposit.
They treated my landlord no better than me. Haven’t paid their contractual rent to the landlord and the service charges to the site management. They are either bankrupt and can’t pay for their requirements, or professionally scams. Either way they don’t deserve your business.

Everything was wonderful, this location, the accommodations,… But above all, we appreciated the prompt and professional responsiveness to any questions we had by the Blueground staff member Jorge Serna Buentello.

Thank you!

Do not rent with this business. They cancelled our reservation for a 6 month rental 2 weeks prior to it beginning. Then despite daily emails requesting for refunds we still haven’t received our over 8k refunded to our account - it’s been 3weeks. We are forced to seek legal action at this time. And we have no funds to secure an additional short term rental.
Customers service is responsive but they sight Greece being the main office and give a run around day after day.

Every was great. I loved it

Horrible. The apartments elevator broke down and our microwave is broken and can’t be fixed. Nothing has been done

While the customer service team has been kind and supportive, the response time for maintenance requests has been very slow. Issues related to broken or non-functioning facilities have not been addressed in a timely manner, which has been inconvenient.

In addition, the parking management has been very disappointing. My assigned parking space was occupied by someone else, and I had to find alternative parking spots while worrying that my car might be towed. Unfortunately, the building management did not take appropriate or timely action to resolve the issue.

I appreciate the kindness of the C/S team, but I hope the building can improve its maintenance response process and parking management system to provide a better resident experience.

Good customer service

There were $3000 worth of hidden charges and fees that we did not know about until moving out.

I would like to advise any owner to run away from Blueground. This company is currently occupying my flat illegally, without any contract, not responding to our emails, impossible to reach to any decision maker.
We have someone in our flat for 3 months who have contracted with Blueground but they stop the contract with us and they don't pay us anymore.
The after sales is inexistent; you can never reach anyone who understands your situation over the phone.

My experience staying at this Blueground apt in Paris was amazing! Such a great location, with everything we need! From great wi-fi to do home office sessions, to many kitchen supplies to cook yummy meals. I can't recommend it enough! Would stay at this place again, no doubts.

Blueground did not stand behind its own deposit policy. When its partner raised damage allegations weeks after checkout and after another guest had already taken possession of the unit, Blueground simply directed me back to the partner while my deposit remained withheld against Blueground’s own policy presented at the time of payment. They took absolutely no responsibility even though they are the ones who set the policy and charge your card. Very disappointing experience. Just book on Airbnb and save yourself the headache.
UPDATE: Following Blueground's further disappointing reply under this review, I would like to provide additional context. Their partner, Dubana, provided a parking card that was no longer required for parking access and was never used by me. The alleged card damage was only raised after another guest had already taken possession of the unit and card for weeks. No concerns were raised at checkout or during the 15-day deposit refund period stated by Blueground. Both Blueground and Dubana withheld my deposit and remained silent, and the allegation only surfaced after I followed up regarding my missing refund. Dubana eventually returned my AED 1000 deposit upon realizing their allegations were baseless but Blueground continued to avoid any responsibility. Rather than addressing these facts, Blueground's reply attempts to further justify their mishandling of the dispute by misrepresenting well documented facts and placing the blame on their customer. This reply and the documented facts speak more than I ever could in a review.
FURTHER UPDATE: Blueground has now edited its response again. In its original reply, it stated that the alleged damages justified a AED 1,000 charge. In its revised reply, it now falsely claims the charges were waived as a "gesture of goodwill". Blueground was aware that there was no waiving of charges and the deposit had to be returned since it was being held under false accusations. Readers can draw their own conclusions from the fact that the explanation continues to change while the documented facts remain the same.
FINAL UPDATE: Rather than addressing the documented timeline of events, Blueground chose to report this review to Trustpilot as "defamatory." Trustpilot reviewed the complaint and rejected it, restoring the review.