BluegroundReviews 

The location was great, and also de support I received always from BlueGround personell.

EDIT: They replied saying THEY relocated me. They refused to cover the difference of a new apartment with their services. The difference was around $500. They said they could not cover that even though it was their fault I landed in a foreign country without accommodation. My reservation STARTED May 21st. I was NOT notified till May 23rd that my reservation was cancelled. COMPLETELY UNACCEPTABLE. I was forced to book accommodation on my own at the last minute. Blueground does not care about their customers.

Booked a Blueground apartment in Paris over a month in advance, paying $3,300 in full. On May 23rd — while I was already mid-reservation and boarding a flight to Paris — Blueground notified me my apartment was cancelled due to plumbing issues. I had no ability to respond or arrange alternative housing while in transit.

Arrived in Paris on May 24th as a woman alone in a foreign country with nowhere to stay and had to book an emergency hotel for 2 nights, costing $1,464.81. Blueground refunded my original booking and offered $415 toward the hotel plus $150 for the inconvenience — leaving me roughly $1,050 short on hotel costs alone. The replacement apartment I ended up being forced to book on a different platform costed me $162 more than my original reservation and didn’t have the requirements I needed for my stay.

I understand maintenance issues happen, but cancelling a confirmed, paid, in-progress reservation with zero notice while a guest is traveling — and then only partially covering the resulting costs — left me in a genuinely difficult position in a foreign city. Be cautious if you're relying on Blueground for time-sensitive housing.

From the start to the end everything went smooth and fine. Apartment was great, communication with agents also great. Really recommend!

3 months after checking out I am still trying to get my security deposit refunded. They claim they sent it but have not and their support is not very helpful. Very disgusting!

Very attentive office who answers every text immediately

Blueground was just amazing, we stayed in our apartment in Vienna for around 10 months. No issues whatsoever, if there were small things like we had (toilet seat broken for example) they fixed immediately. Customer service, top notch. Highly highly recommend.

At least legit website for finding shorterm apartments in Paris

Very nice apt, great light. Well appointed. Great service when needed

Great stay as advertised. Amazing location. Very happy customer here.

Staying with Blueground has been the best decision I’ve made. The process from booking, to checking in and out is smooth and the accommodations are top tier! The best part about it is that the stay are consistent across different cities. I will always prefer to stay in a Blueground Home

Amazing Customer Support and service. Very understanding and accommodating team.
Most affordable serviced apartments and wide variety of choices in multiple major cities.

I rented an apartment for a 12‑month period, with the agreement that payment would be made in two advance installments of six months each. I fulfilled this obligation and paid both installments in full.
Shortly after making the second advance payment, I was informed—with only two months’ notice—that Blueground would be exiting the Istanbul market and terminating operations.
Following this notice, I was in contact with the landlord directly and signed an agreement and exited with Blue ground. My advance payment is due from Blue Ground to me. However, despite repeated attempts to contact the company, I have not received the remaining balance of my advance payment. Furthermore, my emails and follow-up requests have gone unanswered. This situation is unacceptable. I have effectively paid for accommodation that was not provided, and I am still owed a significant refund. The lack of communication and failure to return my funds has left me feeling seriously wronged. I request immediate reimbursement of the outstanding balance, along with a clear explanation for the delay. If this matter is not resolved promptly, I will have no choice but to escalate it to the relevant consumer protection authorities and pursue legal action. I'm very disappointed with the unethical business of Blue Ground! I didnt expect this company to be like this.

DO NOT TRUST!

1) NOT LUXURY! Not worth the prices they are charging. I paid over $6,000 for a 3 month stay in a super-basic shoebox apartment.
You can notice from their website that many of the apartments they are renting look like showroom apartments used to advertise to longer term tenants. The furniture was newish, but poor quality.

2) The apartment building I stayed in had a very strange feeling... there were cleaners always around who would follow you and look over your shoulder.

I generally got a weird feeling from this company from start to finish. I will not be using their service again and I do not recommend them to anyone else.

The first time I stayed at a Blue ground property was wonderful. It was a tiny log cabin in the woods. It was beautiful and clean, peaceful. I would love to stay at another property.

I've stayed in several Blueground apartments over the years, and I've always had a great experience. Every apartment has been clean, comfortable, thoughtfully furnished, and equipped with everything I needed.
What I appreciate most is that Blueground apartments always feel like home. Even when I stay for several weeks, I settle in quickly and feel comfortable right away. The apartments are well designed, practical, and make everyday living easy.
The check-in process is simple, the instructions are clear, and everything is always well organized. Blueground has become one of my favorite accommodation options when I travel, and I would happily stay with them again.

The apartment was wonderfully clean, well maintained and had everything I could possibly need to enjoy my stay. Would definitely return!!

I arrived to the apartment and there was a very strong cigarette smell despite the non-smoking policy.i repeatedly complained to blueground, however I only received an air purifier and a spray, all the cleaning and washing of textile had to be done by me on my own expenses. I repeatedly complained and received a discount on rent, which was at least something to compensate for the very hot, loud and smelly apartment.

Easy navigation on the apps and accurate description along with pictures of the properties. The chat support function works well to communicate with the support team. Will definitely leverage Blueground on future temp rentals.

Everything was easy. Moving in procedures went very smoothly. All in good order
The apartment was clean and tidy
Your support before, during and after having moved in has been excellent. Effective, punctual and ready to assist - up until now!
Our only issue is the alarm system. It is not activated and from what i have been informed by your team the owner does not want it activated which i find rather strange !!! It is very easy to activate. All you do is call a security company