I have felt completely at home with Blueground for over a year now, and my experience has been flawless. The apartments are fantastic: well-furnished, high-quality, and a great balance of flexibility... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What I like about Blueground the most is the simplicity; you just find an apartment inside the app and pay for it like any other simple good. I also appreciate that they maintain strict standards for... See more
Company replied
Previously, I struggled a lot with housing during my studies, but when I discovered Blueground, everything became so much easier. I booked an apartment with them for six months, and it turned out t... See more
Company replied
The process was just very smooth starting from reservation to check out. The place was well kept and they took care of small little details like living home items like soap, dishwasher tablets etc to... See more
Company replied
Company details
Written by the company
Blueground is the largest global operator of furnished, flexible rentals for mid- to long-term stays. We offer a curated network of thousands of high-quality, turnkey homes in sought-after neighborhoods around the world. Find housing where you want, when you want, on the terms you want without a long-term commitment. Each apartment is thoughtfully designed with exclusive furnishings, fully equipped kitchens, and incredible amenities. From day one, you’ll enjoy high-speed Wi-Fi, premium linens, and smart home entertainment. Plus, access to pools, gyms, and outdoor spaces in select buildings. Blueground provides a consistent, quality guest experience that starts even before you arrive. That’s because we let you view all our available apartment listings in real-time, see real images and 3D tours, confirm with a click, pay securely, and move in easily. During your stay, you’ll enjoy reliable support via email, phone, and our guest app, where you can request everything from a home cleaning to extra towels. For more information, find us on Facebook, LinkedIn, Instagram, Twitter or at www.theblueground.com.
Contact info
106 W 32nd St, NY 10001, New York, United States
- +1 718 362 6090
- marketing@theblueground.com
- www.theblueground.com
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a wonderful apartment in Seattle through Blueground
I had a wonderful experience renting an apartment for two months in Seattle. It was a great location, a comfortable apartment fully furnished and equipped. Easy move in and out. The onsite management and maintenance folks were great. Blueground support was responsive and helpful. I will very likley use Blueground again.
February 1, 2026
Unprompted review
Reply from Blueground
Hello Martin,
Thank you for taking the time to leave us your review. We truly appreciate your comments and are glad to know that you enjoyed your time with us. We can’t wait to host you again!
Best Wishes,
The Blueground Team
Stay away from this company
This is one of the most difficult unhelpful companies I have error dealt with. I rented an apartment to move in. On the day of move in, the second party company told me blueground never notified them. My previous contact expired. I asked for help and assistance. I received zero help. I would avoid this company at all costs.
April 1, 2026
Unprompted review
Reply from Blueground
Hello Michael,
Thank you for your review and apologies for the inconvenience regarding the cancelled booking. This is certainly not the level of service we strive to provide, and it is something we are working to prevent in the future.
However, we would like to point out that during your first stay, no issues occurred and your experience was excellent, which is not reflected in your review.
Please feel free to contact us directly if you have any further questions.
Best regards,
The Blueground Team
The process was just very smooth…
The process was just very smooth starting from reservation to check out. The place was well kept and they took care of small little details like living home items like soap, dishwasher tablets etc to get you started on day1. Will definitely recommend.
March 31, 2026
Reply from Blueground
Hello Karthik,
Thank you for taking the time to leave us your review. We truly appreciate your comments and are glad to know that you enjoyed your time with us. We can’t wait to host you again!
Best Wishes,
The Blueground Team
Great communication with staff
Great communication with staff, apartment was in great location.
March 26, 2026
Reply from Blueground
Hello,
We appreciate your kind words. All of us here at Blueground thank you! We work hard to offer exceptional customer service and love hearing that our high hospitality standards were apparent during your stay. We look forward to having you as a valued guest again in the future!
Best Wishes,
The Blueground Team
Reply from Blueground
Hello Moeen,
We appreciate your kind words. All of us here at Blueground, thank you! We're looking forward to accommodating you again in the future!
Best Wishes,
The Blueground Team
Moving in was great
Moving in was great. I didn’t have a heating in my apt but the company managed it fast and resolved the problem.
Now I’m focusing another problem.
I don’t have enough hot water.
During washing my hair the hot water stopped running and I had only cold 🥶.
I couldn’t finish flush my hair 🤨.
March 24, 2026
Reply from Blueground
Hello Renata,
Thank you for your review and sorry for the issues you have faced. We are happy to hear you are enjoying your stay, and our goal is always to provide the best service to all our clients.
Please reach out to our team through the app to report the hot water issue, or contact us at reviews@theblueground.com, and we will forward it to the local team to resolve as soon as possible.
Best regards,
The Blueground Team
Reply from Blueground
Hello Oscar,
We appreciate your kind words. All of us here at Blueground thank you! We work hard to offer exceptional customer service and love hearing that our high hospitality standards were apparent during your stay. We look forward to having you as a valued guest again in the future!
Best Wishes,
The Blueground Team
Excellent accommodations
Excellent accommodations. But when you stay in NYC…..it’s a bonus!
March 30, 2026
Reply from Blueground
Hello Anne,
We appreciate your kind words. All of us here at Blueground, thank you! We're looking forward to accommodating you again in the future!
Best Wishes,
The Blueground Team
Communication was great- check in easy…
Communication was great- check in easy and clear - location perfect for central London without being in the middle of tourist area
March 31, 2026
Unprompted review
Reply from Blueground
Hello Stephanie,
Thank you for your positive feedback about your stay in our apartment rentals in London. We’re delighted to hear that you enjoyed and appreciated the hassle-free living experience we strive to provide.
It would be a pleasure to welcome you back on your next visit!
Warm regards,
The Team Blueground
We rented a unit in Madrid for a little…
We rented a unit in Madrid for a little over 6 months. There was a bad start due to failure to communicate on BG’s part, but after that the stay was fine. The apartment is well maintained and although response to maintenance issues wasn’t always timely or convenient, the BG staff did their best to keep us comfortable. I would definitely rent from BG again.
March 31, 2026
Unprompted review
Reply from Blueground
Thank you for your review Clare!
No wifi from beginning of rent
No wifi from beginning of rent. To install Wifi, it taks too much time. Still on going.
March 12, 2026
Reply from Blueground
Hello Kenshi,
Thank you for your review and apologies for the inconvenience.
Our team resolved the issue within a couple of days, and compensation was offered. It is unfortunate that despite this, your very positive experience was not reflected in your review.
Please feel free to contact us at reviews@theblueground.com if you have any further questions.
Best regards,
The Blueground Team
Illegal entry and violation of privacy
They entered the apartment 2 days before our moving-out date without our permission and knowledge and cleaned the apartment for next customer. When I returned to apartment the day before move-out date to take the remaining stuff and leave the keys, I was surprised that the remaining items are missing and apartment has been cleaned. When I emailed that you entered my rented property without my permission, they said: send us the receipt of the items that are missing.
March 20, 2026
Unprompted review
Reply from Blueground
Hello Roshanak,
Thank you for your review and sorry for the inconvenience. However, we would like to clarify the situation.
We have checked with the cleaning team, and they informed us that they entered the apartment on the scheduled check-out day, not earlier. They also confirmed that only items considered trash were removed, and no personal or valuable belongings were found in the apartment.
Following your message, we reached out to you for further details regarding the items you believe were missing, but we did not receive a response despite multiple attempts to follow up.
We also contacted the building, and they confirmed that no one from their side entered the apartment.
Please feel free to reach out if you have any further questions.
Best regards,
The Blueground Team
Great experience with my stay in Seoul through Blueground
I had a great experience booking my stay in Seoul through Blueground. The apartment was amazing, exactly as described in the pictures on their website. The staff at Blueground were very helpful and always responded to my queries promptly and professionally. I’ll definitely book again my next stay in Seoul with Blueground.
March 25, 2026
Unprompted review
Reply from Blueground
Hello Simona,
Thank you for your kind words and for choosing to stay in one of our furnished apartments in Seoul. We’re thrilled to hear you enjoyed your stay and appreciated the comfort, convenience, and seamless living experience we strive to provide.
Whether you’re traveling for work or leisure, we look forward to hosting you again and making your next visit just as enjoyable.
Best wishes,
The Team Blueground
I really like the communication with my…
I really like the communication with my local Blueground Coordinator. She was very responsive and polite and always resolved any problems in a timely manner. The apartment we stay was beautiful and well maintained. Overall we had a great experience with Blueground!
March 27, 2026
Reply from Blueground
Hello Adrianne,
We appreciate your kind words. All of us here at Blueground, thank you! We're looking forward to accommodating you again in the future!
Best Wishes,
The Blueground Team
Poor Customer Service in all fronts
If I could I would rate them with -10. The following is a summary of the failures to date:
Safety and Physical Injury
- Garage Door Incidents: The garage door fell on me twice due to incompetent initial repairs, resulting in physical injury and medical expenses.
- Wall Outlet: A power outlet came out of the wall while in use, creating a significant safety hazard.
Persistent Maintenance Failures
- Unresolved Leaks: Ongoing issues with two leaking roofs, the kitchen sink, and an outdoor water tap.
- Mold/Humidity: Persistent moisture and mold issues that have required multiple inspections without a final resolution.
- Intercom/Doorbell: Repeated failures of the intercom system and doorbell, necessitating numerous technician visits.
- Property Upkeep: Failure to maintain the yard and address safety compliance of the main door.
Customer Service and Coordination Issues
- Poor Communication: I have frequently received automated messages for issues I already addressed and have had to repeat the same information to multiple coordinators.
- Scheduling Inconsistencies: Appointments have been scheduled without my prior consent, and technicians have frequently arrived late or not at all (notably the 2 hour and 40 minute delay on March 27th).
- Inaccurate Record Keeping: Your most recent claim that the intercom issue was due to "improper use" was factually incorrect, as the technician on-site confirmed a technical fault and replaced the unit.
- Administrative Delays: Significant delays and repeated follow-ups were required just to receive basic rental invoices and receipts.
March 27, 2026
Unprompted review
Reply from Blueground
Hello Paraskevi,
Thank you for your review – apologies for the inconveniences experienced during your stay. However, we would like to clarify a few points, as the review does not fully reflect the overall situation.
The issues mentioned were addressed throughout your stay, and the remaining wall-related repairs were planned to be completed by the landlord once weather conditions allowed. Regarding the intercom, our technician confirmed it was functioning properly and provided guidance on its use during the visit.
We made continuous efforts to resolve all reported issues as promptly as possible. However, in several instances, access restrictions when you were not present caused delays in completing certain repairs. Compensation was also offered in recognition of the inconvenience caused.
Please feel free to contact us directly if you have any further questions.
Best regards,
The Blueground Team
Amazing experience living in a…
Amazing experience living in a Blueground serviced apartment in Polanco. The facilities are very well maintained and everything functions properly. The soundproofing is excellent. The living room and kitchen are spacious, making it great for families with young children. The receptionist is very kind, friendly, and extremely helpful. The neighbors are quiet and respectful. All in all, a great place for expat families — truly a home away from home.
March 28, 2026
Reply from Blueground
Hello Peggy,
Thank you for taking the time to leave us your review. We truly appreciate your comments and are glad to know that you enjoyed your time with us. We can’t wait to host you again!
Best Wishes,
The Blueground Team
Frequent, invasive viewings for 3rd parties during our stay
During our paid short let they thought it was appropriate to have 4+ viewings for other tenants in a couple of week period.
They lied and said it was for repairs and now have slipped up and said it is for a follow up tenant viewing.
We have twin 9 month old babies and a 4 year old and they are trying to schedule viewings during the weekend when my children are napping.
They are harassing us with the frequency of the viewings. This is all during days when we are paying for the use of the property, not paying to be a show room for them.
March 27, 2026
Unprompted review
Reply from Blueground
Hello Paul,
Thank you for your review and apologies for the inconvenience caused. After you informed us that you did not wish to proceed with further viewings, we notified the landlord and stopped approving any additional ones.
We are glad your stay with us went smoothly, and it is unfortunate that no positive aspects were mentioned in your review.
Please feel free to reach out if you have any further questions.
Best regards,
The Blueground Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.