I have felt completely at home with Blueground for over a year now, and my experience has been flawless. The apartments are fantastic: well-furnished, high-quality, and a great balance of flexibility... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
What I like about Blueground the most is the simplicity; you just find an apartment inside the app and pay for it like any other simple good. I also appreciate that they maintain strict standards for... See more
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Previously, I struggled a lot with housing during my studies, but when I discovered Blueground, everything became so much easier. I booked an apartment with them for six months, and it turned out t... See more
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The process was just very smooth starting from reservation to check out. The place was well kept and they took care of small little details like living home items like soap, dishwasher tablets etc to... See more
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Company details
Written by the company
Blueground is the largest global operator of furnished, flexible rentals for mid- to long-term stays. We offer a curated network of thousands of high-quality, turnkey homes in sought-after neighborhoods around the world. Find housing where you want, when you want, on the terms you want without a long-term commitment. Each apartment is thoughtfully designed with exclusive furnishings, fully equipped kitchens, and incredible amenities. From day one, you’ll enjoy high-speed Wi-Fi, premium linens, and smart home entertainment. Plus, access to pools, gyms, and outdoor spaces in select buildings. Blueground provides a consistent, quality guest experience that starts even before you arrive. That’s because we let you view all our available apartment listings in real-time, see real images and 3D tours, confirm with a click, pay securely, and move in easily. During your stay, you’ll enjoy reliable support via email, phone, and our guest app, where you can request everything from a home cleaning to extra towels. For more information, find us on Facebook, LinkedIn, Instagram, Twitter or at www.theblueground.com.
Contact info
106 W 32nd St, NY 10001, New York, United States
- +1 718 362 6090
- marketing@theblueground.com
- www.theblueground.com
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 month
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Amazing experience living in a…
Amazing experience living in a Blueground serviced apartment in Polanco. The facilities are very well maintained and everything functions properly. The soundproofing is excellent. The living room and kitchen are spacious, making it great for families with young children. The receptionist is very kind, friendly, and extremely helpful. The neighbors are quiet and respectful. All in all, a great place for expat families — truly a home away from home.
March 28, 2026
Reply from Blueground
Hello Peggy,
Thank you for taking the time to leave us your review. We truly appreciate your comments and are glad to know that you enjoyed your time with us. We can’t wait to host you again!
Best Wishes,
The Blueground Team
Frequent, invasive viewings for 3rd parties during our stay
During our paid short let they thought it was appropriate to have 4+ viewings for other tenants in a couple of week period.
They lied and said it was for repairs and now have slipped up and said it is for a follow up tenant viewing.
We have twin 9 month old babies and a 4 year old and they are trying to schedule viewings during the weekend when my children are napping.
They are harassing us with the frequency of the viewings. This is all during days when we are paying for the use of the property, not paying to be a show room for them.
March 27, 2026
Unprompted review
Reply from Blueground
Hello Paul,
Thank you for your review and apologies for the inconvenience caused. After you informed us that you did not wish to proceed with further viewings, we notified the landlord and stopped approving any additional ones.
We are glad your stay with us went smoothly, and it is unfortunate that no positive aspects were mentioned in your review.
Please feel free to reach out if you have any further questions.
Best regards,
The Blueground Team
Roomy and spacious area
Roomy and spacious area . Good location - across street from bus line
March 17, 2026
Reply from Blueground
Hello Anna,
We appreciate your kind words. All of us here at Blueground, thank you! We're looking forward to accommodating you again in the future!
Best Wishes,
The Blueground Team
Excellent in all terms
Excellent in all terms! I appreciate to be with you for 4 years. Thank you
March 17, 2026
Reply from Blueground
Hello,
We appreciate your kind words. All of us here at Blueground thank you! We work hard to offer exceptional customer service and love hearing that our high hospitality standards were apparent during your stay. We look forward to having you as a valued guest again in the future!
Best Wishes,
The Blueground Team
Top Notch Experience
Our entire experience with the Blueground process was fantastic! From selecting a location, the details of the property being what we expected, the communications throughout the stay, made it all very easy and stress free!
March 17, 2026
Reply from Blueground
Hello Kate,
Thank you for taking the time to leave us your review. We truly appreciate your comments and are glad to know that you enjoyed your time with us. We can’t wait to host you again!
Best Wishes,
The Blueground Team
Instructions we easy to follow
Instructions we easy to follow
Apartment was clean and fit my needs.
One way that could have improved my experience for details on trash and mail to be included.
I am happy with this choice!
March 15, 2026
Reply from Blueground
Hello Allen,
Thank you for taking the time to leave us your review. We truly appreciate your comments and are glad to know that you enjoyed your time with us. We can’t wait to host you again!
Best Wishes,
The Blueground Team
Reply from Blueground
Hello Harinder,
We appreciate your kind words. All of us here at Blueground thank you! We work hard to offer exceptional customer service and love hearing that our high hospitality standards were apparent during your stay. We look forward to having you as a valued guest again in the future!
Best Wishes,
The Blueground Team
Love the place and the quick response.
March 18, 2026
Reply from Blueground
Hello Wei-Hean,
We appreciate your kind words. All of us here at Blueground, thank you! We're looking forward to accommodating you again in the future!
Best Wishes,
The Blueground Team
Very well maintained place + great comm
Very well maintained place. Also, contact with staff for anything is very efficient. Their app is very good as well, specially the instructions
March 18, 2026
Reply from Blueground
Hello Guilherme,
Thank you for taking the time to leave us your review. We truly appreciate your comments and are glad to know that you enjoyed your time with us. We can’t wait to host you again!
Best Wishes,
The Blueground Team
Seamless Move
Great service and professionalism from Blueground getting me into a new apartment in Dubai.
March 15, 2026
Reply from Blueground
Hello Graham,
Thank you for your kind words and for choosing to stay in one of our furnished apartments in Dubai. We’re thrilled to hear you enjoyed your stay and appreciated the comfort, convenience, and seamless living experience we strive to provide.
Whether you’re traveling for work or leisure, we look forward to hosting you again and making your next visit just as enjoyable.
Best wishes,
The Team Blueground
Modern clean good taste
Modern clean good taste, excellent services amenities and location!!
March 15, 2026
Reply from Blueground
Hello Monica,
We appreciate your kind words. All of us here at Blueground, thank you! We're looking forward to accommodating you again in the future!
Best Wishes,
The Blueground Team
Very nice apartment with views.
Very nice apartment with views.. great customer service by Blueground team
March 16, 2026
Reply from Blueground
Hello Latha,
We appreciate your kind words. All of us here at Blueground thank you! We work hard to offer exceptional customer service and love hearing that our high hospitality standards were apparent during your stay. We look forward to having you as a valued guest again in the future!
Best Wishes,
The Blueground Team
Grocery store is a mile away as well as the Metro station. Hence a 20-minute walk to either place.
Check-in was easy and the apartment was clean and well-outfitted. My only complaint is that the master bath does not have a towel rack or toilet paper rack, otherwise the unit had everything. I especially liked the coffee, dishwasher and clothes washer detergent supplied with the welcome kit.
March 16, 2026
Reply from Blueground
Hello,
Thank you for taking the time to leave us your review. We truly appreciate your comments and are glad to know that you enjoyed your time with us. We can’t wait to host you again!
Best Wishes,
The Blueground Team
Blueground experience
Great experience with Blueground, very professional and helpful with great communication and support.
March 16, 2026
Reply from Blueground
Hello,
We appreciate your kind words. All of us here at Blueground thank you! We work hard to offer exceptional customer service and love hearing that our high hospitality standards were apparent during your stay. We look forward to having you as a valued guest again in the future!
Best Wishes,
The Blueground Team
We arranged a fully furnished apartment…
We arranged a fully furnished apartment through blueground. After paying the deposit and first month's rental, the photos on the listing changed - no longer advertising a building pool and gym. On enquiring, they said those photos had never been part of the listing and that I had to provide screenshot evidence, but I hadn't taken any screenshots. Classic bait and switch.
Then just 3 weeks before we were supposed to move in (Boston, from the UK) Blueground cancelled the booking and couldn't move us anywhere else. We have already paid over $4000 in daycare fees for our 2 year old.
Disgrace of a company happy to lie and deceive.
March 17, 2026
Unprompted review
Reply from Blueground
Hello James,
Thank you for your review and apologies for the inconvenience caused by the cancellation.
We were informed that you have already been relocated to another property. If you have any further questions, please contact us at reviews@theblueground.com, and we will be happy to assist.
Best regards,
The Blueground Team
Very good communication throughout the…
Very good communication throughout the move in.
March 16, 2026
Unprompted review
Reply from Blueground
Hello Phil,
We appreciate your kind words. All of us here at Blueground, thank you! We're looking forward to accommodating you again in the future!
Best Wishes,
The Blueground Team
Habitability Failure in Mexico City - MEX-18343
No working toilet from Sat 4pm-Sun 11am. No relocation offered until we were forced to find a hotel. Executive emails bounce. Seeking a full refund for an unsanitary unit.
March 14, 2026
Unprompted review
Reply from Blueground
Hello Aaron,
Thank you for taking the time to share your feedback. We are sorry to hear about your frustrations and for falling short of the great experience we strive to provide each of our guests. If you would like to discuss your experience further, please don’t hesitate to contact us directly at reviews@theblueground.com and we will be happy to help.
Best Wishes,
The Blueground Team
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