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The Butcher of Brogdale Reviews 597

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TrustScore 4.5 out of 5

4.3

Butcher Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the meat, and appreciate the fantastic value for money. Many people highlight the convenience of the delivery service, noting its promptness and the helpfulness of the drivers. The ordering process is frequently described as easy and efficient. However, some people were dissatisfied with aspects of the delivery service, mentioning issues with tracking information and occasional delays. A few other people also felt that the quality of certain items was not always consistent with the usual high standards, citing instances of tough meat or products that were not as fresh as expected.

What people talk about most

Quality

Reviewers mention positive feedback about quality. Many customers consistently praise the excellent quality... See more

Product

Users describe positive interactions with product, consistently praising the high quality, great taste, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, often praising the convenience of home delivery for... See more

Price

Clients share positive opinions on price, praising the excellent value for money, especially for high-quality... See more

Order

People report positive experiences with order, praising the easy-to-use app and online ordering process,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great quality and great price. Love that you deliver too. Only reason for lack of a star in the ratings was because no tracking for delivery was given (and it has been in the past) and no one answered... See more

Rated 4 out of 5 stars

So I got sent out one particular pack of meat that was below the usual standard so reached out to inform the butcher and was refunded for that item. I have to say customer service seems to be a prio... See more

Rated 4 out of 5 stars

Contact especially at weekends is non-existent, knowing they had problems with their tracking app one would expect some form of support! As opposed to a generic email, “saying your delivery will be wi... See more

Rated 4 out of 5 stars

Joints of meat are good value for money but I think the steaks would have looked better if they were in a tray with a label on instead of in a packet, we do a meat raffle once a week.

Company details

  1. Butcher Shop

Written by the company

The Butcher of Brogdale a traditional butcher in hanging and maturing meat sourced from local farms, selling quality meat where quality counts

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

597 reviews

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1-star

Replied to 16% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Non delivery of order

Non delivery of order
No communication at all from them
Numerous unanswered calls
Numerous emails
No response at all
Customer service non existent
Do not use them

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Daily specials offer exceptional value…

Daily specials offer exceptional value for money and the quality is excellent. Ordered for collection from Ruxley branch and it was a smooth transaction with delivery when promised and service in store as good as always. The steaks are great flavour and size and saves a fortune compared to supermarket prives

March 31, 2026
Rated 1 out of 5 stars

I went to pick up my order to find…

I went to pick up my order to find Sturry did not have it . I said I had a message to say it was ready . Reply was we don’t do whole lambs here . It at folkstone . This is not the 1time it has happened . In then end someone from Folkestone that lives in Sturry dropped it off to me . The lamb rack had not been trimmed at all . Not very happy with my order

March 31, 2026

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