The Butcher of Brogdale Reviews 

624
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 130 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the fresh meat and the affordable prices offered through various special bundles and daily deals. Shoppers also highlight the friendly delivery personnel and appreciate the convenience of choosing between reliable home delivery and smooth local store collection for their weekly groceries. Some reviewers were not happy with collection delays and occasional order management frustrations when trying to pick up purchases in store. Consumers also mentioned experiencing practical difficulties such as missing items from their packages or orders not being ready at the scheduled time.

What people talk about most

Quality

Clients share positive opinions on quality, consistently highlighting the excellent taste, size, and value... See more

Product

Consumers find product to be positive, regularly praising the great quality and lovely flavor of the meats.... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that orders are often prompt, professional,... See more

Price

Reviewers mention positive feedback about price, consistently highlighting great value and affordable rates... See more

Order

Users describe ambiguous interactions with order processes, reflecting a wide split in experiences. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I give you 5 stars for your meat but your website and app are very frustrating to say the least. No order I place is straightforward. I lose orders placed and have to start again. I have to keep go... See more

Rated 4 out of 5 stars

So I got sent out one particular pack of meat that was below the usual standard so reached out to inform the butcher and was refunded for that item. I have to say customer service seems to be a prio... See more

Rated 5 out of 5 stars

Fantastic quality and price! As a single man buying a "family" meat pack provides me with enough quality meat for a month and keeps my budget manageable! After years of supermarket meat the change t... See more

Rated 5 out of 5 stars

All good quality meat, good price and well packaged. Delivered on stated date. Would be helpful if some delivery time or tracking was available to avoid potentially having to wait in all day if you ar... See more


Company details

  1. Butcher Shop

Written by the company

The Butcher of Brogdale a traditional butcher in hanging and maturing meat sourced from local farms, selling quality meat where quality counts


Contact info

4.2

Great

TrustScore 4 out of 5

624 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 13% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(624)

129 reviews in the last 12 months

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Rated 1 out of 5 stars

I went to pick up my order to find…

I went to pick up my order to find Sturry did not have it . I said I had a message to say it was ready . Reply was we don’t do whole lambs here . It at folkstone . This is not the 1time it has happened . In then end someone from Folkestone that lives in Sturry dropped it off to me . The lamb rack had not been trimmed at all . Not very happy with my order

March 31, 2026
Rated 5 out of 5 stars

The Butchers of Brogdale (Folkestone)…

My husband and I visit the Folkestone Store nearly every week lol. The staff are amazing very knowledgable and very helpful. The weekly deals are awesome and since changing to a Butchers rather than buying from a supermarket we have not only saved money, but we are eating better quality meats. I highly recommend a visit to The Butchers of Brogdale. I don’t think you will be disappointed.

March 31, 2026
Rated 5 out of 5 stars

Brogdales are our go to Butchers!

Brogdales are our go to Butchers!!
Best quality products, super tasty, great prices as well! And £1 for delivery, pick your day and get hourly updates when they are on route, really handy!
Friendly deliver driver as well.
Will always recommend these guys!!

February 27, 2026
Rated 3 out of 5 stars

I left it a few days before picking up…

I left it a few days before picking up my meat order as it’s never been ready on the day that I specified to pick up.
Unbeknown to me the butchers are now doing the orders in store so it had been waiting days for me but I never received any communication to say it was ready.
I asked to see the order before I left the store and the lamb rump steaks were tiny compared to what I’d ordered before and very fatty where they hadn’t been trimmed.
The rump steaks weren’t the best either and both the lamb and the rump was clearly underweight compared to what it said on the packaging.
After I had complained the young man in the butchers “ Jamie “ (very nice ginger haired lad ) redone my order with better quality meat but still gave me my original order.
I was told that the manager had originally packed up my order and think he’s not a particularly good manager if that’s what he’s giving he’s customers.
I’ll be checking the weights again if I decide to re order.

January 30, 2026
Rated 5 out of 5 stars

All ways happy with my meat order

All ways happy with my meat order any problems they are sorted out straight away
The deals are great as well giving you more to choose from
This week's meat pack is great value even got my daughter to buy one
The butchers of Brogdale is our favourite butchers one or should I say two very happy customers

February 11, 2026

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