The Butcher of Brogdale Reviews 

624
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 130 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the fresh meat and the affordable prices offered through various special bundles and daily deals. Shoppers also highlight the friendly delivery personnel and appreciate the convenience of choosing between reliable home delivery and smooth local store collection for their weekly groceries. Some reviewers were not happy with collection delays and occasional order management frustrations when trying to pick up purchases in store. Consumers also mentioned experiencing practical difficulties such as missing items from their packages or orders not being ready at the scheduled time.

What people talk about most

Quality

Clients share positive opinions on quality, consistently highlighting the excellent taste, size, and value... See more

Product

Consumers find product to be positive, regularly praising the great quality and lovely flavor of the meats.... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that orders are often prompt, professional,... See more

Price

Reviewers mention positive feedback about price, consistently highlighting great value and affordable rates... See more

Order

Users describe ambiguous interactions with order processes, reflecting a wide split in experiences. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I give you 5 stars for your meat but your website and app are very frustrating to say the least. No order I place is straightforward. I lose orders placed and have to start again. I have to keep go... See more

Rated 4 out of 5 stars

So I got sent out one particular pack of meat that was below the usual standard so reached out to inform the butcher and was refunded for that item. I have to say customer service seems to be a prio... See more

Rated 5 out of 5 stars

Fantastic quality and price! As a single man buying a "family" meat pack provides me with enough quality meat for a month and keeps my budget manageable! After years of supermarket meat the change t... See more

Rated 5 out of 5 stars

All good quality meat, good price and well packaged. Delivered on stated date. Would be helpful if some delivery time or tracking was available to avoid potentially having to wait in all day if you ar... See more


Company details

  1. Butcher Shop

Written by the company

The Butcher of Brogdale a traditional butcher in hanging and maturing meat sourced from local farms, selling quality meat where quality counts


Contact info

4.2

Great

TrustScore 4 out of 5

624 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 13% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(624)

129 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fresh meat at affordable prices

Fresh meat at affordable prices. I slow roasted a leg of lamb, it was delicious and very tender, I have also slow cooked shanks of lamb cooked over 2 days again delicious and the meat fell away from the bone. Everything thing I have had from Brogdales has been superb

November 28, 2025
Rated 1 out of 5 stars

Really low quality meat

Ordered a deal ‘spend £30 and get a leg of Lamb for £10’ ordered chicken, mince and steaks. All had been frozen and were really low quality and the lamb had ‘Half price nectar price’ on it. Obviously from Sainsburys. The idea of going to the butchers is to get a better quality of meat, not this substandard trash. Deeply disappointed.

November 15, 2025
Unprompted review
The Butcher of Brogdale logo

Reply from The Butcher of Brogdale

Hi Mark, Many Thanks for your review, from looking at your order you had ordered one of our £10 legs of lamb which as clearly stated on the product description on our website is a supermarket overrun product, is previously frozen and is of NZ,AU origin, If your not happy with any of the other products you have received we’d be more than happy for you to return these and offer you a full refund.

Many Thanks

Rated 2 out of 5 stars

Mixed bag, but unhelpful, and variable quality

Visited the shop in Folkestone a few weeks ago for the first time with the intention of buying 8 rib eyes and a few other things. When I got there, they told me the rib eye price was the online price and couldn't sell it in store for the price I'd seen online in the shop. However, while I was browsing the shelves I saw the butcher bagging up some ribeye after all. I think this is probably because it looked like it was on the turn in the shop - definitely some darker colouring on it. I accepted it anyway, and it's been edible, but not great. However the bigger problem was the sausages - some of which were very nice, but one tray was clearly off once cooked. Despite providing all my purchase details they insisted I go to the shop to discuss it, but as it's in another town and of relatively low value, I'm not inclined to go through that process, particularly when I read about how difficult they can be about refunds. I did also buy a large steak pie from them, which was very nice.

Very unlikely to return, there's better butchers out there.

September 28, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look