The Car Loan Centre Reviews 

Victoria dealt with me and was very helpful, best experience I’ve ever had buying a car.

Great company to deal with, I dealt with Victoria Ryan, she made the process easy and quick and even called me with a better car than I originally picked with half the mileage for roughly the same price, sonney who dealt with my application was excellent as well. People might see it as expensive but when you’ve made mistakes in the past due to credit this firm give you a second chance highly recommend.

Digraceful experience applied twice for turned down twice for reasons I do not accept and also people circumstances are obviously not taken into account what a shambles very very angry and get not good communication back when you email them about the experience they just blame the customer what an absolute disgrace of a company would never use again and defo would not recommend to anybody

Such a straightforward and simple process from start to finish. Customer service excellent and on hand at all times with fast responses to questions and queries, by phone, text and email. Nothing was too much trouble.

friendly and easy to talk to dealt with quickly and without any trouble

It was a fantastic experience from start to finish and Joe explained everything fully from start to finish. There was a good understanding of my financial circumstances and help was given at every step. Joe Ballard understood the type of car I was looking for and, although it took a little bit longer than normal we got there in the end. The car was delivered promptly and the delivery guy was great. A few little niggles but nothing major and after sales were brilliant in sorting these out.

I have Victoria and she was Amazing and friendly and lovely support

Didn't end up taking a car put in the end by Aleks was incredibly helpful, understanding and patient. Even with my million questions every 10 minutes. Thanks girl!

The application and approval process was quick and efficient. Leading up to the collection of my vehicle, the staff were very helpful and explained everything clearly. On collection, again the staff were very polite and helpful. The process was again quick and efficient. I am so happy with my purchase. I would highly recommend them.

Just finalised my car with Alexandra, simple and painless experience and she was polite and helpful through the whole process.
I could not get approved elsewhere and these guys helped out. Yes payments are higher than a high street lender but that is the price to pay for poor credit.
Would highly recommend if they can help me they are doing something right.

Absolutely amazing company! I wouldn’t ever go anywhere else, excellent customer service, the company put the customer 1st, Aleks helped me choose the perfect car! I choose the seat Leon FR technology, she advised me it’s a perfect hatch. Big Thankyou to Aleks and the car loan centre! I even won £100 voucher which I am so happy about as I never win anything 😁

All the team went out of there way yo secure my car and made the extra effort when problems occured. Very good service. Thank you

Aleks was great at helping me get my car!
Super quick and easy!

The application process was quick, they kept in touch every step of the way and so friendly and helpful, left no questions unanswered.

Sales executive was very compliant and dealt with me very well happy with the customer service

Very great service very fast and very helpful from start to finish im so happy with my new car thanks again with in 24hours I now have my new car I would 100% recommend

I chose this company because they promoted helping people on benefits, firstly going through the process of choosing a car was exciting but also staff where friendly and I got my car within 2 weeks, but I will say it was a bit forced on what date they could deliver the car too me. I payed £100 pound to reserve a car and payed £199 admin fee also £300 for delivery of the car, this seemed very expensive, but I payed it because I needed the car. My reason for getting the car is because I need to get my son to school and appointments has he has disabilities, up on arrival of the car I noticed a lot of scratches to left hand side of car, this was disappointing, when trying the car out I noticed the clutch was so stiff and hard and gear stick was very clonky and hard to change gear, I also noticed back window would not work and drivers side front light was misting and had water in it, it came with nill petrol too which was a nightmare getting to the garage to top it up, my gut instinct was something not right with this car, even though I got given an MOT saying pass (MOT 20th April 23 ) (car got delivered on the 30th April 23)
I then took it to a garage where they found a lot of things wrong with it , list below
Oil leek
Water in head light
Bold tire
Worn clutch
Worn gear box
No fresh brake fluid
Basically it should have never passed a MOT in the first place !
After all of this I checked MOT history which shown oil leek and the light issue and all the other issues dated 19th Jan 23 , so how could it pass an MOT in April if the problem are still there ? I then got offered an exchange and UPGRADE , but this was very disappointing due to getting offered more expensive monthly payments, so I decided to cancel and that’s when this company became very funny with me and became very rude, when canceling I got told after sales will be in touch to arrange collections of vehicle this was yesterday evening 11th of may 23 , today 13th may I got a forceful phone call saying the collection team are on there way to collect car , not much notice at all, whilst trying to tell them it’s inconvenient for today but they didn’t care , there words were , well if you don’t want it you need to be in so we can collect it , no consideration for what’s happening/ happened or no consideration for my commitment for the day, so I had to cancel 3 appointments for them to come, still not given a time they just turned up and the bloke was so rude to me, I passed the keys over and barely had time to get my stuff out of the car , it was very rushed, after putting it on the van they was the biggest oil patch on my drive, and I’ll just state now it’s had a oil leek since Jan 23 but passed MOT ???
Now I’m getting ignored by the company I’ve been told I would get refunded but not actually had confirmation since cars gone ? The Customer care is via email and that’s if you get any customer care because I didn’t , after telling them I have a car that’s not road worthy I got back one email saying sales team will exchange, no sorry nothing for my inconvenience at all ?
I believe this company prays on desperate people and yes I was desperate for a car , please do not go anywhere near this company they are not legit at all, I have gone down the complaints route also DVSA and ombudsman, I’m going to take it all the way too I have all proof and photos of problems with car also recording of the customer service I received, this whole process has cost a lot of money , time and caused so much inconvenience to me and my family and my son with disabilities. Just imagine I could of been driving under the pretence that the car is in good shape and I’m working order, and imagine if I had an accident due to these faults, I was not save neither was my children! I would also like to add that I have read most reviews and by looks of it I’m not the only one who’s truly been robbed out of money , just to think they wanted me to pay £17000 over 5 years at 287 a month for a broken patched up fake MOT WHICH IS ELEGAL , I’m still waiting on response for my refunds for fees reserve payment and delivery payments too, please stay away I’m really glad I found all these problems before my 14 days were up because otherwise I would of been stuck with a car and many car garage bills 😡🤬

So in May 2022 I collected a Peugeot from here. Took a train for hours and hours, then a taxi to the office and got there and the car had no wheels on it. I waited 2 hours, car was eventually ready. I drove back from Essex to Farnham. The next day I drove the car to work, 2 miles. I got in it halfway through the day, dead car. Managed to jump start it and got home. Called TCLC and got a run around about warranty etc. I said no take it back I'm a single mum with a health issues and my son has severe anxiety, I cant have a dodgy car. No response. I got a local mechanic to get it started and got home. We then drove to our new home a few days later as I had no other way of getting there, and it broke down on the Highway twice! Got it restarted both times and finally made it to ohr new home. The next day it was fine, 2nd day dead again. I called TCLC, the y said find a farsge and get it there and send us a report. I'm new to the area, I know nobody snd nothing. Found a garage eventually, used Google maps to get there and they had it in and out for 3 weeks. Eventually thw garage owner said send it back, it has several severe issues and should not be on rhe road. After weeks of back and forth, trying to sort my new home and work daily at my new job miles away which I now had to pay for bus for as well as paying for this dead car. 1 month later, while we had Covid, the manager finally decided to exchange the car. They delivered a Meriva as I coukd not get their dead car back to them so they delivered a car only because they had to fetch the dead one. Lo and behind, not even 3 months later, on 2 October, the new car breaks down. So again I get told, find a garage and take it there and send a report. The previous garage was the only one I knew and refused to help due to spending 3 weeks trying to fix a TCLC car and not been paid for that time. I got a neighbours friend to fix it who is a mechanic. It was an electrical wiring issue. Yet again, no help from TCLC even though it was inside the 6 months. By now I was in trouble at my new job as I did not have a reliable car to use. In February, the car broke down again, same issue. Called TCLC and got told call the warranty company it's out of the 6 months. The warranty company told me to find a garage and get it there or they can send a recovery truck to take it there. Time to fix it - 27 days. Needless to say I lost my job as I had no vehicle to use! I am a single mum, no other support! And no job now. I then called my neighbours friend who referred me to a mechanic who would fix it the next day. The warranty company would not pay that mechanic. I paid £150 as was now desperate to try and get work somewhere to pay rent, car, food etc. Well it's now May and the car is dead again. I called TCLC, same story, find a garage. Call Warranty company etc etc blah blah nonsense. I have now called the Ombudsman and a Solicitor as I do not seem to have any luck with help from TCLC selling me 2 dodgy cars and being told we'll it its checks. The last issue was part of thst check and could never have gone wrong only 6 months after that part being put in. I have been told today by TCLC should I not pay for the car I will have a bad credit Judgement put against me and the car repossessed. Right now I do not know where to turn and lost my work and almost my home due to this dealership and they care less.

The Company and Victoria in particular have been extremely supportive, helpful, and understanding throughout the entire process from beginning to the completion of my car purchase.

This is a lead that many similar Companies and personnel should follow.
We all deserve some extra assistance from time to time and it should be afforded to everyone.

Kudos to you and Victoria.

Fantastic company from start to finish. Sonny took so much time out to sort me out with finance, and then Jack in sales was equally amazing in helping me find a car. Ultimately I didn't purchase it, but only because a family member lent us the money instead. But, then they were very understanding of the change in circumstances and refunded me immediately. Thanks so much!!