Thecbdcenter Reviews 

214
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Ordered 13th October 2025. Order still not received as of 30th December 2025, although I have chased this several times and been assured this would be sent. I have requested a refund twice, and aga... See more

Rated 1 out of 5 stars

Order placed over 2 weeks ago, no confirmation of posting yet, no reply to emails. Had no problems up until earlier this year when an order took several weeks to arrive. Steve replied eventually sayin... See more

Rated 5 out of 5 stars

Placed abit of an impulse order with them, Which through no fault of their own got lost in the RM network, sometimes parcels fall threw the cracks. Contact made but as the original product was so... See more

Rated 1 out of 5 stars

3 Emails send no response at all . I paid for nothing back . Apparently the company is dissolved so it shows Gov.UK yet they still cash in.

Company details

  1. Cannabis store

Written by the company

The CBD Center is the UK's CBD specialist, from CBD Oils and Crystals to CBD vaping products.


Contact info

2.0

Poor

TrustScore 2 out of 5

214 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.0

All reviews

(214)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

Have been using them since they started…

Have been using them since they started and have been very happy with them they have got a good choice of cbd products at good prices and I will keep on using them 10 out of 10 ☯️👍💯

September 16, 2021
Unprompted review
Thecbdcenter logo

Reply from Thecbdcenter

Thank you so much, we are pleased you are happy with our service and products!

Rated 5 out of 5 stars

Received order no problem.

Received order no problem.
Got instant reply to emails.
Excellent service.
Will use again definitely.

September 9, 2021
Unprompted review
Thecbdcenter logo

Reply from Thecbdcenter

Thank you so much, we are pleased you are happy with our service and products!

Rated 1 out of 5 stars

Absolutely no communication on my…

Absolutely no communication on my order. I have paid. No tracking number and no correspondence to my emails.

August 31, 2021
Unprompted review
Thecbdcenter logo

Reply from Thecbdcenter

Hi,

We have emailed you back a couple of times and re sent your tracking info as on the first email you stated it didn't work and on the second email you stated you never received a tracking number .... so which is??
You also ordered Saturday evening (Saturday 28th August at nearly 6pm at night) We rarely work on a Saturday and if we do, we certainly aren't there till that time, we all have Families. It was also a Bank Holiday weekend, Meaning that No post would of gone out Monday 30th. Your Order was sent out/ Dispatched along with an email (which included tracking) Yesterday (31st August). We picked up your order when we got back in to the office yesterday morning (31st August) and it was Packed up and Dispatched/Posted yesterday afternoon........ And you're giving us a 1 star review ?????

Rated 5 out of 5 stars

10/10

Just had my first order delivered today and got to say really impressed with the product and delivery was quick. Will 100% be ordering again.

August 27, 2021
Unprompted review
Thecbdcenter logo

Reply from Thecbdcenter

Thanks for the Fab Review, Enjoy your Products

Rated 5 out of 5 stars

Brilliant service ,great products…

Brilliant service ,great products ,arrive swiftly,have recommended to friends.Have now recieved my second order and will be continuing to use.many thanks.cOLIN

August 26, 2021
Unprompted review
Thecbdcenter logo

Reply from Thecbdcenter

Hi Colin,
Thanks so much for the Fab Review, We are so glad you are enjoying our Products.

Steve
The CBD Center

Rated 5 out of 5 stars

About to order my second batch

About to order my second batch, first was great, as was the customer service. Not sure what others have experience re lack of communication, but after believing my order was underweight and emailing them accordingly (I was wrong, bought scales which confirmed weight) they responded immediately and kept in contact until I proved myself wrong.

July 30, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service,,my 3rd order…

Excellent service,,my 3rd order already, top quality products, fast reply and dispatch I highly recommend, I wouldn't be put off by some of the other reviews others have left, as I've had a pleasant experience with them and will Continue using them. The price is right and the products are top notch, from a satisfied customer.

July 29, 2021
Unprompted review
Rated 5 out of 5 stars

2nd order

Ordered a oz of lemon haze hash has amazing aroma taste and effects very please with this customer service and quick delivery highly recommend this site

July 13, 2021
Unprompted review
Rated 1 out of 5 stars

Awful

First time I got from from here no issue but now second time I'm not happy at all poor communication they take your money first
If you want a good reputation maybe don't mess customers around

July 7, 2021
Unprompted review
Thecbdcenter logo

Reply from Thecbdcenter

Hi Alex,

As stated on email we dispatched your order just had a technical issue dispatching the orders on our site, we replied to your email within a few hours of it being sent.

Please give us more time to respond as we have done nothing wrong.

Rated 1 out of 5 stars

***AVOID***

***AVOID***

Placed an order which wasn’t delivered, contacted them via email and was promised a “replacement” even though my original order didn’t arrive. This was a lie as nothing sent and the seller stopped communicating. Now out of pocket. Very unprofessional!!

June 25, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing shop!!!!!

First time customer and it won't be my last. Ordered Sunday and received today and this is only due to bank holiday. The service is brilliant and they respond quite quickly to email bearing in mind they must get 100's a day and if you follow them on Instagram you can message them on there for a quicker response. The products are fantastic. Love both the banana and the lemon haze hash. Smooth and definitely helping with things at the moment. Keep up the fantastic work guys. I'm already looking at my next order.

June 4, 2021
Unprompted review
Rated 1 out of 5 stars

Still nothing..

SONIC HEDGEHOG... hey they got back to us on tuesday and they still haven't dispatched it and we haven't received any confirmation that they have sent anything. They told us they sent us a email saying that one of the products was sold out however we didn't receive any email. I would happily correct the review but they haven't done anything to change our thoughts. We are over 100 quid down and it's been over a week with poor communication.

May 27, 2021
Unprompted review
Thecbdcenter logo

Reply from Thecbdcenter

Hi Thomas,

If you could please contact us with your order details we will get this sorted but I cant find any orders in your name?

Please email us: info@thecbdcenter.co.uk

Rated 5 out of 5 stars

I ordered half oz of the cbd flower…

I ordered half oz of the cbd flower trimmings as I was struggling for cash that week n the trimmings are very very reasonably priced for saying the majority of what you get are actually just small buds. I did run into a problem at 1st as Royal Mail lost my order and I mistakenly blamed the cbd centre due to Royal mail giving me inaccurate information and I did cop some flak from the regulars over my review probably well deserved and I have since sincerely apologised, but with the dust having settled I'd like to say that the cbd centre gave great Communication and as soon as it was apparent that my order was lost, they sent out a replacement very fast and at no extra cost which arrived the next day due to an immediate trip to the Post office by Steve, and when it arrived it was a half oz and then some on top. The quality of the flower was great, really enjoyable and unbeatable price and I'd highly recommend this company to anyone whether you have a little or a lot to spend. Also v impressive is the 'ounce of the week' feature meaning that every now and then you can get 28g for less than the usual price of a half oz. Really good variety of products and look forward to being able to go shopping there again. Top notch company and customer service.
THOMAS GUNNING.... honestly dude you've not been ripped off, i wrote a review almost identical to yours n then felt awful when these guys replaced my order from their own pockets really fast. I was worried originally as there are some dodgy online people but these guys are not one of them, I'd place a fair bet your order will be with you in the next day or two, n if not, these guys have got your back. They went above and beyond to sort my order and it wasn't even their issue, just Royal mail being swamped.

May 25, 2021
Unprompted review

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