I’ve used The Champagne company a few times now for presents and they haven’t disappointed. Nice selection of Champagnes and chocolate gifts . Options for gift wrap / bags and written gift card are... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Was looking for a specific wine that I’d enjoyed previously and found it on The Champagne Company website at a reasonable price. Not heard of the company before but the ordering process was straightfo... See more
Company replied
Superb service by the professional (Ms Jessica) who attended to my call. I placed an order for a particular wine that I wanted to gift a friend back home and I needed the wine delivered to my hotel a... See more
Company replied
I had not ordered from The Champagne Company before so I telephoned to confirm a few details. The lady I spoke with was extremely helpful and ensured that my gift included a message. Although the par... See more
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Company details
- Beverage Distributor
- Alcoholic Beverage Wholesaler
- Chocolate Shop
- Glassware Store
- Liquor Store
- Wine Store
About The Champagne Company
Written by the company
The Champagne Company and the website thechampagnecompany.com began trading under new ownership from 25th May 2024.
Responses to Trustpilot reviews and communications are now from and represent the new company Cador Limited owned by the Vin-X Limited family.
Responses to Trustpilot reviews and communications are now from and represent the new company Cador Limited owned by the Vin-X Limited family.
The Champagne Company
Written by the company
- New Ownership - 25th May 2025
- The Champagne Company and the website thechampagnecompany.com began trading under new ownership in May 2024 acquired and owned by the Vin-X Limited family.
- Corporate Gift Service
- We provide an exceptional Corporate Gift Service for companies sending out gifts to Multiple Destinations at Christmas or on a monthly account basis.
- Free Gift Message
- We print your personal message on a gift card and enclose it with your gift.
- Luxury Gift Boxes
- We provide luxury gift boxes and hampers to wrap your selection of bubbles with chocolates and champagne flutes providing an extra layer of luxury for your gifts.
- Free Delivery Over £250
- We offer FREE delivery on all GB ex Highlands and Islands orders over £250. Order before 4pm for Next Day Delivery (Next Business Day)
Delivery Text Notifications
1 Hour Delivery Window
Keep informed of your delivery arrival with email or text notifications from our Courier with a 1 Hour Delivery window.
Contact info
4.4
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with my collector bottle
Very happy with my collector bottle. Well packaged and delivered fast.
October 6, 2025
Reply from The Champagne Company
Dear Philippe,
Thank you for taking the time to leave us a 5 star review.
We are so pleased to hear you have been impressed by the service we provided.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
Completely baffled & disappointed
I very rarely leave reviews, let alone bad ones and so this is an odd one for me. I will never shop from TCC again.
Unfortunately I have been completely appalled by the service, causing me to miss my best friend's wedding gift date before they move abroad. I have been waiting for 1 wine cooler for 3 months. I have been contacting the customer service team continuously who have been helpful but unable to give me a reason accept for 'stockroom issues' (for 3 months...?!). The ever changing window for when I may hear about when it will be dispatched just continues with no real reason giving and false hope.
I have been offered a refund, but I had hoped that it would be fixed given the prestigious nature of the company and having gone through all this.
Completely baffled and disappointed, I purchased from TCC as its a reputable company for premium items, clearly I was wrong.
March 27, 2026
Unprompted review
Reply from The Champagne Company
Dear Tim,
Thank you for the time taken to leave us a 5-star review.
We are so pleased that you were happy with the service we provided.
It is much appreciated, and we will feedback your review to the team.
Thank you for shopping with us.
Best regards,
The Champagne Company.
Reply from The Champagne Company
Dear James,
Thank you for taking the time to leave us a 5 star review.
We are so pleased to hear you have been impressed by our pricing and the service we provided.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
There was quite an issue with my order
There was quite an issue with my order, they had my champagne out of stock and I couldn’t receive it for over one month!
However, the manager was always in contact and very apologetic, and eventually, after one month, they sent me an alternative (which was good!) nonetheless, I will be conscious about order from them again, as proved to not be very reliable.
March 5, 2026
Reply from The Champagne Company
Dear Tanja,
Thank you for taking the time to leave us a review.
We are sorry to learn that your order was affected by an internal delay, but are pleased to learn that you were happy with the service we provided, and that our team were able to find a suitable alternative bottle for you.
Thank you for shopping with us.
Best regards,
The Champagne Company
Wine order
Ordering goods was very simple and they were delivered quickly within the stated delivery period.
Goods received were as ordered and very well packed.
March 26, 2026
Reply from The Champagne Company
Dear R Tubb,
Thank you for taking the time to leave us a 5 star review.
We are pleased to learn that you were happy with the service we provided.
Thank you for shopping with us.
Best regards,
The Champagne Company
Effecient and great products.
March 9, 2026
Reply from The Champagne Company
Dear Angela,
Thank you for taking the time to leave us a 5 star review.
We are so pleased to hear you have been impressed by the selection available on our website and the service we provided.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
Order completed and delivered without…
Order completed and delivered without any problems. Totally satisfactory.
March 26, 2026
Reply from The Champagne Company
Dear David,
Thank you for taking the time to leave us a 5 star review.
We are so pleased to hear you have been impressed by the service we provided.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
Great selection and easy to order
Great selection and easy to order. Excellent customer service should you need it!
March 25, 2026
Reply from The Champagne Company
Dear Laura,
We are so pleased to hear you are happy with our service and a member of our Customer Service team did such a good job for you.
Thank you for the time taken to leave us a 5-star review. It is much appreciated and we will feedback your review to the customer services today.
We look forward to being of service again in future.
Best regards,
The Champagne Company
Fast on line easy ordering and fast…
Fast on line easy ordering and fast delivery! Great bottle of wine. What more could you ask for? !
March 24, 2026
Reply from The Champagne Company
Dear Lisa,
Thank you for taking the time to leave us a 5 star review.
We're so pleased to learn that you were happy with the service we provided.
We look forward to being of service in the future.
Best regards,
The Champagne Company
Great customer service and delivery
Great customer service and delivery.
I will definitely use the Champagne Company again in the future.
March 23, 2026
Reply from The Champagne Company
Dear Monique,
Thank you for taking the time to leave us a 5 star review.
We are so pleased to hear you have been impressed by the service we provided.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
A Customer First Company
Excellent customer service. One item in my order was not available. But I received a lovely mail from Ellen, who apologised for the shortcoming and offered support in terms of a refund or alternative product selection. But her mail was written with impeccable care and support. Unfortunately, traits that can be quite rare nowadays, especially when shopping on line. So, The Champagne Company have certainly gotten the customer facing aspect of their operation spot on. For that reason alone, I would definitely use their services again. Aside from that, their product line and competitive prices are fantastic. Prompt delivery and robust packaging was the icing on the cake. Top marks from me.
March 19, 2026
Reply from The Champagne Company
Dear Andy,
Thank you for taking the time to leave us such a wonderful review.
We are so pleased to hear you are happy with our service and a member of our Customer Service team did such a good job for you.
Your review is much appreciated and we will feedback your review to the customer services team today.
We look forward to being of service again in future.
Best regards,
The Champagne Company
Ordered for my friends daughter's…
Ordered for my friends daughter's wedding. Perfect gift - beautifuly boxed and dispached quickly. Highly reccomend.
March 18, 2026
Reply from The Champagne Company
Dear Helen,
Thank you for the time taken to write such a great 5-star review.
We are so pleased that you were happy with the service we provided.
It is much appreciated, and we will feedback your review to the team.
Thank you for shopping with us.
Best regards,
The Champagne Company
Safe delivery
The product hit the spot price-wise. I was also kept informed about my order's status, and it was delivered safely.
March 16, 2026
Reply from The Champagne Company
Dear David,
Thank you for taking the time to leave us a 5 star review.
We are so pleased to hear you have been impressed by our pricing and the service we provided.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
Took over 2 weeks to complete an order
Took over 2 weeks to complete an order. Had good initial comms explaining the delay. However confirmed a date I needed the delivery by and was assured it would be there on time or I would be informed in time for me to sort alternatives. Wasn't contacted so I assumed it was being delivered as promised only to be empty handed at the aforementioned event. Nice enough on email (hence two not one star) and responsive but probably wouldn't use again as not reliable enough compared to other services I've used.
March 22, 2026
Unprompted review
Reply from The Champagne Company
Dear Thomas,
Thank you for your feedback that you were disappointed with the service we have provided.
We've looked into this, and can see that the customer service team notified you of the initial delay and can see you were not sent any further updates after this.
We missed this, and apologise sincerely for falling short of your and our expectations and understand the disappointment and inconvenience this may have caused you.
While we realise this does not change what has happened, by way of an apology we would like to send you a little something and once again apologise for not providing a further update on the delay to your order.
Best regards,
The Champagne Company
Still haven’t received my order
Still haven’t received my order
They say it’s (physically) lost in their distribution system and will be sent once back in stock
Their emails do nothing to clarify the situation
Then they say we hope you enjoyed your shopping experience and will you rate us on Trustpilot?
Obviously I’m not happy
March 13, 2026
Reply from The Champagne Company
Dear Peter,
We're sorry to learn that you have been disappointed with the service we have provided.
We have taken a look into this, and can see that the bottles on your order have sadly been delayed in their arrival to our dispatch depot, from within our wider stock network.
We can confirm that your order has not been lost, nor have you been advised of this.
Our stock management team are working to resolve the internal delay and we are working to get your order with you as soon as possible.
We sincerely apologise for any inconvenience or disappointment this may have caused you, and can appreciate that this delay may not be suitable for you.
Please reach out to our customer services team if you would like them to explore alternative options for you, or if a refund would be preferable.
Best regards,
The Champagne Company
Reply from The Champagne Company
Dear J Bell,
Thank you for taking the time to leave us a 5 star review.
We're pleased to learn that you found our website easy to use, and were happy with the service we provided.
Many thanks for shopping with us, we look forward to being of service in the future.
Best regards,
The Champagne Company
Reply from The Champagne Company
Dear Rosebud,
Thank you for the time taken to leave us a great 5-star review.
It is much appreciated, and we will feedback your review to the team.
Thank you for shopping with us and we look forward to serving you again soon.
Best regards,
The Champagne Company
Champagne for wedding tasting
I was visiting the UK while planning my daughter‘s wedding. I wanted to try a few different champagnes to decide what we were going to offer. The order process was very simple. We selected a pick up at a local London pharmacy. Everything went extremely smoothly. We were very happy.
March 2, 2026
Reply from The Champagne Company
Good afternoon,
Thank you for taking the time to leave us a 5 star review, we are so pleased to learn that you found the order process very easy, and that everything went smoothly for you.
We hope the tasting went well, and look forward to being of service in the future!
Best regards,
The Champagne Company
Terrific service and product -shame…
Terrific service and product -shame about the delivery cost which will make me think twice before ordering again!
March 2, 2026
Reply from The Champagne Company
Dear Andy,
Thank you for taking the time to leave us a review.
We are pleased to learn that you were pleased with the service we provided.
We keep our delivery costs as low as possible, and do offer a variety of different priced options.
On our website, we have introduced the option of collection orders; which means orders are delivered to a local pick-up location. This is a lower cost option compared to delivery directly to a home or work address.
For more information on this, please visit the Delivery Information page on our website.
Best regards,
The Champagne Company
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