Magnum of LP CHAMPAGNE Arrived when it said it would, and well packaged... ordered a large bag also...note however this is a lqrge horizontal style...not a larger version of the typical vertical bott... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve used The Champagne company a few times now for presents and they haven’t disappointed. Nice selection of Champagnes and chocolate gifts . Options for gift wrap / bags and written gift card are... See more
Company replied
Superb service by the professional (Ms Jessica) who attended to my call. I placed an order for a particular wine that I wanted to gift a friend back home and I needed the wine delivered to my hotel a... See more
Company replied
Was looking for a specific wine that I’d enjoyed previously and found it on The Champagne Company website at a reasonable price. Not heard of the company before but the ordering process was straightfo... See more
Company replied
Company details
- Beverage Distributor
- Alcoholic Beverage Wholesaler
- Chocolate Shop
- Glassware Store
- Liquor Store
- Wine Store
About The Champagne Company
Written by the company
The Champagne Company and the website thechampagnecompany.com began trading under new ownership from 25th May 2024.
Responses to Trustpilot reviews and communications are now from and represent the new company Cador Limited owned by the Vin-X Limited family.
Responses to Trustpilot reviews and communications are now from and represent the new company Cador Limited owned by the Vin-X Limited family.
The Champagne Company
Written by the company
- New Ownership - 25th May 2025
- The Champagne Company and the website thechampagnecompany.com began trading under new ownership in May 2024 acquired and owned by the Vin-X Limited family.
- Corporate Gift Service
- We provide an exceptional Corporate Gift Service for companies sending out gifts to Multiple Destinations at Christmas or on a monthly account basis.
- Free Gift Message
- We print your personal message on a gift card and enclose it with your gift.
- Luxury Gift Boxes
- We provide luxury gift boxes and hampers to wrap your selection of bubbles with chocolates and champagne flutes providing an extra layer of luxury for your gifts.
- Free Delivery Over £250
- We offer FREE delivery on all GB ex Highlands and Islands orders over £250. Order before 4pm for Next Day Delivery (Next Business Day)
Delivery Text Notifications
1 Hour Delivery Window
Keep informed of your delivery arrival with email or text notifications from our Courier with a 1 Hour Delivery window.
Contact info
4.4
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Champagne Company
Dear Jeffrey,
Many thanks for your 5 Star review and thank you for shopping with us, you have great taste!
Best regards,
The Champagne Company
Great Company and website
Great website, very informative, lovely selection and prices good too. Delivery and packing exceptional. Highly recommended!
January 26, 2026
Reply from The Champagne Company
Dear Colin,
Thank you for your 5 star review and feedback about the website, and comments about our pricing and packaging too. We will feedback your kind review to our warehouse packing team, they do take pride in making sure the packing of your precious cargo is as carefully packed and well presented as possible!
Best regards,
The Champagne Company
Excellent service combined with superb…
Excellent service combined with superb wine.I thoroughly recommend this company.
January 19, 2026
Reply from The Champagne Company
Dear Jeremy,
Thank you for the time taken to write such a great 5-star review, we are so pleased to learn that you were impressed by the service we provided.
It is much appreciated, and we will feedback your review to the team.
Thank you for shopping with us and we look forward to serving you again soon.
Best regards,
The Champagne Company
Reply from The Champagne Company
Dear Tracey,
Thank you for taking the time to leave us a 5 star review.
We are so pleased to hear you were happy with the service we provided.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
Reply from The Champagne Company
Dear David,
Thank you for taking the time to leave us a 5 star review.
We are so pleased to hear you're happy with the service we provided, and the service provided by our couriers.
We look forward to being of service again in the future.
Best Regards,
The Champagne Company
Great experience easy to order fast…
Great experience easy to order fast delivery great product
January 14, 2026
Reply from The Champagne Company
Good afternoon,
Thank you for the time taken to leave us a 5-star review.
It is much appreciated, and we will feedback your review to the team.
Thank you for shopping with us and we look forward to serving you again soon.
Best regards,
The Champagne Company.
Reliable service, great support
Reliable service, backed up with cheerful, helpful support. Will certainly be back!
January 21, 2026
Reply from The Champagne Company
Dear PXD,
We are so pleased to hear you are happy with our service and a member of our Customer Service team did such a good job for you.
Thank you for the time taken to write such a great 5-star review. It is much appreciated and we will feedback your review to the customer services today.
We look forward to being of service again in future.
Best regards,
The Champagne Company
Reply from The Champagne Company
Dear Tamiko,
Thank you for the time taken to leave us a 5-star review.
It is much appreciated, and we will feedback your review to the team.
Thank you for shopping with us and we look forward to serving you again soon.
Best regards,
The Champagne Company.
Impressive first order from this company
Was looking for a specific wine that I’d enjoyed previously and found it on The Champagne Company website at a reasonable price. Not heard of the company before but the ordering process was straightforward and the case of wine was delivered safe and sound only a few days later. If only everything in life was that simple!
January 8, 2026
Reply from The Champagne Company
Dear Stewart,
Thank you for taking the time to leave us such a great 5-star review.
We are so happy to see your first experience ordering from us was a success we look forward to you shopping with us again soon!
Best Regards,
The Champagne Company
The order was received and dealt with
The order was received and dealt with , with great efficiency
January 5, 2026
Reply from The Champagne Company
Dear Robert,
Thank you for taking the time to leave us a 5-star review. We are so pleased that you were happy with our service.
It is much appreciated, and we will feedback your review to the team.
Thank you for shopping with us.
Best regards,
The Champagne Company.
Champagne Purchase
Purchased 2 bottles of Champagne.Order arrived promptly & very well packaged.
First class communication as always.wouldn’t hesitate to use again.
January 5, 2026
Reply from The Champagne Company
Dear Beverley,
Thank you for the time taken to write such a great 5-star review.
It is much appreciated, and we will feedback your review to the team.
Thank you for shopping with us and we look forward to serving you again soon.
Best regards,
The Champagne Company.
Had the exact champagne I wanted
Had the exact champagne I wanted, fantastic next day delivery.
Cannot fault it, will absolutely be using again :).
December 30, 2025
Reply from The Champagne Company
Dear Rick,
Thank you for the time taken to write such a great 5-star review. It is much appreciated and we will feedback your review to the team. Thank you for shopping with us and we look forward to serving you again soon.
Best regards,
The Champagne Company.
Couldn’t be more helpful
Couldn’t be more helpful. Excellent service and delivery next day on 31st December!
December 30, 2025
Reply from The Champagne Company
Dear John,
We are so pleased to hear you are happy with our service and a member of our Customer Service team did a good job for you.
Thank you for the time taken to write such a great 5-star review. It is much appreciated and we will feedback your review to the customer services today.
We look forward to being of service again in future.
Best regards,
The Champagne Company
Reply from The Champagne Company
Dear HC,
Thank you for the time taken to leave us a 5-star review.
It is much appreciated, and we will feedback your review to the team.
Thank you for shopping with us and we look forward to serving you again soon.
Best regards,
The Champagne Company.
Excellent experience
The order process was simple, delivery was fast and the bottle arrived well packaged and therefore undamaged. The product itself was as advertised and the colours of the bottle cover were as beautiful as shown in the advert. I got this as a gift for a friend and I have no doubt she will love it.
December 30, 2025
Reply from The Champagne Company
Dear Claire,
Thank you for the time taken to write such a great 5-star review. We are so pleased that you enjoyed the service we provide.
It is much appreciated, and we will feedback your review to the team.
Thank you for shopping with us.
Best regards,
The Champagne Company.
Reply from The Champagne Company
Dear Paul,
Thank you for the time taken to leave us a 5-star review.
It is much appreciated, and we will feedback your review to the team.
Thank you for shopping with us and we look forward to serving you again soon.
Best regards,
The Champagne Company.
Wonderful experience
Wonderful experience. Will use again. Lovely service and delivered on time.
December 29, 2025
Reply from The Champagne Company
Dear Lea,
Thank you for the great review, we are so pleased to hear you're happy with the service provided.
We look forward to being of assistance again in the future.
Best Regards,
The Champagne Company
Reply from The Champagne Company
Dear Ara,
Thank you for taking the time to leave us a 5 star review.
We are so pleased to hear you have been impressed by the service we provided.
We look forward to being of service again in future.
Best Regards,
The Champagne Company
Purchase elsewhere
Ordered luxury gift boxes which arrived in an unsuitable and non presentable flimsy box. There was also not enough padding in the boxes so all the items were jumbled up. Not luxury for giving as gifts unless you re wrap the box and add your own padding. Spoke to customer service who were not helpful and unbothered. Disappointing company
December 20, 2025
Unprompted review
Reply from The Champagne Company
Dear Megan,
We are sorry to hear your feedback that the gift boxes did not arrive in the condition as expected; we have looked into this with our Customer Services team.
With any damage we require photos of this so we can then arrange a replacement, however as you were not able to provide any images of damage and as there was no visible damage to the outer transit boxes in the delivery images provided by DPD we were not able to provide replacements. We trust you understand why this is necessary.
The Customer Services Team have offered free delivery on your next order as a gesture of goodwill, and in addition should you require additional gift boxes we are happy to provide these for you at a reduced cost.
Please reach out to the Customer Services Team if you would like to make use of either of these options.
Best regards,
The Champagne Company
Abysmal service
Abysmal service. I paid a premium for next day delivery but never received my item, I was then told that I wouldn’t receive a refund for this as they had dispatched it the next day . Avoid this company at all costs.
December 18, 2025
Unprompted review
Reply from The Champagne Company
Dear Stuart,
We have looked into this for you and can see that your order was placed after our 4pm cut off for Next Day Delivery, and as such your order was processed for delivery the following working day.
We can also see that you are in communication with our Customer Service team, and that a refund for your order has been processed as requested.
Our customer services team are always happy to assist you with anything else you may need.
Best regards,
The Champagne Company
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