The Chesterfield Company Reviews 

860
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the furniture, showcasing the remarkable comfort and beautiful craftsmanship of the handcrafted sofas. Many buyers also appreciate the incredibly helpful staff at the showroom and the professional delivery teams who handle the setup carefully and communicate clearly throughout the entire journey. Some reviewers were not happy with occasional delivery delays, minor damages during transport, or longer waiting times than initially expected. A few consumers additionally noted isolated concerns regarding the thickness of the leather, lack of seating firmness, and unexpected wear after extended use.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting that the sofas and chairs are extremely well... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the furniture is well-made... See more

Delivery service

Users describe positive interactions with delivery service, highlighting professional and helpful teams.... See more

Service

Consumers find service to be exceptionally positive, praising brilliant assistance from the beginning to the... See more

Staff

Customers report overwhelmingly positive experiences with staff, praising their helpfulness, knowledge, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely over the moon with the all round service. The chesterfield suite is top quality even better than what we were expecting. It arrived early so we got it in time for Christmas which is great.... See more

Company replied

Rated 5 out of 5 stars

The most stunning sofa I have ever laid eyes on. Masterfully made with quality materials that I know will last a lifetime. Worth every penny. Thank you so much The Chesterfield Company, the sofa excee... See more

Company replied

Rated 5 out of 5 stars

I started on the website and ordered swatches and received a comprehensive brochure. However more swatches were needed as a printed colour palette is not as good as the real thing, these arrived prom... See more

Company replied

Rated 5 out of 5 stars

The first exposure that was helpful and timely , having reviewed the website I asked for the samples. This helped choose the colour, building the sofa on the website was simple and straightforward. O... See more

Company replied


Company details

  1. Living Room Furniture Store
  2. Furniture Maker
  3. Furniture Store
  4. Home Improvement Store
  5. Sofa Store
  6. Upholstery Shop

About The Chesterfield Company

Information provided by various external sources

The Chesterfield Company is a UK manufacturer of quality real leather chesterfield sofas and wing chairs. All furniture is hand made to order in our Manchester workshop and delivery lead times are between 4 and 8 weeks from order.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

860 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(860)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and lovely products

When making such a crucial purchase, it was very important that we could consider a number of samples to ensure we made exactly the right choice. The speed and helpfulness of this company made that process most enjoyable and ultimately successful.

March 16, 2024
Unprompted review
The Chesterfield Company logo

Reply from The Chesterfield Company

Hi Sally, thanks for your review it is greatly appreciated.

Rated 5 out of 5 stars

Our new fabric-covered Chesterfield is…

Our new fabric-covered Chesterfield is the centre-piece of our ancient home. We have only had it for seven weeks but a number of visitors, invited to sit, have commented on how comfortable and well-built it is. This was a wise choice.
Mr. and Mrs. A, Sandwich, Kent

Sent from my iPad

April 3, 2024
Unprompted review
The Chesterfield Company logo

Reply from The Chesterfield Company

Hi Peter, thanks a lot for your feedback.

Rated 5 out of 5 stars

Quality

Very quick reply to my enquiry and lovely brochure and samples. Thank you

March 20, 2024
Unprompted review
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Reply from The Chesterfield Company

Hi Andrew, thanks for your feedback.

Rated 5 out of 5 stars

Got this chair a year ago at the time…

Got this chair a year ago at the time had a wee pain in my lower back after a few weeks pain gone
Absolutley solid chair beautifully constructed superb craftmanship
And well finished
One very happy customer

March 27, 2024
Unprompted review
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Reply from The Chesterfield Company

Hi Julie, thanks a lot for your review.

Rated 5 out of 5 stars

SUPER FAST DELIVERY AND QUALITY…

SUPER FAST DELIVERY AND QUALITY SAMPLES.
My wife and I both ordered samples and were realy happy with them.
My next sofa i purchace will be from Chesterfied Company 100%

March 18, 2024
Unprompted review
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Reply from The Chesterfield Company

Hi there, thanks a lot for your feedback.

Rated 5 out of 5 stars

Rapid response to query.

We ordered the sample pack on the Friday evening and it arrived by lunchtime on the Saturday, including leather samples and a brochure in a smart, self-contained pack. A very professional service.

March 8, 2024
Unprompted review
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Reply from The Chesterfield Company

Hi Janice, thank you for your review.

Rated 5 out of 5 stars

Quick service

Quick service. Sample good and helpful.

March 23, 2024
Unprompted review
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Reply from The Chesterfield Company

Hi there, thanks for your feedback.

Rated 4 out of 5 stars

The Chesterfield Company was very…helpful and prompt in their service.

The Chesterfield Company was very prompt in its response.
They were also prompt in sending a detailed brochure and some useful ‘Swatches’!
As a result I am now more likely to visit their showroom to examine their products more closely and to hopefully make a purchase as I am moving house soon and require a large sofa bed.

March 1, 2024
Unprompted review
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Reply from The Chesterfield Company

Hi Barry, thank you for your feedback.

Rated 3 out of 5 stars

It was very easy to make my order

It was very easy to make my order, sadly however, I was expecting to take delivery of my order by late feb, we are now into march and still no word from the delivery dept as to when I can arrange a delivery time. They could do better to keep customer informed of status of orders.

March 6, 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous samples delivered quickly

Fabulous samples delivered quickly, and we've ordered our sofa and chair. Samples meant we could look at the colour in situ. Looking forward to our new furniture!

March 6, 2024
Unprompted review
The Chesterfield Company logo

Reply from The Chesterfield Company

Hi Victoria, we appreciate your feedback.

Rated 5 out of 5 stars

I am ideally looking for a high quality sofa build

I am ideally looking for a high quality chesterfield sofa suite custom, 1 times 3 seater, 1 queen Ann reading chair, Two club arm chairs, all matching, with button downed seating cushions to allow circulation of air around the backside..I am going to contact Chesterfield sofas sales to get a quote.

March 6, 2024
Unprompted review
The Chesterfield Company logo

Reply from The Chesterfield Company

Hi Steven, thank you for your feedback.

Rated 5 out of 5 stars

I have requested leather samples to…

I have requested leather samples to decide on ordering two armchairs. The leather and the colours are lovely. I have found difficult to order these armchairs without sitting on it, hence my reluctance to place a order. Also, I am interested only in armchairs with seat made with springs and foam, no detachable cushion; these seem to feel hard when you sit on it. Chesterfield has had few designs I like. I am thinking to tarvel to Manchester to see them.

February 15, 2024
Unprompted review
The Chesterfield Company logo

Reply from The Chesterfield Company

Thank you for your feedback.

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