Absolutely over the moon with the all round service. The chesterfield suite is top quality even better than what we were expecting. It arrived early so we got it in time for Christmas which is great.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The most stunning sofa I have ever laid eyes on. Masterfully made with quality materials that I know will last a lifetime. Worth every penny. Thank you so much The Chesterfield Company, the sofa excee... See more
Company replied
I started on the website and ordered swatches and received a comprehensive brochure. However more swatches were needed as a printed colour palette is not as good as the real thing, these arrived prom... See more
Company replied
The first exposure that was helpful and timely , having reviewed the website I asked for the samples. This helped choose the colour, building the sofa on the website was simple and straightforward. O... See more
Company replied
Company details
- Living Room Furniture Store
- Furniture Maker
- Furniture Store
- Home Improvement Store
- Sofa Store
- Upholstery Shop
About The Chesterfield Company
Information provided by various external sources
The Chesterfield Company is a UK manufacturer of quality real leather chesterfield sofas and wing chairs. All furniture is hand made to order in our Manchester workshop and delivery lead times are between 4 and 8 weeks from order.
Contact info
Ford Lane, Newbury House, M6 6PD, Manchester
- 0161 737 1600
- contact@thechesterfieldcompany.com
- www.thechesterfieldcompany.com
4.7
Excellent
860 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We have been wanting a chesterfield for…
We have been wanting a chesterfield for ages and finally made the decision to get 2 2 seaters. They are amazing and the delivery men made it look so easy and even uncovered it and put the legs on thanks all
May 31, 2024
Unprompted review
Reply from The Chesterfield Company
Thank you for your wonderful review, Pam! We're delighted to hear that you're thrilled with your two Chesterfield sofas. It's great to know our delivery team made the setup process seamless for you. If you need any further assistance, please don't hesitate to reach out. Enjoy your new sofas!
Never received samples.
May 30, 2024
Unprompted review
Reply from The Chesterfield Company
Hi David, we apologise for the inconvenience. As an international customer, please note that our website states, "International swatch requests are sent with a £5 surcharge. Please contact our sales team on 0161 737 1600 to make payment; if payment is not processed, your international samples will not be sent." This is why your samples were not sent. If you still wish to receive them, please get in touch with us to arrange payment and we will get this shipped to USA for you. Thank you for your understanding.
Quick arrival of samples
Quick arrival of samples, good size samples, lovely booklet to accompany, great quality samles.
May 22, 2024
Unprompted review
Reply from The Chesterfield Company
Thank you for your wonderful review, Maryke! We're delighted to hear that you received your samples quickly and found them to be a good size and great quality. We're also pleased that you enjoyed the accompanying booklet. If you need any further assistance, please don't hesitate to reach out.
Leather Samples
We are still uncertain of our colour choice, could we request further samples before we make a choice?
May 30, 2024
Unprompted review
Reply from The Chesterfield Company
Thank you for your review, Davi! Of course, you can request further samples to help with your decision. Please feel free to reach out to us, and we'll be happy to send you additional options.
Efficient service
Efficient service, received our samples within 4 days of ordering. Decent sized samples.
May 23, 2024
Unprompted review
Reply from The Chesterfield Company
Thank you for your great review, Bryonie! We're delighted to hear that you found our service efficient and received your samples promptly.
Quick delivery on requesting sample and…
Quick delivery on requesting sample and catalog.
May 23, 2024
Unprompted review
Reply from The Chesterfield Company
Thank you for your review, Sophia! We're pleased to hear that you received your sample and catalogue quickly. If you need any further assistance or have any questions, please don't hesitate to reach out.
Ordering Leather Samples: I needed to get an idea of leather…
I needed to get an idea of leather colour and quality, the samples were easy to order and arrived really quickly. I found this service very helpful and it will save time when I visit the showroom. I would recommend using this service, it allows you to sit at home and decide at leisure what you want.
May 21, 2024
Unprompted review
Reply from The Chesterfield Company
Thank you for your excellent review, Nasser! We're glad to hear that ordering leather samples was easy and that they arrived quickly. It's great to know you found the service helpful and that it will save you time when you visit the showroom.
Easy to use website
Easy to use website, with lots of choice, both in styles of furniture and materials. Ordering samples was a breeze, and they came quickly. Impressed so far!
May 25, 2024
Unprompted review
Reply from The Chesterfield Company
Thank you for your wonderful review, Neil! We're delighted to hear that you found our website easy to use and appreciated the wide range of furniture styles and materials. We're glad the sample ordering process was smooth and that they arrived quickly. We're thrilled to have impressed you so far. If you have any further questions or need assistance, please don't hesitate to reach out.
Easy ordering process.
After a lot of online research, we found the tub chair we wanted for our family room. We ordered the leather swatch samples and they arrived quickly. Customer services (via email) answered a query we had within 24 hours. We have ordered the chair and can’t wait for it to arrive.
May 20, 2024
Unprompted review
Reply from The Chesterfield Company
Thank you for your fantastic review, Rena! We're pleased to hear that you had an easy ordering process and found the perfect tub chair for your family room. It's great to know that the leather swatch samples arrived quickly and that our customer service team was able to promptly address your query. We're excited for you to receive your chair and hope it meets all your expectations.
Recieved sample only duidnt get a price…
Recieved sample only duidnt get a price for the different type of wing chairs
May 4, 2024
Unprompted review
Reply from The Chesterfield Company
Thanks, Matteo, for your 5-star rating! We're glad you received the sample. For pricing on different types of wing chairs, please look on our website or contact us directly, and we'll assist you promptly.
I don¨t have received the samples.
I don¨t have received the samples.
I'm looking for benchmarks to understand the best internal construction of a chesterfield chair:
Wood, upholstery, springs, i.e. what is essential for a sitting experience for a long reading session for example.
It's difficult to get this information.
In principle, I'm in favour of traditional materials.
May 10, 2024
Unprompted review
Reply from The Chesterfield Company
Hi, we're sorry to hear the samples didn't arrive. If you could email us at CONTACT@THECHESTERFIELDCOMPANY.COM we'll get another pack send out to you. We use hard wood beech for our frames screwed and glued for stability with serpentine springs, foam and the highest quality leathers to finish your chair.
Great customer service!
Great customer service! Samples received quickly and my enquiry emails were responded to in a timely manner. Staff were very friendly and helpful via the phone too. Sofa now ordered and cannot wait for it to be delivered!
May 10, 2024
Unprompted review
Reply from The Chesterfield Company
Thank you for the wonderful review, Wendy! We're thrilled to hear that you experienced great customer service with us. It's fantastic that your samples arrived quickly and that we were prompt in responding to your enquiry emails. We're glad to hear that our staff were friendly and helpful over the phone as well. We're excited about your sofa order and can't wait to deliver it to you! If you have any further questions or need assistance, please feel free to reach out to us.
Really great service
Really great service, good quality and fast delivery! Recommend them.
May 3, 2024
Unprompted review
Reply from The Chesterfield Company
Thank you for your fantastic review. We're delighted to hear that you had a positive experience with our service, found our products to be of good quality, and appreciated our fast delivery. Your recommendation means a lot to us!
Fantastic service up till now
Fantastic service up till now, thanks guys.
April 26, 2024
Unprompted review
Reply from The Chesterfield Company
Thank you for your positive feedback, Kevin! We're delighted to hear that you've been pleased with our service so far.
Very speedy delivery of both the…
Very speedy delivery of both the brochures and the leather samples will definitely be ordering from them soon
April 18, 2024
Unprompted review
Reply from The Chesterfield Company
Hi Michael, we appreciate your feedback.
I have not received the brochure and…
I have not received the brochure and samples
April 5, 2024
Unprompted review
Reply from The Chesterfield Company
Apologies for the inconvenience. We'll look into the issue and make sure your brochure and samples are sent out promptly. If you need further assistance, feel free to contact us.
A great service
April 11, 2024
Unprompted review
Reply from The Chesterfield Company
Hi Mark, thanks for the review.
Great quality
Great product. The leather quality is excellent, and the colour was as per sample. Worth waiting for.
March 20, 2024
Unprompted review
Reply from The Chesterfield Company
Thank you for your feedback.
Great communication
Great communication and help when sending us additional images. It sounds like we are one of the few to order a leather bed so we can't wait to see what it's like!
Really impressed with communication.
April 8, 2024
Unprompted review
Reply from The Chesterfield Company
Hi Hollie, thanks a lot for your feedback.
I ordered samples
I ordered samples, I got them, I ordered wing chair. I am now waiting delivery
March 20, 2024
Unprompted review
Reply from The Chesterfield Company
Hi Robert, thanks for your feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.