The chocolate they make is amazing and scruptions and all good things. You will not regret buying their chocolate and its sustainable and ethical too which is an added bonus. The only thing i wish wo... See more
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I stupidly placed two orders a few hours apart and then emailed to combine the orders. Krystyna was super helpful, even when there was an issue with some of the chocolate bars not arriving all at... See more
Company replied
I have tried the creme brûlée which was gorgeous. The baklava inspired also delicious you make the best toffee/caramel. The baklavaty collab was nice my only issue is I like my chocolate from the frid... See more
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This company make fantastic products which are beautifully packaged. It’s evident that a lot of care and love goes into making these items. My only reason for not being totally satisfied on this occ... See more
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Company details
Written by the company
The Chocolate Smiths, based in Newcastle Upon Tyne, create handmade chocolate with the fun left in! Check out their signature range of Bizarre chocolate bars, as well as their limited edition chocolatey products! Great for gifts and perfect for a treat!
Contact info
Unit G19 Tromso Close, Tyne Tunnel Trading Estate,, NE297XH, North Shields, United Kingdom
- 0191 447 0790
- steffi@thechocolatesmiths.com
- www.thechocolatesmiths.com
4.5
Excellent
1K reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Died and gone to heaven!
The quality of the chocolate is unbelievable, in all my 78 years I’ve never tasted anything like this! I know it is expensive but worth every penny. Just wish they wouldn’t use Royal Mail for delivery as they are so unreliable.
March 6, 2026
Reply from The Chocolate Smiths
Thank you so much for such a wonderful review! 😊 We’re truly honoured to hear that — it means a great deal to our team.
We really appreciate your feedback on delivery as well and will certainly take that on board. 🍫✨
I have emailed twice to inform them…
I have emailed twice to inform them there is a problem with their postage recognizing Guernsey as in America and not UK didn’t even get a reply !!
Therefore cannot order and when paying so much to try their products I at least expect this problem to be sorted by IT specialist!
This has now been resolved and I was able to order
Thankyou
March 7, 2026
Unprompted review
Reply from The Chocolate Smiths
Thank you so much for your patience, and we’re really sorry for the frustration caused. 😊
We did attempt to reply, but unfortunately our responses were bouncing back due to a temporary email issue on our side, which has now been resolved. We’d really appreciate it if you could get back in touch so we can look into the Guernsey postage issue properly and help you place your order.
I’ve had bars and eggs and enjoyed…
I’ve had bars and eggs and enjoyed every single one,the tea cake egg omg I could have eaten 5 more lol but unfortunately little expensive 🤣
the chocolate is top notch and the fillings are heaven!!!! Wish the shop was closer but then again my waist line doesn’t 😅
March 24, 2026
Unprompted review
Reply from The Chocolate Smiths
Thank you so much! 😊 We’re delighted you’ve enjoyed everything — and the Tea Cake egg is definitely a dangerous one! 😄🍫 So glad you love the chocolate and fillings… your waistline might be grateful we’re not closer!
I ordered a easter egg and chocolate…
I ordered a easter egg and chocolate bar they sent me the eastet egg without the chocolate bar i email them to let them know i didnt have my whole order they never replayed had to send 3 emails and contact them on ig they later got back to me on ig and sent me the wrong chocolate bar tryed emailing again havent got back to me would never buy from them again
March 24, 2026
Unprompted review
Reply from The Chocolate Smiths
Thank you for bringing this to our attention, and we’re really sorry for the experience you’ve had. 😊
We did have a temporary issue with our emails where replies were unfortunately bouncing back, which may explain the lack of response. That has now been resolved. We’re also sorry for the mix-up with your order — that’s certainly not the standard we aim for.
Please do get back in touch with us and we’ll make this right for you as quickly as possible.
Handcrafted Perfection in Every Order
The eggs and custom pieces from The Chocolate Smiths are honestly some of the best treats you can get. You can really tell how much time, care, and effort goes into everything they create.
Every order arrives to such a high standard and makes you feel genuinely special when you open it. They absolutely smash it every single time.
Definitely worth waiting for the drop days if you want something truly unique and special 🍫✨
March 19, 2026
Unprompted review
Reply from The Chocolate Smiths
Thank you so much for such a wonderful review! 😊 We’re absolutely delighted you enjoy the eggs and custom pieces — it means a lot to hear the care and effort comes through. So glad each order feels special when it arrives. 🍫✨
Baklavity is so good.
I bought this baklava chocolate after seeing it on Facebook thinking it's just a fad. Omg this chocolate is amazing, so nice. Well worth it, first time ever sat on a website waiting for restock
March 9, 2026
Unprompted review
Reply from The Chocolate Smiths
Thank you so much! 😊 We’re delighted you gave it a try — and even happier it won you over! It means a lot to hear you were waiting for the restock. 🍫✨
Run! Don’t walk and get your hands on some of the best chocolate from a local business!
OMG, they hands down are the best chocolates I’ve had in a long time, so much so, I’ve spend a small fortune (more than I’ve ever spent in chocolate in 2 months since I first discovered The Chocolate Smiths!) on a selection of their bars and eggs! No regrets, life time on the hips but it’s worth it!
Waiting for the Baklavity Collab bar to arrive; I’m pretty sure I’m gonna inhale it when it gets here! 🤣🤣
February 3, 2026
Reply from The Chocolate Smiths
Thank you so much for such an amazing review! 😊 We’re absolutely delighted you’ve been enjoying the chocolate (and building quite the collection!). We hope you love the Baklavaty bar when it arrives — try not to inhale it too quickly! 🍫🤣
Reply from The Chocolate Smiths
Thank you so much! 😊 We’re thrilled you think so — that’s wonderful to hear! 🍫✨
Despite the chocolate being bought from…
Despite the chocolate being bought from the yumble sale it was in perfect condition and tastes amazing
February 2, 2026
Reply from The Chocolate Smiths
Thank you so much! 😊 We’re delighted it arrived in perfect condition and that you enjoyed it — a Yumble bargain that still tastes amazing is always a win! 🍫✨
THE BEST chocolate
THE BEST chocolate, amazing tastes, quality and packaging. Outstanding all around.
February 2, 2026
Reply from The Chocolate Smiths
Thank you so much! 😊 We’re absolutely delighted you enjoyed the chocolate, flavours and packaging — that means a lot to our team. 🍫✨
Love all their chocolate 😀
February 4, 2026
Reply from The Chocolate Smiths
Thank you so much! 😀🍫
Short, sweet, and we love it — we’re so happy you’re enjoying the chocolate!
The chocolate is the best I have ever…
The chocolate is the best I have ever eaten. I love their originals but nothing is more exciting than seeing their collaboration & bizarre bars in my mailbox. I highly recommend these chocolate geniuses!
February 4, 2026
Reply from The Chocolate Smiths
Thank you so much — this absolutely made us smile! 🍫✨
We’re thrilled you love the originals, and that the collaboration and bizarre bars bring that extra excitement when they land in your mailbox. That’s exactly the feeling we hope to create every time.
And “chocolate geniuses” is a compliment we’ll treasure forever! 😄💛
Stunning chocolate
I have tried the creme brûlée which was gorgeous. The baklava inspired also delicious you make the best toffee/caramel. The baklavaty collab was nice my only issue is I like my chocolate from the fridge which did spoil the baklava pastry it made it soft but the thick chocolate and silky smooth caramel was still beautiful. I have also ordered 2 Easter eggs the toffee mallow and the teacake which I can’t wait for them to arrive as I know I’m going to love them. It is pricey I’m not going to lie but you pay for quality and I think it’s fully worth it. I will definitely continue to place more orders.
February 3, 2026
Reply from The Chocolate Smiths
Thank you so much for such a thoughtful review! 💛🍫
We’re delighted you enjoyed the Crème Brûlée and the Baklava-inspired bars — and hearing that you think we make the best toffee/caramel has absolutely made our day! ✨
You’re quite right about the fridge — while it keeps the chocolate nice and snappy, it can soften pastry elements like the baklava. But we’re so glad the caramel and chocolate still delivered for you.
We’re really excited for you to try the Toffee Mallow and Tea Cake eggs — you’ve picked two very good ones there! 🐣
And thank you for recognising the quality behind what we do. It means a lot to our small team that you feel it’s worth it.
Reply from The Chocolate Smiths
Thank you so much! 💖🍫
“Worth every penny” and “best chocolate ever” — we couldn’t ask for better praise than that. It truly means the world to our small team.
Fabulous Chocolate!!!
Fabulous Chocolate the best ive ever had!! great customer service and fast delivery once dispatched. Have order three bars so far and will defo being ordering more and more...
February 3, 2026
Reply from The Chocolate Smiths
Thank you so much — that’s such a lovely thing to hear! 🍫💛
We’re thrilled you’re enjoying the chocolate and that everything from service to delivery has hit the mark. Sounds like you’re well on your way down the Chocolate Smiths rabbit hole now! 😄
We can’t wait to send you many more bars in the future.
Reply from The Chocolate Smiths
This is the kind of problem we fully support 😄🍫♥️
Thank you so much — “best chocolate ever” is the highest compliment we could ask for! We’ll keep doing our best to make it dangerously irresistible.
Best choice chocolate with no palm oil
Deliciously very moreish chocolate and that’s just the outside, well the fillings are out of this world and as an added bonus there’s no palm oil , ok so it has to stay in the fridge I think all chocolate tastes better out of the fridge so no complaints from me
Keep up the good work
Well done everyone xx
February 2, 2026
Reply from The Chocolate Smiths
What a lovely review — thank you so much! 💛🍫
We’re so happy you’re loving the chocolate (inside and out!) — “moreish” is always the goal 😄 And yes… those fillings do like to steal the spotlight!
We’re really proud to be palm-oil free, so thank you for noticing that too. And you’re absolutely right — some people much prefer their chocolate straight from the fridge, especially our filled bars. Personal preference wins every time!
Thank you again for your support — it means the world to our small team.
With choccy love,
Disappointing customer service
I had a very disappointing experience with this company.
I ordered the chocolate online and received a dispatch email with a tracking link, but no delivery notification was ever issued by either them or Royal Mail (yes, their courier is Royal Mail). The parcel was marked as delivered by Royal Mail and was thrown over my back garden fence and left outside without my knowledge for a week. As a result, it remained exposed to the heavy rain for several days and the contents were completely damaged. When I contacted the company, I was repeatedly told by a very unhelpful and very arrogant lady (Krystyna) that the responsibility of the parcel passed to me simply because the tracking showed "delivered", despite the parcel being left unattended, containing perishable food, and without any delivery notification. I was offered neither a refund nor a replacement because, according to this company, the fault was mine for not tracking the parcel.
The most disappointing thing was the lack of accountability and willingness to find a reasonable resolution. I was made to feel like the situation was entirely my fault for not constantly monitoring tracking, which is not something I have ever been expected to do with other online retailers.
Based on how the issue was handled, I would not purchase from this company again and would advise others to be cautious because you will not get your money back.
EDIT (made on 14th March in response to the owner's reply to my review).
Once again you are blaming me for not tracking a parcel, which is where the problem ultimately lies. You can twist it however you want "for transparency", the truth is that both you and Krystyna handled the situation very poorly from the very first email and keep on using the excuse of being a "small business" to avoid refunding customers when even you admitted that "sometimes Royal Mail do not leave any delivery notes during busy times". I have no problem posting all the emails exchanged between me and Krystyna and, as also stated to her, issuing pictures of the products would have changed NOTHING because at that point you BOTH had made it clear that I wasn't going to get any refunds nor replacements because the fault was mine for not tracking my parcel.
February 24, 2026
Unprompted review
Reply from The Chocolate Smiths
We’re sorry you feel disappointed by this situation and would like to clarify the timeline for transparency.
Your order was placed on 27th January and dispatched on 9th February — ahead of our stated 10–12 working day turnaround. It was delivered by Royal Mail on Wednesday 11th February. A dispatch email containing the tracking number was sent and acknowledged.
Our delivery aim is approximately 48 hours from dispatch, and tracking is provided specifically so customers can monitor delivery — particularly for perishable items. In this case, Royal Mail marked the parcel as successfully delivered.
When you contacted us, we requested photographs of the damaged goods in order to investigate further. Only images of the outer box were supplied. Without evidence of product damage or confirmation from Royal Mail that the parcel was misdelivered, we are unable to raise a courier claim or issue a replacement.
We are extremely proud of our customer service and of the care with which we handle genuine delivery issues. We regularly refund or replace orders where circumstances warrant it. However, as a small business, we cannot assume liability for parcels confirmed as delivered where tracking was available and not monitored.
We do understand how frustrating situations like this can be, and we’re sorry this experience has left you feeling dissatisfied.
Yummy collaboration as usual it’s…
Yummy collaboration as usual it’s always a nice surprise when it arrives, Baklavatty got an order straight after love purporting small businesses , Big corporations can shove it 😂
January 7, 2026
Reply from The Chocolate Smiths
This made us laugh — and smile! 😄🍫
We’re so glad you loved the Baklavaty collab and that it delivered that lovely surprise feeling when it arrived. That’s exactly what we hope for every time.
And thank you for championing small businesses — it truly makes a difference. We’re incredibly proud to collaborate with other passionate independents like Baklavaty. 💛
I completely appreciate the art and…
I completely appreciate the art and skill of what you do.
The only thing I would say is that it’s expensive and the wait for delivery was quite long.
You want quality I guess you have to pay but maybe, in today’s world, it’s an expensive treat.
February 12, 2026
Unprompted review
Reply from The Chocolate Smiths
Thank you so much for your thoughtful feedback 💛
We really appreciate you recognising the care, creativity and skill that goes into what we do — that means a lot to our small team. We completely understand that our chocolate is a little more of a luxury purchase, and we know the wait can feel long at times, especially during busy drops.
Everything is handmade in small batches using ethically sourced, high-quality ingredients, and we’re proud to pay a living wage — which does mean we can’t compete with mass-produced pricing. But we truly hope that when the bar arrives, it feels like a special treat worth waiting for. 🍫✨
Thank you again for your support.
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