The chocolate they make is amazing and scruptions and all good things. You will not regret buying their chocolate and its sustainable and ethical too which is an added bonus. The only thing i wish wo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I stupidly placed two orders a few hours apart and then emailed to combine the orders. Krystyna was super helpful, even when there was an issue with some of the chocolate bars not arriving all at... See more
Company replied
I have tried the creme brûlée which was gorgeous. The baklava inspired also delicious you make the best toffee/caramel. The baklavaty collab was nice my only issue is I like my chocolate from the frid... See more
Company replied
This company make fantastic products which are beautifully packaged. It’s evident that a lot of care and love goes into making these items. My only reason for not being totally satisfied on this occ... See more
Company replied
Company details
Written by the company
The Chocolate Smiths, based in Newcastle Upon Tyne, create handmade chocolate with the fun left in! Check out their signature range of Bizarre chocolate bars, as well as their limited edition chocolatey products! Great for gifts and perfect for a treat!
Contact info
Unit G19 Tromso Close, Tyne Tunnel Trading Estate,, NE297XH, North Shields, United Kingdom
- 0191 447 0790
- steffi@thechocolatesmiths.com
- www.thechocolatesmiths.com
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not enough mint
The purchasing is easy enough if you can get your hands on there lovely bars! Ive had the nut roast and cherry bakewell which are delicious. I've ordered the grasshopper bar and whilst the chocolate bar is excellent quality it's lacking in mint flavour. There is a slight aftertaste of mint but not as minty as I thought it would be. Maybe that's my fault as I was expecting it to be more minty that chocolate tasting. Either way a great bar
January 23, 2026
Unprompted review
Reply from The Chocolate Smiths
Thank you so much for your lovely review — and for managing to bag some bars before they flew out the door! 💨🍫
We’re so glad you enjoyed the Nut Roast and Cherry Bakewell — absolute favourites here too! The Grasshopper is definitely more of a subtle mint moment rather than a full minty blast, but we really appreciate the feedback and will pass it along to our kitchen team for future minty mischief 🌱😉
Thanks again for your support — it means the world!
Dunk Cookie Review
Firstly, I am a big fan of this company, having followed them for quite some time, and I genuinely admire what they stand for; so, I don't take giving them a low three-star review lightly.
I pre-ordered the Dunk Cookie Bar with dip, which arrived last week. I was really looking forward to trying it after seeing it sell out week after week. Unfortunately, it didn't quite live up to the hype for me. Maybe my expectations were a bit high, but honestly, I found it rather bland. The caramel flavor was barely noticeable, and I even thought the dipping sauce had gone off, as it had a strange, tangy taste. It was so off-putting that I checked the expiry date just to be sure.
Whilst I could not see a date on the sauce, I was surprised to see the chocolate had a short shelf life—expiring in February 2026. Probably due to different manufacturing processes, but just a heads-up if you're thinking of gifting it.
In the end, it’s really not my cup of tea. I understand a lot of effort goes into making these bars, but the price didn’t quite match my taste buds’ expectations. It seems more like a novelty chocolate with unusual flavors and eye-catching packaging. Nonetheless, I'd still recommend giving them a try, since everyone’s palate is different.
January 16, 2026
Unprompted review
Reply from The Chocolate Smiths
Thank you so much for taking the time to write such a thoughtful and constructive review — especially as a long-time supporter of what we do. It means a lot to us that you approached your feedback with kindness, even when the product didn’t quite hit the mark for you.
We’re sorry the Dunk Cookie Bar didn’t live up to expectations this time around. It’s a real shame to hear the caramel and dip didn’t deliver the flavour punch you were hoping for — we’ll absolutely pass that feedback to our development team. Regarding the short shelf life, you’re quite right — our Bizarre collaboration bars are made without preservatives and are intended to be eaten fresh, which is part of their charm, but we know this can catch people off guard if they’re buying in advance as a gift. Thank you for flagging it so clearly.
Your honest and fair review is truly appreciated — as is your support over the years. We completely agree: taste is personal, and we hope another bar might be more your cup of tea next time! ☕
Fell upon your site by accident
Fell upon your site by accident, and I've been in 7th heaven since. Ordered a mere 3 times, and I have to say every time has been a delight. I was emailed information about delivery and everything was on point. The chocolate bars are very tasty and I groan when asked to share a piece. I will be ordering again.
December 19, 2025
Unprompted review
Reply from The Chocolate Smiths
What a joyful review – thank you so much! We’re absolutely thrilled you stumbled across us and have been enjoying your chocolate adventures ever since 🍫✨
It’s lovely to hear that both the taste and the experience hit the mark – and we completely understand the reluctance to share (no judgment here... we’ve all been there 🤭).
Can’t wait to welcome you back for your next treat!
Brilliant delivery times to NI
Brilliant delivery times to NI, chocolate speaks for itself!
July 25, 2025
Reply from The Chocolate Smiths
Thank you so much! 🚚🍫
We’re thrilled to hear delivery to NI was smooth — and even happier that the chocolate did all the talking! 😄💛
Thanks again for your support — we can’t wait to treat you again soon!
#chocolatechefskiss
The Chocolate Smiths are just an amazing company all round. They not only, continuously provide customers with endless amounts of incredible chocolate creations… they are a company that cares and has a passionate for quality in everything they do and represent. This is applied to their company, staff, ethos and their product. I think they’re fantastic!
My only complaints would be:
1. They are absolute teases and I do not approve that exceptional chocolate creations are only available for a limited time… and
2. Although I’m told, repeatedly and often, that I spend too much money on chocolate (which is probably true as far as my bank are concerned) but I also do not have enough of it (because now everybody knows about them and I have to work to buy the chocolate duh so obvs I keep missing restocks).
Other than that…
#chocolatechefskiss 🧡
January 9, 2026
Unprompted review
Reply from The Chocolate Smiths
Thank you so much for this absolute gem of a review! 🥹🍫✨
You’ve summed us up perfectly — passionate about what we do, fuelled by ethics and creativity… and yes, a little guilty of being total chocolate teases. We can only apologise (but also… not really 😄).
We love that you see the heart behind the chaos — from the team to the bars to our limited-edition heartbreakers. We’re so proud to have customers like you who just get it. 💛
As for missing restocks — you’ve got us there. We’re working hard to keep up with demand (because yes, word has well and truly gotten out 👀). Just know we’re doing our best to keep the magic flowing — and we’re forever grateful you’re part of it.
With heaps of choccy love (and maybe a secret stash… 😉),
The Chocolate Smiths Team 🍬💕✨
Speed is the essence
If you enjoy the frill of the chase and good chocolate the Chocolate Smiths are fabulous and special even down to the packaging and the ethos. Be prepared when you order as speed is essential ,I had 3 separate attempts before I succeeded , but it was worth it.
December 5, 2025
Reply from The Chocolate Smiths
Thank you so much for this brilliant review! 😄🍫
We absolutely love that you stuck with us through the chase — and we’re so glad it was worth it in the end! 💛
It means the world to hear you appreciate not just the chocolate, but the packaging and ethos too. Thank you for your persistence, your support, and for being part of the magic!
Dissapointed
I was disappointed ,I bought the mystery box as that was all I could get ,I was excited to try for the first time.
Unfortunately I received two bars that contained coffee which gives me migraines,don't get me wrong I get its a mystery box but surely the packers could make sure not to duplicate flavours especially coffee, coffee is not for everyone, I feel I wasted my money
December 5, 2025
Reply from The Chocolate Smiths
Thank you so much for your feedback — and we’re really sorry to hear your first experience with us didn’t live up to the excitement you were hoping for. 💛
Our Mystery Boxes are designed as a lucky dip, made up from what we have available at the time — and while we do our best to avoid duplicates, occasionally it can happen, especially during busy periods. That said, we completely understand how disappointing it must have felt to receive two bars with coffee, especially given your sensitivity to it. ☕️
While we can’t customise mystery boxes, we’ll absolutely pass this feedback to the team — it’s really helpful, and we’re always working to improve how we pack and balance flavours. If you’d ever like to try us again, we’d recommend selecting from individual bars when stock allows — that way, you can avoid any ingredients that don’t work for you.
Thank you again for giving us a try, and we’re truly sorry this wasn’t the experience we hoped to give you.
Fabulous little selection of mystery…
Fabulous little selection of mystery treats- little too much coffee options, but all taste great!
December 5, 2025
Reply from The Chocolate Smiths
Thank you so much for your lovely review! 😊🍫
We’re so glad you enjoyed your mystery treats — and we really appreciate the feedback on the coffee options too! ☕️ We’ll definitely keep that in mind as we balance future boxes.
Thanks again for your support — we’re so happy you enjoyed the flavours overall!
Not for me I’m afraid
I was really excited to finally get an order from The Chocolate Smiths. But I’m sorry to say I don’t particularly like the chocolate or flavour combinations and obviously quite expensive having ordered a mini bar selection box. Probably won’t order again.
December 5, 2025
Reply from The Chocolate Smiths
Thank you so much for giving us a try — we’re really sorry to hear the flavours weren’t quite for you this time. 💛
We completely understand that our bars are a little different — we love playing with bold, nostalgic, and sometimes unexpected flavour combinations, and while that means we sometimes miss the mark for some, it’s all part of what makes our range unique.
We know our chocolate is priced higher than mass-produced bars, but everything is handcrafted in small batches using ethically sourced chocolate from Luker in Colombia, and we’re proud to pay living wages and support small suppliers — it’s all part of the care that goes into every bar. 🍫✨
That said, we absolutely respect that taste is personal and we’re just grateful you gave us a go. Wishing you all the best — and thank you again for your support!
The ingredients and flavours are unbeatable
What sets the Chocolate Smiths apart from all other manufactures that I have tried are the ingredients and flavours that they create with their chocolate bars
December 9, 2025
Reply from The Chocolate Smiths
Thank you so much for this wonderful review! 🥹🍫
It means the world to hear that our ingredients and flavours stand out to you — we pour so much love into creating bars that are a little different, a little daring, and a whole lot of delicious! 💛
Your support truly keeps our small team going — thank you for being part of our chocolatey adventure!
Always quality products
December 9, 2025
Reply from The Chocolate Smiths
Thank you so much! 😊🍫
We’re so glad you’ve had consistently great experiences — your support means the world to us! 💛
I love your company and what you do
I love your company and what you do.
I bought the chocolate for my wife for Christmas and her face lit up when she opened the gift.
However the nut roast was insanely salty and she didn’t like that one. She was trying to shave the salt off to eat it lol
December 9, 2025
Reply from The Chocolate Smiths
Thank you so much for the lovely feedback — and for choosing us for such a special gift! 🥹🎁🍫
We’re so happy to hear your wife’s face lit up when she opened it — that’s exactly the kind of joy we hope our chocolate brings! 💛
Sorry to hear the Nut Roast bar missed the mark — we really appreciate the honest feedback (and love the image of her trying to shave the salt off 😅). We’ll absolutely take that onboard as we review recipes for future batches.
Thanks again for your support and for making us part of your Christmas — it means the world!
Chocolate is delicious
Chocolate is delicious, the packaging is incredible and it was delivered in time for Christmas
December 5, 2025
Reply from The Chocolate Smiths
Thank you so much! 🎄🍫
We’re so happy to hear everything arrived in time and that you loved the chocolate and the packaging — that’s the dream! 💛
Wishing you a sweet and joyful New Year!
With choccy love,
Extremely delicious chocolate in some…
Extremely delicious chocolate in some awesomely unusual flavours! Packaged beautifully. So addictive, I want to try them all!
December 5, 2025
Reply from The Chocolate Smiths
Thank you so much! 😍🍫
We’re so happy you’re loving the deliciously unusual flavours — and that the packaging made it feel extra special! 🎁✨
An amazing company with amazing products …
An amazing company with amazing products. Could never go back to normal chocolate bars after having these.
The flavours are so unique and work so well. Absolutely delicious chocolate
December 5, 2025
Reply from The Chocolate Smiths
An amazing company with amazing products. Could never go back to normal chocolate bars after having these.
The flavours are so unique and work so well. Absolutely delicious chocolate
Reply from The Chocolate Smiths
Thank you so much! 😊🍫
Short, sweet, and means the world to us — we’re so glad you enjoyed it!
Best chocolate & team, completely recommend
Buy so often from them for gifts for people, so tasty and such a happy team, highly recommend and supporting small business
December 5, 2025
Reply from The Chocolate Smiths
Thank you so much! 🥰🍫
We’re so grateful that you choose us for gifts — it means the world to our happy little team! 💛 Your support helps keep our small business going, and we truly appreciate every order.
Thanks again for the lovely recommendation — we can’t wait to treat you (and your lucky gift recipients!) again soon! 🎁✨
I’ve been so excited to try the…
I’ve been so excited to try the chocolate smiths. I knew I was going to set an alarm and bag some bars for Christmas. The packaging is beautiful. Every detail is just utter perfection. That alone gets 5 stars. But sadly the taste just didn’t pack a punch like I expected it to. I have followed you for years and watched you grow on social media and I see the hard work that goes into the making of the bars. I can appreciate the quality of the chocolate. But if I was to close my eyes and taste the bars I wouldn’t be able to tell you what they were. The best one I got was the French toast bar. That had some great flavour profiles. The geordie was a great eat texturally, and the stroop waffle bar also. My main find was that the caramel needed to pack more of a punch of it did the French toast bar would have been a 10/10. Some sea salt would have elevated it to a whole new level. The texture was great - but taste wise it just tasted sweet - that’s it. The coffee in the stroop waffle bar was a very low flavour profile. Could definitely add more to it. I know you take feedback on board - I post this with the upmost respect to you and your business.
December 26, 2025
Unprompted review
Reply from The Chocolate Smiths
Thank you so much for your kind and honest review — and for following our journey over the years. It means the world to us that you set an alarm to grab bars for Christmas, and that you noticed the details in our packaging — we put so much love into every part of what we do, so your words truly mean a lot. 💛🍫
We really appreciate your feedback on the flavour profiles. Our bars are all about balancing indulgence with quality ingredients, and we always aim to create something memorable and fun. It’s great to hear that French Toast hit the mark for you — and we completely agree that a touch of sea salt can be a game-changer! We’re actually working behind the scenes to fine-tune a few classics, and thoughtful insights like yours help us evolve with purpose.
You’re absolutely right — we do take feedback to heart, and we’re always looking for ways to improve without compromising the values we care about (ethics, freshness, no artificial flavourings, and working with incredible chocolate like Luker). ✨
Thank you again for taking the time to write such a considered review. We hope we can delight you even more in future — and we’re so grateful for your continued support.
Krystyna is a star
I stupidly placed two orders a few hours apart and then emailed to combine the orders.
Krystyna was super helpful, even when there was an issue with some of the chocolate bars not arriving all at the same time.
She was polite, helpful and gave reassurance that the issue would be sorted.
Chocolate itself is delicious. Favourites wonder are the fifty bar by a country mile followed by the baklava bar and coffee and stroopwaffle bar.
November 1, 2025
Unprompted review
Reply from The Chocolate Smiths
Thank you so much for your lovely review! 🥰🍫
We’re so glad Krystyna could help get everything sorted — even with a few hiccups along the way! It means a lot that you appreciated the support and stayed patient while we made things right 💛
And we LOVE your top bar picks — The Fifty, Baklava, and Coffee & Stroopwafel are some of our favourites too! 😍
Thank you again for your kind words and support — we can’t wait to treat you again soon!
Been a customer since the early days!
I have bought chocolate from these guys since they first started and buy it as a treat to myself every now and again. Never disappoints and for a bit of self love - worth the money. Yes it’s a bit more expensive but isn’t all the things in life that matter! Postage costs are a bit of hit but hey that’s just the way it is now. I’m now a subscriber again as I once was in years gone by so yeah give them a shot!
December 29, 2025
Unprompted review
Reply from The Chocolate Smiths
Thank you so much for this gorgeous review! 🥹🍫
It means the absolute world to us that you’ve been with us since the early days — and that our chocolate is still your go-to treat for a little self love 💛
We know we’re a little more expensive than the average bar, but hearing that you see the value in what we do — from ethical sourcing to small-batch creativity — honestly keeps us going. And yes, postage is no fun for anyone these days, but we so appreciate your understanding. 📦✨
Welcome back to the subscription family — we’re so excited to treat you all over again!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.