After my tenant moved out, the flat was left in an appalling state. I contacted Cleaning Gurus, and they sent a team out the very same day. When I returned just a few hours later, it felt as thoug... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Reliable and helpful. The cleaners we had helping in our parents house over several years were good and on the whole careful, and the agency themselves were always prompt in getting back to us. They... See more
Company replied
Absolutely fantastic experience with cleaning gurus for my end of tenancy clean - it probably wasn’t the easiest as there was lots of built in furniture/white goods and net curtains to stay. Emil... See more
Company replied
Our regular cleaning lady, Aneliya, is wonderful and always takes great care when attending our property. In two hours she does a great deal and we feel lucky to have her working for us on a regular f... See more
Company replied
Company details
Written by the company
Cleaning Gurus Agency LTD provide professional and reliable cleaners in London. House cleaning, end of tenancy cleaning, deep cleaning, after builders cleaning, carpet cleaning and much more
Contact info
10 Thicket Clourt, SM1 4PZ, London, United Kingdom
- 020 7998 6672
- enquiries@thecleaninggurus.co.uk
- www.thecleaninggurus.co.uk
4.8
Excellent
392 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service
Excellent service. Very happy with the results. Cleaners were attentive and thorough
March 9, 2024
Unprompted review
Reply from Cleaning Gurus Agency LTD
Thank you for the kind words, Alex, we appreciate it
Very good cleaning service at reasonable cost.
Very good cleaning service at reasonable cost for end of tenancy clean. Office staff very helpful and extremely useful to be able to communicate via WhatsApp. Would use again & happily recommend.
February 26, 2024
Unprompted review
Reply from Cleaning Gurus Agency LTD
Thank you Nishi, it was our pleasure
Great cleaners, great working spirit
Great cleaners, nice people with a great working spirit.
January 16, 2024
Unprompted review
Cleaning Guru offers a very reliable, personal and efficient service
Cleaning Guru offers a very personalised service. If a cleaner cannot attend they inform us with plenty of notice and find us a replacement which ids very agreeable indeed.
They are also flexible when we have to change the hours we need / week.
The cleaning is of an excellent standard and the staff members are punctual, polite and professional.
January 16, 2024
Unprompted review
Five star service
The service was impeccable.We had a lot of stress moving out of our house as we had a trip coming up, but the cleaning team handled all the mess.Big thanks to the Cleaning Gurus
December 20, 2023
Unprompted review
I have used them twice so far for…
I have used them twice so far for end-of-tenancy and deep-cleaning.Very proffesional and friendly that you can trust on their experienced hands.Great assistance from the office service. Many thanks and we will definitely be in touch for the biweekly services!
January 3, 2024
Unprompted review
I wished I had read the reviews before...
I booked in a deep clean...
1. So, the 1st thing was that they were confused about what needed to be done, which was frustrating and unprofessional...
2. They smelt of cigarettes leaving my lounge smelling gross.
3. They broke one of the Stiles from my shutters and didn't tell me
4. And broke 1 of my gas hobs and the other one has limited gas coming out now
5. The wallpaper in my bathroom has been stained from the mop
6. The bathroom tiles were not cleaned
7. The bedroom walking wardrobe was not vacuumed (I'm not sure if the bedroom was vacuumed at all)
8. The stain on the carpet was not removed, even though I pointed it out and asked for them to use the carpet cleaner on the mark...
All these factors leave a very disappointing feeling regarding this company.
(All cleaners working for this company are freelancers so if you have any issues with them, then you need to speak to them directly. The company bears no responsibility.)
December 21, 2023
Unprompted review
Reply from Cleaning Gurus Agency LTD
Dear Mia
I am sorry you feel disappointed with the service received on 22nd December.
We were quite surprised to receive the review more than 15 days after the cleaning has taken place, and you never reached us to complain. Furthermore, you complemented the cleaning of the taps and asked what kind of product was used, as they now look brand new.
You stated that you were not able to contact us as it was the Christmas period, which we appreciate, but you also said that the team did not clean certain areas at the property, for which we never received photos of the cleaning not done. I have even sent you photographic evidence of the areas you mentioned where it's evident that the cleaning is done, you can even see on the photos, the floor still damp from the mopping.
As you know, we, as a company, were here every step of the way in case of any issues, questions or request.
If there is anything else we can help you with, not hesitate to contact us
Kind regards
Cleaning Gurus
I have been using Cleaning Gurus and…
I have been using Cleaning Gurus and have generally been very satisfied, although the cost has gone up quite a lot in the last two years. I am satisfied with my current cleaner, who is hardworking and very willing.
January 7, 2024
Unprompted review
Highly dissapointed
I'm not happy with the service I received. I paid £174 for a deep clean and carpet clean, but it was not up to the standard I expected. There were marks, smudges, fingerprints and water marks left, and not everywhere was cleaned. The cleaning team left before I could even check their work. I was only offered a £15 refund, which I don't think is enough for such a poor job. I would not recommend this service!
January 5, 2024
Unprompted review
Excellent service and representative…
Excellent service and representative was absolutely super
Many thanks
January 4, 2024
Unprompted review
Felt like I was scammed
Felt like I was scammed. Booked Cleaning Gurus for a “deep clean” in October. Cost £490 for 2 people to do 3 hours of light dusting and hoovering. I do not believe any reasonable person could consider this good value.
October 24, 2023
Unprompted review
Reply from Cleaning Gurus Agency LTD
Dear David
I am sorry that your experience with our company was not up to your expectations.
As a client-oriented company, we did our best to resolve the matter to your satisfaction. We encourage our clients to do the final check-up with the cleaners so you can point out if any missed areas occur. We asked you to send us photos of the missed areas so we can organise a reclean, but we never received the photos, nor we heard back from you since then. We offered another person to come and do a complementary cleaning service 3 months after the original cleaning and we also offered a credit for the next cleaning service organised
None of the offered options was suitable for you even though we did everything we could for you to be satisfied with the whole experience.
We would gladly help if there are any options that might be suitable for you.
Kind regards,
Cleaning Gurus
Sylvia is great visits weekly or when I…
Sylvia is great visits weekly or when I need if she is free.
She’s a thorough cleaner and eta on with things without asking.
A very trust worthy worker. As I am not always around when she comes.
December 22, 2023
Unprompted review
Great cleaning company
December 23, 2023
Unprompted review
I have used cleaning gurus for years…
I have used cleaning gurus for years for my son in Wimbledon and in Kensington for myself. I have been very happy with the cleaning standard. I would recommend them completely. Never had a problem.
December 5, 2023
Unprompted review
Cleaning Gurus is a very efficient and…
Cleaning Gurus is a very efficient and well run service. Replacement cleaners are organised well in advance when our lovely regular cleaner is on annual leave. Highly recommend.
December 20, 2023
Unprompted review
Reliable service
December 19, 2023
Unprompted review
Reliable,Good service.
Maya is reliable and hardworking and a very good cleaner, possibly the best one I’ve had yet through Cleaning Gurus.
I would highly recommend her.
I find it much easier using the agency as then I have continuous cover with replacements for holidays or when someone moves on.
December 12, 2023
Unprompted review
Cleaning Gurus are just great!
Cleaning Gurus are just great! I have been using their service for over 2 years now! Team is very reliable, quick and responsive on communication. The lady (Dimitrini) who undertakes my cleaning does a really great job, dedicated and very thorough!
December 11, 2023
Unprompted review
Domestic Cleaning
Mehnur was excellent in her job and very pleasant and helpful to have in our home.
December 13, 2023
Unprompted review
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