The Cocktail Man Reviews 

Ordered £60 worth of Easter cocktails for gifts. I ordered on 20 March for delivery by 15 April. Received nothing, no delivery or dispatched email, no response to my chasing. Really rubbish service. They only thing I've had is more (15 emails since 17 March!) direct marketing emails which I haven't consented to anyway so breach of law as well #gdpr #pecr

Really rubbish, I'm hoping I get my money back but when they do not respond I'm not sure how.

**update**

will post here again once/if I finally have a response from them. Funny that only the above negative review prompted their response on here to publicly save face. I've sent them numerous email/messages but only got a response from them following this trust pilot review.

Updated: a swift and apologetic response received today, together with a generous resolution. A company with strong customer ethics. I look forward to trying these cocktails and moving on to more positive transactions.

Original posting:

Ordered a treat for my husband as an Easter egg alternative on 4th April. Unfortunately not arrived so disappointment at not being able to offer a gift.

I understand that Easter orders put pressure on this small business but the website assured me that if I ordered before 8th April that my order would arrive in time. Sadly this is not the case.

This was my second time to place a substantial order with The Cocktail Man. The Christmas gifts were gratefully received and much enjoyed. I received an email from Royal Mail telling me my items would be delivered on the day before Easter which would have been perfect. I was disappointed when my cocktails didn't arrive as promised since they were an Easter gift and I had ordered them in good time. I sent an email to the company's website but realised that by that time nothing would be able to be done. I received an email from James recognising my disappointment and giving me options that were both sensitive and practical! The fault lay entirely with Royal Mail since the goods were dispatched in ample time for pre-Easter delivery. I can't fault James's commitment to good customer service and I'm just sorry that I hadn't contacted him before the window for delivery closed! The cocktails arrived today and I know they will be enjoyed as much as those we had before. Thank you James - I will look forward to doing more business with you in the future!

Very Disappointed, would rate no stars if possible. I placed an order on 5 April it's now 16th April and still no sign of the gift I have ordered. This was to be a gift for my niece for Easter. I emailed asking for an update and absolutely no response. Now don't have a gift for Easter. The customer service is very poor. And 11 days should have been plenty of time to fulfil the order. Will not be ordering again.

I am very disappointed. I've emailed my complaint prio to writing on here as that was only fair but heard nothing. From the advertised photo quality looked key. No, I received a 79p Aldi bunny smashed as the box was too small and this is what my daughter was going to make her cocktail in!! Not acceptable and very upsetting for what the Porn Star kit costs.

Edit: while my review (formerly 3 stars) below of the product remains valid, within a few minutes of posting it I had had contact from founder James, a full refund, and an offer of a free luxury cocktail even though I had said there was no need for compensation. I haven't taken up the offer of the free cocktail, because I felt it was over generous for a young business and what was a very minor complaint. Five stars for customer service and a guy seriously doing his best to keep his customers happy.

Pretty disappointed with these Easter Chicktail kits. The website implies the kit all comes in a nice box but only the alcohol is boxed, the rest - juice, espresso shots, chocolate, straws etc is just balled up in nasty brown paper in the mail packaging. I don't have a chance to pick up any gift wrap before giving these as presents because although delivery was promised "from 4th April" they only arrived on the 14th. The chocolate bunny/egg are really cheap quality too. No idea how they're getting that egg to stand up in the photos! I appreciate that this is a small business but a bit of transparency on the copywriting/photography side of things would be helpful.

I placed an order 10 days ago to surprise my friend on her birthday which was on April 8th. Today is the 15th, no sign of the order. I have emailed twice with no response. Disappointing the birthday surprise was ruined and no customer service.

**Updated review**

James, the founder of the company, reached out to me personally following my review of below, to apologise for how things went with my first experience. Things sometimes go wrong, and I think the mark of the morals and intent of a company is how they not only handle, but acknowledge mistakes, and I really cannot fault James at all for how he addressed things. His responsiveness is exactly what top tier customer service looks like. I look forward to uprating this 4* to a 5* review having eventually enjoyed the products!

---- Original review ---

I ordered one of the Easter Egg based cocktails on 5th April, in plenty of time for delivery for Easter even with the most pessimistic outlook, you would think... After various attempts at communication over a period of days, I eventually got a reply back via Facebook, asking me to email a named person (I had already emailed their help 5 days prior). This named person replied a day later, Wednesday 12th, to say the item was being shipped that day. But, seemingly not on a next-day delivery for the 13th, to be in time for heading away for Easter. This is both disappointing and embarrassing, as I won't now have an easter egg to give to this friend. There was absolutely no indication of any of this upon ordering well in advance of the date. Communication and expectation management are something that any small company would do well to work on. I'll amend this review to let prospective customers know what, if anything, was done by way of making amends.

Edit: James contacted me shortly after submitting the review and gave me a full refund and also offered a complimentary cocktail. he has gone above and beyond to resolve this and I certainly was not expecting a full refund. the reason that I have only updated to three starts however is the fact that I am disappointed that my efforts to contact them directly were unsuccessful, but a trust pilot review got an immediate answer.

Absolutely Horrific Customer Service
I placed an order for a 3 month subscription on 5th April 2022 as an Easter gift. At the point of purchase it states delivery is by Royal Mail 48hrs - Stupidly I thought I could expect to have notification of dispatch within a day or so. When I look at my order I am told to download the shop app to track shipping, I did this and cannot track shipping at all. I have emailed on a couple of occasions and finally got notice of dispatch one full week after purchasing. I have emailed asking for tracking info only to be ignored. Unless this arrives today it will be to late, and I have wasted approx £55, which is a lot of money for a Easter gift. The Cocktail Man likes to take your money and then completely ignore you, if they cannot fulfil orders and basic customer service maybe they need to either stop taking orders, or employ more staff???

Unfortunately when my order arrived, the egg was broken. I emailed the company and they replaced the egg with two eggs very quickly.

Great service and I would definitely order again from them as they take customer satisfaction seriously.

I ordered 2 cocktail Easter Eggs on 1st April, not yet received them nearly 2 weeks later. Have emailed twice and sent a message, only received 1 generic e mail to my first one in saying I would get them before Easter but given no expected delivery date. The other messages have gone unanswered. The money was debited from my account some time ago, most companies don’t do this until they have dispatched the goods.
I am going away for Easter on Thursday so these will be of no use to me if I don’t receive them in next 2 days.
There’s no phone number and since I get no response when trying to contact them I have no idea whether to get something else as a gift or not.
Very very disappointed , wish I’d read reviews before ordering as delivery seems to be an on going issue with this company.
Would never use again and can only advise others not to

Just to update this, James contacted me straight away and I received them within 24 hours which was great, not been tried yet but they look really good!

I have been impressed with both the cocktails and the service. My final box arrived with a broken bottle. I considered not mentioning it but then thought that the company should be aware. They immediately replaced not just the small bottle of gin but the whole box. Excellent customer service!

*UPDATE*

James CEO replied back to me within a matter of minutes of posting review to apologise for the errors with my order. He proceeded to send out the missing items along with A COMPLETE BRAND NEW BOX & another delicious cocktail box as well as a full refund for the inconvenience caused. This is what you call over & above excellent customer service! I will be recommending to friends & family now 🙂 thank you James for being so much passionate about customer service *****

Ordered the Valentines whisky edition box, to find that 3 items are missing. I’m really disappointed. I was expecting so much better service especially for the cost and sad to say that the sour taste left was definitely not from enjoying a cherry sour cocktail - we haven’t been able to have the ‘love potion’ as described because NO INSTRUCTIONS included. I have emailed with proof of what has been received so i can only hope i get a speedy response!

Update: refund and compensatory gift received, thank you James.

Update: The CEO replied (see below) and has kindly compensated for the below complaint. I look forward to receiving the fresh order and will update once I have received this.

If I could give a zero I would. I placed the order for a birthday gift and a Valentine’s Day gift over a week ago. The website says delivery within 2-4 days. When I finally received a delivery only the birthday gift was in there and it was damaged and poor quality. I’ve sent 2 emails and they have gone unanswered. Can only presume this is a scam.

Fantastic. Some issues with delivery by Royal Mail, which was unexpected as they're usually good, but swiftly and efficiently resolved by customer services with a huge apology. Would definitely order from here again. Many thanks

I have used The Cocktail Man a few times now and I have never had a bad experience. The Cocktails 🍸 are delicious and always come beautifully packaged with a card to tell you how to make the masterpiece Cocktails.
I recently had a request that I needed them to help me with and emailed one of the staff Alex, I explained my issue and from start to finish nothing was too much for him. He was very attentive and solved the issue straight away. I was extremely happy with the service all round and would definitely recommend this company to others. 😊🍹

UPDATE - The CEO was very quick to respond and investigate the issue, less than 2 hours. Replacements for the missing items have now been sent and tracking of the delivery will now be monitored by the team to ensure replacements arrive in a timely manner. Very happy with the response and outcome.

Have recently ordered several cocktail its during the buy one get one free black friday offer. However I was very disappointed to see that only one of each kit was shipped and delivered. So far no response from customer service on this issue.

Ordered an Advent calendar and miss typed the address in error the advent calendar was returned to sender… after contacting Melissa at The Cocktail Man she said they would resend the advent calendar at no extra cost. Great service Thankyou!

Fab service. Had a query which was dealt with quickly and efficiently. Products make a great gift :-)

Came across this lovely wee website by accident … ordered the Pornstar Martini was not disappointed - lovely Xmas present prompt delivery highly recommend ⭐️ ⭐️⭐️⭐️⭐️