The Cocktail Man Reviews 

626
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

almost an exact copy of a post from another reviewer from June: “Order the Tropical cooler kit, received a week later, I opened the package straight away, and found one of the rum bottles broken.... See more

Rated 1 out of 5 stars

We ordered several kits as thank yous for work on a big project. We were particualrly interested in the mojitos kit as they contained Equiano rum which was one of our sponsors. However when the kits a... See more

Rated 1 out of 5 stars

Another one star review to add to the growing list I've read. Have ordered previously and enjoyed the product. Sadly, the customer service from this company is non existent. As many below have said, I... See more

Rated 1 out of 5 stars

Terrible company, would give less than 1 star if I could. Ordered a gift for someone and they never received it. The order page says it's confirmed and they're getting it ready, 2 weeks after p... See more

Company details

  1. Food, Beverages & Tobacco

Written by the company

The Cocktail Man was created to provide you with that proffessional cocktail lounge experience, all within the comfort of your own home or office. Each cocktail kit is hand packed with the upmost care and attention to detail, providing customers with our unique blends of flavours and premium ingredients in order to create bar-quality cocktails with ease.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

626 reviews

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2.6

All reviews

(626)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

I love these

Having ordered a box, and then a subscription, I have now ordered several others - it's so lovely to have a stash of them, to either drink myself, or give as gifts. Excellent service. Excellent concept. Excellent quality. Excellent taste.

November 5, 2021
Unprompted review
Rated 4 out of 5 stars

Great customer service

I can't comment on the drinks themselves as it was a gift but the customer service is excellent, and I've been told by other friends that the packaging and cocktails are great.

October 22, 2021
Unprompted review
Rated 5 out of 5 stars

Delicious cocktails!

Ordered from The Cocktail Man originally as someone got me a gift voucher - I have now become a regular customer! Great selection of cocktails with regular specials. Cocktails are beautifully presented and taste exceptional - the quality is really very good. Makes a great gift or a treat for yourself!

October 20, 2021
Unprompted review
Rated 5 out of 5 stars

Beautifully presented, special treat

This is the 2nd box I’ve bought as a treat for my cash starved daughter- first one was the porn star martini.
Both have been amazing. They feel really special. Love love love the packaging.
Fantastic quality…. You will not be disappointed - these are very special.

October 19, 2021
Unprompted review
Rated 2 out of 5 stars

Not the best experience

Not the best experience. I joined last year and paid the years subscription upfront, therefore could not have left.

Within the year I was subscribed I had numerous issues, some of which I did not reach out about as I simply could not be bothered. I wasn't going to leave a review, however a recent email received has annoyed me. The use of exclamation marks in a reply to me raising a concern comes across as aggressive and sarcastic. It may not be the case, however this is how it feels.

Within my year subscribed to The Cocktail Man I have had;

1) Late cocktails (due to my subscription being cancelled after they upgraded/moved their database)
2) Late cocktails after this issue was resolved, some did not arrive until the 5th of the following month, despite me being told they always dispatched on the 15th
3) Cocktail recipe cards bent and with foot prints
4) Cocktail kits that do not fit in the box, resulting in the box being damaged
5) No dispatch or confirmation emails since January 2021 despite signing up in August 2020

Overall, I think its a great concept, however its not been delivered to the standard I would expect. I was lucky enough to have only paid a small fee for my years subscription compared to the price they are charging now, however even for the £100 I paid I would not subscribe to this service again.

September 24, 2021
Unprompted review
Rated 5 out of 5 stars

Exceptional Quality!

What a lovely decadent gift! The presentation is incredible, and spirits, etc of premium quality. Customer service is excellent! So good, I have come back for many more! Thank you x

August 28, 2021
Unprompted review
Rated 5 out of 5 stars

Cocktails are the new Flowers…

The Cocktail Man cocktail boxes always look so decadent arriving through the door. Their service is always top notch and everything arrives on time with notices to tell you it’s been delivered. I’ve used their boxes many times and have decided The Cocktail Man Boxes are the new flower delivery, I will be using them many more times in the future.

August 20, 2021
Unprompted review
Rated 4 out of 5 stars

Great service

I have ordered both individual sets and also arranged a 3 month subscription as gifts.
They were all really well received and the recipients absolutely loved them
Great service and very responsive on e mail if you have a query

August 17, 2021
Unprompted review
Rated 5 out of 5 stars

I love these lovely kits

I love these lovely kits. I was given one for my birthday in November and have subsequently treated others. Great website and lovely kits. Reasonably priced and always arrive in good time. Great company x

August 2, 2021
Unprompted review
Rated 3 out of 5 stars

Updated Review

Purchased a total of 8 sets, 6 as gifts with accompanying gift messages.

On receipt of my order, the items arrived with no gift messages. Customer service offered a £5 voucher code which is currently being advertised anyway.

However, James the Director personally investigated my complaint and responded to me directly with an apology & details of how this technological issue affected my order.

Having received the personal touch from James regarding my unsatisfaction, I feel much more valued as a customer and should the gift recipients be impressed with the cocktail making, I will purchase more sets.

Thank you James for taking the time to investigate and for liaising with me personally.

July 7, 2021
Unprompted review
The Cocktail Man logo

Reply from The Cocktail Man

Hi Emma,

I'm very sorry and disappointed to hear your experience with us hasn't been a good one.

I am aware we have recently had a technical issue with our gift messaging service, which has now been resolved. However, as a result of this, it has led to you having a bad experience with us and I would love nothing more than to turn this around for you and put it right.

If you can kindly contact me directly via james@thecocktailman.co.uk that would be much appreciated. I can then investigate further, and ensure you are satisfied with the outcome.

I will do everything I can to turn you into a customer again.


Kind regards,

James
Founder & CEO

Rated 5 out of 5 stars

Ordered from The Cocktail Man multiple…

Ordered from The Cocktail Man multiple times. Always had a great experience. The cocktails are fantastic - the ingredients have been lovingly and thoughtfully chosen. If there are any problems with your order, the company is extremely helpful and will make sure all problems are resolved. I subscribe to the monthly box and have also separately purchased the Champagne Cosmopolitan, Chocolate Orange Mudslides, Blood Orange Whisky Sours, Pornstar Martini and Salted Caramel Old Fashioned. All these cocktails have been perfect. Highly recommend.

July 6, 2021
Unprompted review
Rated 5 out of 5 stars

I came across this brand online

I came across this brand online, and I'm hugely impressed. The customer service is excellent, as is the product itself. So far, I've had the Mango and Passion Fruit Mojito and the Salted Caramel Old Fashioneds - they are absolutely delicious.

The boxes arrive promptly, and they are beautifully packaged, making them a great gift for someone, or just a treat for yourself. I would recommend to anyone!

June 16, 2021
Unprompted review

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