The Cornish Bakery Reviews 251

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for being friendly, welcoming, and efficient, often highlighting specific individuals for their exceptional service. Many also appreciate the quality of the coffee and pastries, with some mentioning specific items like the shakshuka croissant, sausage rolls, and traditional pasties as delicious. The locations are often described as lovely and convenient. However, some people were dissatisfied with the product quality, citing issues like burnt bacon, uncooked croissants, or cold and unpalatable pasties. There are also concerns about the consistency of service and product availability, with occasional reports of lukewarm coffee or limited selections. A few reviewers also mentioned issues with staff attitudes and cleanliness of tables.

What people talk about most

Product

Users describe ambiguous interactions with product. Many customers praise the delicious coffee, cakes, and... See more

Staff

Customers consistently note ambiguous experiences with staff. Many reviewers praise the staff for being... See more

Quality

People report ambiguous experiences with quality. Many customers praise the delicious coffee, cakes, and... See more

Location

Reviewers highlight ambiguous aspects of location. Many customers praise the fantastic and stunning... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the friendly, efficient, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Norwich Branch: My first time going to the Cornish Bakery, the Shakshuka Croissant was lovely and so was the coffee (latte). However, I found the customer service let my experience down. Queued at 8:3... See more

Rated 3 out of 5 stars

Better system needed for seating as you can end up having ordered with nowhere to sit. Many customers just walk in and reserve seats without having ordered when there are long cues. This means people... See more



Contact info

3.4

Average

TrustScore 3.5 out of 5

251 reviews

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Rated 4 out of 5 stars

Visited the newly opened Bakewell shop

Visited the newly opened Bakewell shop. Staff were very welcoming and friendly. The pasty and Portuguese tart were delicious and the cappuccino was the best I’ve ever had. Only lost a star because customer had a dog in the cafe and that’s a problem for us re hygiene, allergies and dog phobias. I realise this won’t be a problem for some customers.

April 2, 2023
Unprompted review
Rated 5 out of 5 stars

We called in last week

We called in last week. The Cornish Pasties were the best we have ever tasted! The staff were wonderful. Have recommended it to lots of friends&family since. Great experience!

April 2, 2023
Unprompted review
Rated 1 out of 5 stars

Do not Bother

Our family of 4 all had pasties. What a disappointment. So salty, hard pastry I guess they must have been sitting on the whatever you call the hot thing for too long. Overpriced and well just a rip off. Fair to say we will never ever visit again.

March 22, 2023
Unprompted review
Rated 5 out of 5 stars

Newly opened in Bakewell

Newly opened in Bakewell, Derbyshire. Great, friendly service and welcoming. Was really clean too. The pasty I had was super nice, really tasty. Would go again definitely.

April 2, 2023
Unprompted review
Rated 4 out of 5 stars

Twice this week

Twice this week, the 28th March Salisbury & then on the 39th down in Somerset at the Clarke Village.Both times the pasties were over cooked & very hard to bite, over cooked & really quiet browned off.As my husband is a Cornish man he was very disappointed.We always go to the one in Salisbury & have been going there since they opened & never before experienced pasties like that.But on the whole,friendly staff & clean.

March 30, 2023
Unprompted review
Rated 4 out of 5 stars

We visited the Keswick Branch

We visited the Keswick Branch. Delicious coffee and pastries. Very friendly service from Natasha and Naomie.One of the few coffee shops open till 5pm.

March 1, 2023
Unprompted review
Rated 5 out of 5 stars

Lunch and tasty coffee

We came in for lunch today after a walk at Lyme. We were greeted by Annette who couldn’t be more helpful. There were 4 of us including a child and we had a dog. Annette was polite, knowledgeable and efficient in serving us. We’ll be back!

January 21, 2023
Unprompted review
Rated 5 out of 5 stars

Visited the Bude store today for a…

Visited the Bude store today for a coffee in the hail storm. Pasties always delicious and full of flavour and we were able to take the dog in. The place was spotless and the lady serving was lovely. Thank you for making our dog walk day end on a high and a really great coffee which is way better than the luke warm dishwater at Costa.

January 15, 2023
Unprompted review
Rated 1 out of 5 stars

Just been into your Gretna store to…

Just been into your Gretna store to grab lunch. A long queue to door, absolutely no problem with waiting. I noticed the man on till suck his fingers and then carry on serving the customer he was dealing with without washing his hands. I turned tail and left not purchasing. Please educate the staff on food hygiene!

December 19, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible & dirty 👎🏻

I went to the Dorchester branch yesterday 09/11/22 it was my first time going to the Cornish bakery and I won’t be going again!!
The tables, cups & teapots were filthy! The food was burnt! It was awful, there was only one toilet which was constantly engaged. I wouldn’t recommend this place at all.
A total waste of money.

November 9, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent hospitality

Enjoyed excellent service, food & coffee from your bakery in Tintagel. Special thank yous go to Kim & Callum who where excellent in all respects.
BTW Kim's knowledge on house building was an unexpected bonus!!
Note this wasn't any old a one off, we visited a total of five times during w/c 10/10/22!!

October 10, 2022
Unprompted review
Rated 1 out of 5 stars

Very poor cleaniness

We visited at 8.45 this morning - 31/10/22.

What a great shame to have such a good location and modern pleasant decor but completely let down by lack of cleanliness.

There were flies on the food in the display area. In the outdoor area there was evidence of used dirty napkins, food residue on the tables, sticky seating benches from unknown sources and heavily littered floors. This did not happen first thing on Monday morning!!

October 31, 2022
Unprompted review
Rated 2 out of 5 stars

Friday at 16.30 and they are putting…

Friday at 16.30 and they are putting the chairs on the table as if to show they are closing up, not very inviting. Cleaningvthe tables with the hand not a cloth. Staff seem friendly enough and the food looks nice.Their coffee is not to my taste so I will probably not come back. We are very well catered for in Stamford, Lincolnshire for coffee shops.

October 28, 2022
Unprompted review
Rated 5 out of 5 stars

We were the very first customers at the new Whitby outlet opened today

We were the very first customers to your new outlet in Whitby by the harbour this morning. Lovely people inc your ops training chappie and we felt very welcome. Lovely coffee and excellent chocolate twists (or whatever you call them). Hope all goes well at the branch, look forward to the branding and refurb next year.

September 22, 2022
Unprompted review

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