My box came fully sealed with all the packaging but it was empty nothing inside I’m very dissatisfied with the purchase
Company replied
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My box came fully sealed with all the packaging but it was empty nothing inside I’m very dissatisfied with the purchase
Company replied
I usually wonder whether these are "real" reviews... trust me, this one is. While looking for a specific device, I learned that US citizens are having problems purchasing direct from the manufacturers... See more
Hello all my product arrived on 09/10/2021, I am very satisfied with the storage and overall quality of the product. I'm learning how to use, I recommend everyone to purchase the product is safe to... See more
Service was excellent the package arrived in a timely fashion. It was well packaged. The wallet was easy to setup I give it 5 stars.
Company replied
Written by the company
As a leading online platform dedicated to all things crypto, The Crypto Merchant offers an extensive range of hardware wallets. Our commitment to security and customer satisfaction makes us an ideal choice for purchasing crypto hardware wallets. With a wide selection of trusted brands, including Ledger and Trezor, The Crypto Merchant ensures authenticity and reliability.
We understand the importance of safeguarding your digital assets, and our curated selection of products reflects our dedication to providing you with the best security solutions in the crypto space. Shop with confidence and take control of your crypto journey with The Crypto Merchant.
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Have you shopped with The Crypto Merchant? We'd love for you to share your experience on Trustpilot. Your review helps fellow crypto enthusiasts make informed decisions!
© 2025 The Crypto Merchant. All Rights Reserved.
Visit our official website: thecryptomerchant.com
Our U.S. based team of crypto experts has your back.
New York, United States
Asks customers to review
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Replied to 40% of negative reviews
Typically takes over 1 month to reply
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Grat recieved my product as described No issues
The crypto merchant has discounted products like cold storage wallets. Bought both my trezor one and ellipal titan mini through them
I ordered an item that shows its available. But then my order was canceled. I reached out and the rep was unsure. Sent an email and another rep said it was out of stock. Very conflicting. I brought item elsewhere for much cheaper.
Bought as a gift, came without packaging.
I had to urgently look for another gift.
The Crypto Merchant has always delivered products on time. The advice and recommendations in response to questions sent to customer service are useful and help in managing crypto.
I paid for the order, but they canceled the order and do not refund my money and do not respond to my messages, they are scammers, people do not contact them, I am still waiting for my money
Great product as long as there is no backdoor. Rather long time to deliver product though.
I still don't understand what to do to make my Nano S plus work with and without my Nano S. I need to see step by step instructions on how to make them work with Ledger Live. I need more specific help that not only tells me what to do but how to find it in LL and how to do what is needed.
Bought all my hardware wallets from Crypto Merchant. I’m very satisfied with their services.
- Andy
Fast delivery, easy website to navigate. They even offer tutorials to set-up your hardware wallet, and if that doesn't work for you. They will walk you through it over the phone. Good stuff!
only a good experience. I use this merchant mainly because it is recommended by the cold wallets manufacturers, hence the trust. competitive and good prices is a plus
I was able to get the genuine Ledgers as I desired but it was inconvenient because I could not use my Business card to place the order. Something about having to upload a photo of it, my ID, and photo of me. I was able to pay with PayPal but it was not the business account, which was somewhat annoying.
I still haven't gotten a refund nor product and they stopped responding any more. If you are from a country where the banking services is limited to an extent like me and not possible to dispute the charge, then DON'T PURCHASE ANY GOODS FROM THIS UNPROFESSIONAL COMPANY AT ALL.
If they don't give my money back, then they have effectively done a fraud. My money is already in their bank account months ago and apparently, on the way to turn to ashes or thin of air.
I'm writing this second review using the review link to confirm that, in fact, i did make a purchase.
I was treated very well and everything went well with the purchase
Excellent, fast delivery and perfect product and without malfunctions, thank you all.
I went with them because they are an authorized reseller for Trezor and ledger. Order arrived quick. I would do business with them again.
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