The Crypto Merchant Reviews 

259
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

My box came fully sealed with all the packaging but it was empty nothing inside I’m very dissatisfied with the purchase

Company replied

Rated 5 out of 5 stars

I usually wonder whether these are "real" reviews... trust me, this one is. While looking for a specific device, I learned that US citizens are having problems purchasing direct from the manufacturers... See more

Rated 5 out of 5 stars

Hello all my product arrived on 09/10/2021, I am very satisfied with the storage and overall quality of the product. I'm learning how to use, I recommend everyone to purchase the product is safe to... See more

Rated 5 out of 5 stars

Service was excellent the package arrived in a timely fashion. It was well packaged. The wallet was easy to setup I give it 5 stars.

Company replied

Company details

  1. Cryptocurrency Service

About The Crypto Merchant

Written by the company

Your Trusted Source for Crypto Hardware Wallets

As a leading online platform dedicated to all things crypto, The Crypto Merchant offers an extensive range of hardware wallets. Our commitment to security and customer satisfaction makes us an ideal choice for purchasing crypto hardware wallets. With a wide selection of trusted brands, including Ledger and Trezor, The Crypto Merchant ensures authenticity and reliability.

We understand the importance of safeguarding your digital assets, and our curated selection of products reflects our dedication to providing you with the best security solutions in the crypto space. Shop with confidence and take control of your crypto journey with The Crypto Merchant.

Your Feedback Matters!

Have you shopped with The Crypto Merchant? We'd love for you to share your experience on Trustpilot. Your review helps fellow crypto enthusiasts make informed decisions!

© 2025 The Crypto Merchant. All Rights Reserved.

Visit our official website: thecryptomerchant.com

The Crypto Merchant Guarantee

Our U.S. based team of crypto experts has your back.

The Crypto Merchant boasts an impressive collection of the best hardware wallets available in the market. From renowned brands to cutting-edge technology, their selection caters to every investor's unique needs. Whether you're a seasoned trader or just starting your crypto journey, The Crypto Merchant has the perfect hardware wallet for you.

Contact info

You should know

4.3

Excellent

TrustScore 4.5 out of 5

259 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(259)

31 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Review of a guarantee!

Update - 29/04/2022: I had a problem with a Trezor One, after two months it arrived in my country and I sold the Trezor still sealed, after selling I discovered that the Trezor One was defective.

I contacted 'The Crypto Merchant' email support, although email support took a while sometimes I was answered almost every time.

I received the refund from Trezor One. I strongly recommend the site 'The Crypto Merchant' for your hardware wallet purchases, especially if you go to other countries including 'Brazil', the support is usual and the warranty works.

I would buy it again for sure, but this time I would buy a more robust product to be deception and defect proof.

April 12, 2022
Unprompted review
Rated 1 out of 5 stars

Awful. Not trustworthy.

Awful.
They did not send me the ordered hardware wallets because they could not confirm that "the billing address on your credit card matches the shipping address on your order".
I therefor, As requested ,send them a picture from my credit card and an ID.

But nothing happened.

I called several time and left messages.
Nothing happened either.
Then I cancelled and it took weeks until I got my money back.

Avoid this non-professional guys.

March 19, 2022
Rated 5 out of 5 stars

Legit Company

I lost my Ledger and wanted one delivered ASAP. The Crypto Merchant delivered it in 2 days I think (Ledger was slower.) At first I was worried it could be a scam, even after researching. But well, my funds have not been stolen yet, and it's been a half a year, so it must be legit! Haha. Ledger actually has them on a "certified dealer" list, like legit. So, hey I'm satisfied at I didn't get robbed.

January 7, 2022
Unprompted review
Rated 5 out of 5 stars

my bitbox 2 arrived promptly and sealed…

my bitbox 2 arrived promptly and sealed in plastic. setup was straightforward. i watched (studied) a few online tutorials so there would be no gotchas. even with my big dumb fingers i got the hang of the interface fairly quickly. thank goodness for the back arrow. i run the desktop app on my linux computer with no issues (kubuntu 21.10).

November 15, 2021
Rated 5 out of 5 stars

Satisfied my perfect product

Hello all my product arrived on 09/10/2021, I am very satisfied with the storage and overall quality of the product. I'm learning how to use, I recommend everyone to purchase the product is safe to buy.

Olá a todos meu produto chegou dia 09/10/2021, estou muito satisfeito com o armazenamento e a qualidade geral do produto. Estou aprendendo como utilizar, eu recomendo a todos adquirir o produto é seguro comprar.

October 11, 2021
Rated 5 out of 5 stars

Buy with Confidence

Trezor arrived on time and packaged properly. I was a little hesitant due to the security concern etc. but this company is the real deal and I was comfortable enough to buy a 2nd Trezor from them with confidence.

September 9, 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look