The Curtain Shop Reviews 

319
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

Poor communication both by phone and or email. I called 3 times and left 3 messages for this consumer to call me back about my order. No returned messages. 4th call someone answers and said they never... See more

Rated 5 out of 5 stars

I absolutely love my new curtains. I purchased the "SIMPLICITY" style curtains in the natural color-72 inch length-no valance. The curtains are beautiful--very simple in style which is what I was loo... See more

Rated 5 out of 5 stars

These curtains are a perfect thick cotton country style curtain. The colorful flower pattern is as beautiful as pictured in description. They are high quality, well made curtains that I believe will... See more

Rated 5 out of 5 stars

I love my curtains, custom made pinch pleated sheers. I found this company through a search. At first I emailed this company, received a prompt response. Debra mailed me and mailed several samples f... See more

Company details

  1. Home & Garden

Information provided by various external sources

For a fabulous selection of affordable window curtains, valances, drapes and bedding head to TheCurtainShop.com.


Contact info

3.6

Average

TrustScore 3.5 out of 5

319 reviews

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3.6

All reviews

(319)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Loved the curtains

Loved the curtains, in fact, ordered another set for my dining room. Excellent service. Had the opportunity to call and spoke directly to a courteous, helpful person. Order arrived in a timely manner. Would definitely order from them again.

August 20, 2020
Unprompted review
Rated 3 out of 5 stars

I looove the material quality and…

I looove the material quality and color! Wish you had another pair. However, there were a few tiny holes before the are where the hooks go in. Holes about the size of a large safety pin. But no worries! Thank you.

August 14, 2020
Unprompted review
Rated 5 out of 5 stars

Very Nice

Lovely, well made curtains. Not stiff, hang nicely. The top gathering gives them a polished drape-like look without pins. They Remind me of lace curtains my grandmother had. Very pleased.

August 12, 2020
Unprompted review
Rated 5 out of 5 stars

Beautiful

I am very happy with the look of these curtains. I am using them on French doors, and they give the right amount of privacy with still letting light in.

August 8, 2020
Unprompted review
Rated 2 out of 5 stars

Poor customer service

My order was delayed beyond the expected delivery time. I phoned twice to request the status. Both times I was informed the delay was due to COVID. I asked for a specific update on my order. One rep said she could not provide that update and asked if I wanted to cancel. The second promised to call me back with an update. She never did.
My order did arrive eventually but I will not order from you again.

August 8, 2020
Unprompted review
Rated 1 out of 5 stars

Poor quality and poor customer service

Poor quality and poor customer service. The curtains I purchased were very poor quality and several were stained. They were on clearance so could not be returned. I emailed the company and my email was ignored. I would never recommend them.

August 7, 2020
Unprompted review
Rated 1 out of 5 stars

HORRIBLE SERVICE

I ordered $500+ of items on 06-13 (which was immediately taken out of my account). Recieved an email confirmation stating it would be "shipped in 2-3 weeks". I have sent two emails (4 weeks after order) asking the status and still haven't received a response or my order. I have tried to call and the number goes to some advertising thing offering hearing aids, insurance, all kinds of things. I will NEVER order from this company again!! HORRIBLE CUSTOMER SERVICE!!

July 16, 2020
Unprompted review
Rated 5 out of 5 stars

Very happy with my order

Customer Service was extremely helpful, my grommet curtains and rod were shipped promptly and I am very pleased with the quality. I would order from The Curtain Shop again.

July 11, 2020
Unprompted review
Rated 5 out of 5 stars

Unfortunately

Unfortunately, I have not received my product. We believe it has been lost in transit as it cannot be traced, even with the tracking number.
However, the vendor is/will give me full credit
which I appreciate.
Therefore, I gave a 5 Star rating.

July 10, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing shopping experience

Amazing shopping experience. They had curtains I couldn't find anywhere else on the internet. I am satisfied and will be shopping here again!

July 10, 2020
Unprompted review
Rated 5 out of 5 stars

45 inch curtains

It's so hard to find 100% cotton, 45 inch curtains. So happy I found them at Curtain Shop and very pleased with the purchase and quality.

July 6, 2020
Unprompted review

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