The DC Group UK Reviews 

147
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 24 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the company for its expertise, efficiency, and professional service, noting that issues are resolved thoroughly and effectively. Many highlight the staff's professionalism, politeness, and caring approach, with engineers often going above and beyond to provide support and clear explanations. Consumers appreciate the company's reliability, with services completed on time and to a high standard, leading to long-term peace of mind. Reviewers commend the clear communication and dedication to customer satisfaction.

What people talk about most

Service

Customers consistently note positive experiences with service, often praising the professionalism and... See more

Staff

Users describe positive interactions with staff, often highlighting their professionalism, politeness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Today was a g8t day 👏 Troy A and Karl completed my leaking Kitchen sink fault ....the completion included fitting a new mixer tap and rectifying some issues. Im referring to the Team as "Ace10" very... See more

Rated 5 out of 5 stars

My Atag boiler has just been serviced by DC Group for the second time. Since the boiler was first serviced by them a year ago I've had zero problems with my central heating, such a relief when compare... See more

Rated 5 out of 5 stars

I cannot recommend The DC Group UK highly enough. I dealt with Divyesh Chotai, who provided truly exceptional care throughout the entire process. He didn’t just treat me like another job; he took hi... See more

Rated 5 out of 5 stars

I had a boiler relocation and upgrade job carried out by DC. They were great - they sent out their top engineer to look at the job beforehand so we got all the details right from the start. The job wa... See more


Company details

  1. Gas Engineer
  2. Boiler Supplier
  3. Gas Company
  4. Gasfitter
  5. Boiler and Heating Service
  6. Plumber

Written by the company

Working across Essex & London, The DC Group was created to offer a trustworthy & reliable service with an incredibly high standard of work at a competitive price. We are a Family Business covering a variety of trades. Our Gas Safe register number is 625817. We carry out all Domestic Work including: Boiler Installations, Service, Breakdown & Repairs, Power Flushing & All Plumbing Installations. All of our set prices are fixed and have no hidden costs. The Dc Group Where Gas Safety Matters!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

147 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.6

All reviews

(147)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had my boiler serviced by The DC…

I had my boiler serviced by The DC Group and the service was 5 star from booking online till completion, The engineer arrived at the exact given time, was very professional and finished the job in a timely manner. The service and price was very competitive. Would definitely use again without a doubt.

April 12, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Had a flue leak near boiler. I was fully informed of fault and cost to fix more importantly our safety was very important to Dee. What an amazing company will definitely recommend to all

March 15, 2022
Unprompted review
Rated 5 out of 5 stars

Good, customer-focused service

An engineer from the DC Group came out to do our boiler service. He found a problem, showed us both the readings and the worn out gasket and was able to carry out a repair there and then so we could continue to use our heating. The engineer was keen to help and was very easy to deal with.

February 15, 2022
Rated 5 out of 5 stars

Wonderful!

From the very first phone call the service was excellent. The engineers are clearly proud of their work. We were very happy with the service and would recommend them and definitely use them again.

January 8, 2022
Rated 5 out of 5 stars

Outstanding service.

Outstanding service.

The team from DC Group UK turned up on time, demonstrated total dedication to completing the job according to the schedule despite some unforeseeable complications and made certain their work area was left spotlessly clean before they left. They were totally professional at all times and it was a pleasure to do business with them,

January 5, 2022
Rated 5 out of 5 stars

Fantastic Company

In short, The DC Group are nothing short of fantastic.

Of all the days for a boiler to breakdown (leaving us with no hot water and heating), Christmas Day is not one you'd want that to happen! The DC Group quickly identified the issue(s) and after carrying out a step-by-step diagnosis, managed to get the boiler up and running again within the hour -- amazing! I must also mention the job was very reasonably priced, especially compared to the other astronomical quotes we were given for a callout.

Professional, efficient, friendly, informative and carries out work to the highest possible standards -- I can't recommend The DC Group and Dee highly enough.

Thank you again and keep up the good work!

December 25, 2021
Unprompted review
Rated 5 out of 5 stars

I am lucky that i found the dc group

I am lucky that i found the dc group, always gets the work done to a fantastic standard and is always willing to be helpful to his customers. Recently had a boiler issue and it was resolved straight away the next day, think that the owners genuinely care about their business and client relationships, always ready to give good advice to landlords who are new to the investment game also. Couldn't fault them at all.

October 16, 2021
Rated 5 out of 5 stars

Professional service from start to finish.

Professional service all round - thank you. Proactive communications to book appointment, call ahead to confirm attendance, service and maintenance patiently carried out and invoice supplied for payment. Now assured for the winter months ahead. Thank you!

October 5, 2021
Rated 5 out of 5 stars

Excellent fixed-price same-day service

I found this company via British Gas/Local Heroes, and I have been very impressed. They offered a same-day fixed-price repair for a combi-boiler fault at my elderly father's house.

It turned out to take a long time and two visits to address, but Divyesh of DC Group honoured the fixed price quote. He was also able to carry out an additional job for me, for which I was very grateful. The costs were very reasonable, and I will certainly call on DC group again for any boiler or heating problems.

July 8, 2021
Rated 5 out of 5 stars

Totally impressed and would highly recommend!

Wish we had found this company sooner! so impressed with the service we've received. Dee and Jonathan were very professional, polite and actually went the extra mile for us. Their prices were very competitive and we can tell that they are very passionate about their work. They also cleared up after the job was done. We have used them twice so far, no doubt we will be calling on their services again in the near future.

June 29, 2021
Unprompted review

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