We've shopped in here before, so knew we would receive first class customer care. The furniture can be pricey, however, it's amazing quality and like no other generic shop. We dealt with Steph who was... See more
Company replied
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Christine was very helpful didn"t put us under any pressure, very pleasant and great customet service provided she is an asset to your company. THANK YOU CHRISTINE.
Company replied
Bought dinning room furniture from Wishaw Branch .Robert was very helpful in whole buying process must say excellent service . was fast delivery as promised.
Experienced staff guided me through the process quickly and efficiently. However, I have still to receive the delivery of the goods, which the last purchase of garden furniture I picked up from your... See more
Company replied
Company details
Written by the company
The Designer Rooms is a premium independent furniture company based in the United Kingdom, with a long-standing reputation for delivering some of the most innovative and high-quality furniture in the industry. Established in 2010, we have spent over a decade perfecting our craft, and we take great pride in providing our customers with a seamless furniture buying experience. Our commitment to offering contemporary and cutting-edge furniture at comfortable prices is at the heart of our brand. We believe that furniture is more than just a functional item, it's an extension of one's personality and style. That's why our showrooms boast a vast and diverse range of designer sofas, dining and bedroom furniture, as well as an exceptional selection of accessories, pictures, mirrors, and ornaments. We take great care in curating our range of furniture, ensuring that every piece embodies our commitment to comfort, functionality, and style. Our furniture is designed to help transform any space, no matter how big or small, and to add a touch of elegance and sophistication to your home or office. At The Designer Rooms, we understand that shopping for furniture can be overwhelming, which is why our team of experts is always on hand to help you make the best decisions for your needs. Our showrooms offer a relaxing and welcoming atmosphere, allowing you to browse our products comfortably, with ample space and natural lighting to help you visualise how our furniture will look in your space.
Contact info
Caledonian Retail Park, ML2 7UR, Wishaw, Scotland, United Kingdom
- 01698 451293
4.5
Excellent
39 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Designer Rooms - Wishaw
Thank you for your great review and happy new year! - Team Designer Rooms
Reply from The Designer Rooms - Wishaw
Thank you for your amazing review!
The staff are very friendly and helpful and they couldn’t do enough for us
Our experience was very good the staff were friendly and very helpful to help us get what we needed
November 13, 2025
Reply from The Designer Rooms - Wishaw
Thank you very much for your great review - The Designer Rooms
Lovely store with quality goods
Lovely store with quality goods. Salesperson was helping and friendly
August 23, 2025
Reply from The Designer Rooms - Wishaw
Thank you for your great review
Christine was very helpful didn"t put…
Christine was very helpful didn"t put us under any pressure, very pleasant and great customet service provided she is an asset to your company. THANK YOU CHRISTINE.
August 10, 2025
Reply from The Designer Rooms - Wishaw
Thank you for your great review
Reply from The Designer Rooms - Wishaw
Thankyou for your great review!
Fantastic .
April 17, 2025
Reply from The Designer Rooms - Wishaw
Hi,
Thank you for your 5 star review.
Team DR
Lovely staff very helpful some…happy
Lovely staff very helpful some fantastic goods did not no this shop was here we will be back very soon
April 5, 2025
Reply from The Designer Rooms - Wishaw
Hi,
Thank you for your 5 star review.
Team DR
No apology for their mistake
I have had a horrible experience with this company.
- Horrific Communication
- No Apology
- No appropriate Refund
Early December:
Ordered a sofa and asked about delivery to the Highlands as we were moving there - were reassured by front of house staff that if there is any issue with us moving in that we can discuss storage/other delivery options once it is ready
Feeling reassured, placed the order and paid the hefty delivery charge
In the mean time we hit major difficulties with moving and our move gets delayed and we end up in a stressful situation jumping between temporary accommodation
3 February:
I get a call from Designer Rooms saying the sofa is ready and they will arrange delivery
I asked about storage options and clearly instructed to NOT deliver
Get told they can hold for a couple of weeks then there will be a charge
12 February:
Same guy calls and has forgotten our conversation -
I remind him and explain we are still in a difficult personal situation, can they hold it longer?
He stated no they can't hold it
I make is VERY clear NOT to deliver to the highlands and asked if we could arrange a new delivery address in the central belt and to be refunded the extra I paid for delivery up North
He told me he would have to look into it and get back to me
20 February:
Designer Rooms hands the sofa to the courier to send to Inverness with no communication with myself (dates confirmed by Executive Home Delivery)
24 February:
I am contacted by the courier that they are going to try and deliver today in the highlands
I explained that I had instructed Designer Rooms TWICE that this should not have happened
I then contacted Designer Rooms and got the same guy on the phone that turns out is their Retail Manager. I asked him if he remembered our 2 phone conversations which he confirmed he did, but when I asked him if he remembered that I instructed him not to deliver to the Highlands he went silent, then doubled down and jabbed at me -
“Well I didn’t know you didn’t already live there”
To which I told his is not relevant as he had reassured me that we could find another solution over the phone.
Since raising this with the Customer Service team there has been absolutely zero accountability taken and repeated attempts by the company to place blame on me.
I was also told over the phone:
“It got sent to Inverness so the delivery charge stands”
This should not be an excuse as I then contacted Executive Home Delivery who confirmed for me that Designer Rooms moved the sofa AFTER my phone calls to the Retail Manager
When I have asked for my delivery charge to be refunded, as I have been charged for their mistake, they have tried to make it seem like they did me a favour by not charging me the fee it took to bring the sofa back from the courier ...
I was offered a "Goodwill Gesture" that didn't even come to 50% of the fee I paid - not a refund!
Zero apologies have been offered
Communication has been consistently awful and as a result of the extra stress and lack of compassion I experienced with this company at a time of my life that has been extremely stressful in itself. I think the part that shocked me the most was how defensive they have been over the phone and email, at no point did anyone say "we are sorry this has happened, how can we make this better?" They have instead tried to make it my problem...
I would absolutely not recommend this company unless they have a serious customer service overhaul.
March 4, 2025
Unprompted review
Reply from The Designer Rooms - Wishaw
Hi, through your several conversations with the showroom Manager the change of address was never mentioned and therefore when your order was booked for delivery it was sent to the address you provided when placing the order. We then covered the costs with the carrier to re-deliver to the new requested address and we also offered you £100 refund which was refused by yourself. Thank you.
Reply from The Designer Rooms - Wishaw
Hi,
Thank you for your 5 star review!
Team DR
Furniture delivered by Gary & Keith…
Furniture delivered by Gary & Keith ,great friendly service
September 19, 2024
Unprompted review
Reply from The Designer Rooms - Wishaw
Thank you for your review.
Team DR
Reply from The Designer Rooms - Wishaw
Thank you for your review.
Team DR
Excellent service
August 29, 2024
Reply from The Designer Rooms - Wishaw
Hi,
Thank you for reviewing our Uddingston showroom service.
Team DR
Staff very friendly and helpful
August 17, 2024
Reply from The Designer Rooms - Wishaw
Hi,
Thank you for taking the time to review the team at our Uddingston showroom.
Team DR
Nice young lady very helpful in picking…
Nice young lady very helpful in picking our dinning table and chairs thanks john.d
July 17, 2024
Reply from The Designer Rooms - Wishaw
Hi,
Thank you for letting us know you were happy with Lauren's service!
The DR Team
Reply from The Designer Rooms - Wishaw
Hi,
Thanks for your lovely review of Shaun at our Wishaw showroom. We have passed this on to the team.
The DR Team
Eve in the Wishaw store is absolutely…
Eve in the Wishaw store is absolutely amazing. Best customer services we’ve had while out furniture shopping.
July 4, 2024
Reply from The Designer Rooms - Wishaw
Hi,
We have passed your lovely comments about Eve onto the Wishaw team. Thank you.
The DR Team
Doesn’t rush you.are very helpful.
June 29, 2024
Reply from The Designer Rooms - Wishaw
Thank you for your 5 star ⭐⭐⭐⭐⭐ review.
We really appreciate your feedback and look forward to seeing you in store again soon!
Reply from The Designer Rooms - Wishaw
Thank you for your 5 star ⭐⭐⭐⭐⭐ review.
We really appreciate your feedback and look forward to seeing you in store again soon!
Reply from The Designer Rooms - Wishaw
Thank you for your 5 star ⭐⭐⭐⭐⭐ review.
We really appreciate your feedback and look forward to seeing you in store again soon!
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