Thedesignyard Reviews 

155
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

The wall paper is stunning. Easy to put up once you can follow the pattern and looks wonderful in my lounge. I contacted the design yard looking for two rolls of wall paper which I needed very quickly... See more

Company replied

Rated 5 out of 5 stars

Great help when I realised that I hadn’t ordered enough wallpaper. I had support from Lea-Anne both online and by phone and I must say that I have never had such service before. She could not have b... See more

Company replied

Rated 5 out of 5 stars

Beautiful quality wallpaper that is very good value for money. I bought it to paper a wall in my bathroom. It’s a lovely soft grey and the pattern is raised / embossed slightly. Communication and de... See more

Rated 5 out of 5 stars

Absolutely fabulous customer service. My item arrived broken. I got in touch to report this. They immediately sent a new one in replacement. All so quick turnaround no issue. My item is beauti... See more

Company details

  1. Home Goods Store

Written by the company

The Design yard is far from a catalogue or rule book of style, and the curated collections are designed to pull together looks and uncover real gems from many sources to help you discover and develop your own story. The aim is to inspire everyone to express themselves in their home, because we believe it's what's inside that counts. Every item and brand is sourced with a view to find stories behind them, creating heirlooms and treasures. The Design Yard works with artisans and smaller UK & European businesses and are always on the look out to find more unique products, talented makers and designers to sell and to develop their own in house ranges. The Design Yard by House of Jola Ltd was created through the experiences and passion of our co-founder's Joanna & L-A in interior design, retail and just all things beautiful. They decided to put their creative heads together to produce an online retail place to sell unique and luxurious interior finds for the curious, offering their advice and knowledge along the way, working closely with their sister interior design company Stage Interiors.


Contact info

4.8

Excellent

TrustScore 5 out of 5

155 reviews

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4.8

All reviews

(155)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The wall paper is stunning

The wall paper is stunning. Easy to put up once you can follow the pattern and looks wonderful in my lounge. I contacted the design yard looking for two rolls of wall paper which I needed very quickly as I had been let down by another supplier and they very kindly sent the order out last minute and it arrived the following morning at 10am so I could get on with my decorating. Excellent service The Design Yard. Well done.

May 12, 2022
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Reply from Thedesignyard

Thank you Michelle and we are pleased you were happy with our services. We hope to see you again in our shop. If you have any photos of your lounge please do share them, we would love to see it up! Best wishes Jo & L-A xx

Rated 5 out of 5 stars

Quick delivery

Quick delivery, beautifully packaged, would order from this company again

May 11, 2022
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Reply from Thedesignyard

Thank you Lucy, that is so great to hear! We look forward to seeing you again soon. Best wishes, Jo & L-A :)

Rated 5 out of 5 stars

Arrived promptly and beautifully…

Arrived promptly and beautifully wrapped!

May 9, 2022
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Reply from Thedesignyard

Thank you Hazel, we do take pride with our packing and are really chuffed you loved opening the experience. We hope to see you again soon! Jo & L-A

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service

First time shopping at this lovely store. Delighted with my purchases. One item was sent in the wrong colour-way. Jo immediately rectified (the correct item was delivered the following day) and was a delight to deal with throughout.

May 9, 2022
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Reply from Thedesignyard

Holly thank you so much for being so kind to review us! We are so pleased you enjoyed the shopping experience despite the packing error! We look forward to seeing you again soon and enjoy the candles! Jo & L-A

Rated 5 out of 5 stars

Excellent quality and fantastic…

Excellent quality and fantastic delivery service

April 26, 2022
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Reply from Thedesignyard

Thank you Simon for taking the time to review our shop. It means so much to us that you are happy with the quality of the wallpaper and the prompt delivery service. Please do send us photos once the wallpaper makes it onto your walls! Love Jo & L-A xx

Rated 5 out of 5 stars

Recent order

We ordered some wallpaper. Arrived on time and nicely packaged. Thanks for being a reliable company to buy from.

April 25, 2022
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Reply from Thedesignyard

Thank you Charlotte you are very welcome. We believe in great customer service and do try to make the journey as seamless and enjoyable as possible. We hope to see you again soon and do send us some photos of the wallpaper once up! Love Jo & L-A xx

Rated 5 out of 5 stars

Arrived promptly

Arrived promptly, very happy with my order and love the products I received

April 22, 2022
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Reply from Thedesignyard

Thank you Katherine we are so pleased you are happy with the product and the experience shopping with us. Love Jo & L-A xx

Rated 5 out of 5 stars

Super experience all around

I rarely write reviews but these guys deserve it. Perfect product at a more reasonable price than other suppliers, beautiful packaging, and super efficient and reasonable delivery. I will absolutely purchase from The Design Yard again.

April 21, 2022
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Reply from Thedesignyard

Thank you Joanne for taking the time to write us a wonderful review. We care about the whole journey and we look forward to seeing you again on our online boutique. Love Jo & L-A xx

Rated 5 out of 5 stars

I ordered a green ceramic jug and it…

I ordered a green ceramic jug and it arrived as blue. Great customer service, replied quickly and politely. The correct jug was delivered and I was able to keep the first packaging order free of charge. The jugs themselves are great quality and size who recommend!

April 5, 2022
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Reply from Thedesignyard

Thanks Maria. Sometimes we get colour blind. We are happy we got it right in the end. The trouble with humans rather than machines right...So happy you like the jug L-A & Jo

Rated 5 out of 5 stars

Lovely paint

Great service. The paint was delivered to another address but they rectified the problem quickly. The paint was gorgeous.

April 5, 2022
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Reply from Thedesignyard

Thanks Margaret for you patience. We swear that paint was on the run! Once the delivery companies take hold it can be difficult to sort but we are delighted it found its rightful home. We would love to see it up. Cheers Jo & L-A

Rated 5 out of 5 stars

Rain chain

Really good service prompt with no issues,my item was beautifully packaged and of good quality

April 5, 2022
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Reply from Thedesignyard

Thanks Carly. The rain chains are new, we think they are delightful too. And we LOVE packing. We're like little Christmas Elves but all year round.
Cheers Jo & L-A

Rated 5 out of 5 stars

Van Gogh blossoms

Great service, helpful . Very pleasant staff, Jo and Katy. Have responded previously , sent photo of my efforts. Not bad for a 74 year old

March 18, 2022
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Reply from Thedesignyard

Fab! Thanks for the feedback. We really try hard to make sure everything goes to plan. We hope you enjoyed working with humans :)
Great job!!
Love Jo & L-A

Rated 5 out of 5 stars

Beautiful wallpaper

Beautiful wallpaper of excellent quality which was thoroughly well packaged and speedily dispatched. Thank you.

March 16, 2022
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Reply from Thedesignyard

Thanks Lorna, we are pleased you are pleased. Love Jo & L-A

Rated 5 out of 5 stars

Fantastic service

Fantastic service, packaged brilliantly and carefully! Absolutely love my new jug, will definitely be a returning customer

March 12, 2022
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Reply from Thedesignyard

Thanks Katie, we try our best to make sure your purchases arrive safely as they are gifts after all, even if from you - to you. Love Jo & L-A

Rated 5 out of 5 stars

My ordered arrived within 12 hours of…

My ordered arrived within 12 hours of ordering and was very beatifically packaged. Very happy customer!

March 11, 2022
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Reply from Thedesignyard

Thanks Amy - delighted you're happy. That's the goal! Love Jo & L-A

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