The Detailing Shack Reviews 

151
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Spoke to Jamie on the phone before ordering. Full comprehensive verbal guide on what I needed. Order placed, and the goodies arrived well inside 24 hrs from ordering. Previously dealt with Jami... See more

Rated 5 out of 5 stars

Amazing service as per usual. I’ve been going to the Detaling shack for years! Laura and Rob have always looked after me with any queries and questions I’ve had. This was my first time placing an... See more

Rated 4 out of 5 stars

Good price with 10% discount for first order. I would have given 5 stars but my order was posted despite asking for click and collect. I rang and all they suggested was leaving a note on my door or as... See more

Company replied

Rated 5 out of 5 stars

Whatever you need for cleaning your car and more! From air fresheners to shampoo to ceramic coatings and everything else in between. Rob, Laura and Rebecca are always available for advice on what you... See more

Company replied

Company details

  1. Car Accessories Store

Written by the company

Quality vehicle detailing supplies store. Premium car care products at affordable prices. GTECHNIQ accredited detailing studio- specialising in ceramic coatings, paintwork correction and enhancement. Premium Shield accredited paint protection film installer.


Contact info

4.8

Excellent

TrustScore 5 out of 5

151 reviews

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4.8

All reviews

(151)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent with a capital E

Very fast delivery, good price and easy to deal with, definitely the place to go for my future detailing supplies. Excellent

September 18, 2023
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Reply from The Detailing Shack

Many thanks for the great review

Rated 5 out of 5 stars

Handy Local Valeting Supplies

Local company for me so very handy for picking up car valeting supplies, quick and easy click n collect service via the website and a nice pleasant staff to deal with when you do. Good stuff!

July 30, 2023
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Reply from The Detailing Shack

Many thanks for the great review

Rated 5 out of 5 stars

The best in the business! Amazing customer service!

The best in the business, great customer service, really helpful staff and so busy, even when you see them crazy busy packaging orders to send out they still take the time to help customers in store, I don't know how they do it, a few times I've been in now when in the area, as i usually order online, and everytime I go into store, they are so busy! It just shows how good they are when they are that busy!

June 5, 2023
Unprompted review
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Reply from The Detailing Shack

Many thanks for the great review

Rated 5 out of 5 stars

Best detailing shop I have visited

Great place, and if you don't have a budget fatal as you come out with far more than you intended!

Huge range to suit every type of detailer. If you ask for help you get it but there is no high pressure selling which is a huge plus for me.

March 30, 2023
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Reply from The Detailing Shack

Thanks so much for the glowing review! The Detailing Shack Team

Rated 5 out of 5 stars

Very friendly and very knowledgable…

Very friendly and very knowledgable staff. A great selection and wide variety of products to choose from. Will definitely be using them again!

April 9, 2023
Unprompted review
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Reply from The Detailing Shack

Thanks so much for the great review! We appreciate it! The Detailing Shack Team

Rated 5 out of 5 stars

I've been buying my detailing products…

I've been buying my detailing products from here for the last 3 years, always had in stick what I've needed, been given great advice on all products highly recommended 👌

April 10, 2023
Unprompted review
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Reply from The Detailing Shack

Thanks so much for the great review! The Detailing Shack Team

Rated 5 out of 5 stars

Snow foam lance delivered quickly

Ordered a snow foam lance (Hydro 360) and some other bits, they arrived quickly and were well packaged.

The Hydro 360 is a good bit of kit. The build quality is awesome compared to the Karcher lance attachment I'd previously borrowed. I gave it it's first use yesterday and it worked really well.

The website was easy enough to use and had a decent range of product in the car detailing niche.

February 26, 2023
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Reply from The Detailing Shack

Thanks so much for the great review! The Detailing Shack Team

Rated 5 out of 5 stars

Efficient and professional service

Efficient and professional service. The ordering process was simple and goods delivered as promised. Communication was excellent will definitely be ordering via website again.

February 4, 2023
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Reply from The Detailing Shack

Thanks so much for the great review! The Detailing Shack Team

Rated 4 out of 5 stars

Good price with 10% discount for first…

Good price with 10% discount for first order. I would have given 5 stars but my order was posted despite asking for click and collect. I rang and all they suggested was leaving a note on my door or asking neighbours, neither of which were an option. I had to rearrange my diary and work from home so I was in to receive the order and it was then just left on the doorstep anyway. I'm sure this was a simple mistake, I'd use them again but would order by phone or ring and check to make sure they've got the right instructions.

January 30, 2023
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Reply from The Detailing Shack

Hi There,

Many apologies for the issue you experienced. We're only a 2-man band and unfortunately on this occasion (a very busy Monday) the click and collect instructions were missed by accident. This has NEVER happened before, however, we are only human and we can only apologise.

We couldn't re-call the parcel unfortunately as it was on a next day delivery and already at the depot being sorted. So the only advise I could give, was to allow this to be delivered to a safe place or neighbour. I can only apologise once again for the inconvenience.

Please drop us an e-mail or phone call next time you order and we will ensure you are compensated for the issue experienced on this order..

Thanks,
The Detailing Shack Team

Rated 5 out of 5 stars

Company sent items speedily and well…

Company sent items speedily and well packaged. They were really helpful on the phone recommending products based on my requirements. I would not hesitate to order from them again.

November 28, 2022
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Reply from The Detailing Shack

Thanks so much for the great review! The Detailing Shack Team

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