The Drone Worx Reviews 

493
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Very pleased to have found this company. Booking in the drone repair was straightforward with good communication throughout. This extended to the repair itself, keeping one informed as to what was b... See more

Rated 5 out of 5 stars

Fantastic customer support! and very quick to fix/dispatch the repaired drone. Always in contact and ready to answer any questions, every update of the repair was emailed to me, would definant... See more

Rated 5 out of 5 stars

Spot on service. I'm new to this drone malarkey. I was gifted a drone that had been sat in a loft for many years with bits missing. After collecting cables, battery charger, batteries etc... See more

Rated 5 out of 5 stars

My phantom 4 had charging problems didn't quite know what to do so I Google and came across the drone worx sent an email saying my problem they sent me a label to send to them .the guys are very he... See more

Company details

  1. Events & Entertainment

Information provided by various external sources

Drone worx is changing the Drone industry in both the hobby aspect, commercial and competitive. By specializing in these fields we can give the best advice to our customers on what they could do to improve their machines. We aim to bring you the best product offerings direct from manufacturers Spektrum, Futaba, Turnigy, DJI, Emax, ImmersionRC, HPI-Racing, Feiyu-Tech and many more, this allows us to get direct support with any issues our customers bring to us, allowing us to get it resolved as quickly as possible, but also to bring you the latest products at the best prices. With 10 years at hobby level and 5 years commercial experience in RC we have dealt with a wide range of product, this has allowed us to choose our range of products that we feel you our customers will enjoy too! Need something remotely controlled for a specific task? Bring the problem to us and we'll do our best to prototype-to-product a system that will fill your needs, having previously designed systems for aerial photography, package delivery, security systems and unmanned surface photography equipment, we enjoy taking on a challenge and adapting something remote controlled to fit new roles. We put pride into our work to bring you a product that is built to a high standard, doing our best to make custom builds neatly presented and thoroughly tested to ensure that you get smooth operation upon receiving your item, and to make sure that it will fit the result you, as our customer, wants. Need to contact us? Get in touch through telephone, email, instant messaging or video conferencing, with us utilizing a wide range of communication methods listed on our contact us page in order to allow you to contact us one way or another. Need something quickly? Drop in, with our trade counter now open for business you can collect what you need when you need to.


Contact info

4.8

Excellent

TrustScore 5 out of 5

493 reviews

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4.8

All reviews

(493)

1 review in the last 12 months

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Rated 4 out of 5 stars

Drone makes uncontrolled drop whilst hovering

Small problem with initial shipping (a problem with the courier, rather than Drone Worx), but once that was sorted out, the fault identification and fix was dealt with promptly and returned to me within a few days. Now working ok again without problems. Pleased with overall service.
As a suggestion for process improvement, I would have preferred to have a direct phone contact number rather than a generalised email and subsequent call-back.

September 23, 2024
Unprompted review
Rated 5 out of 5 stars

THE PEOPLE FOR THE JOB !

First of all the drone is fixed which another company failed to do after 8 weeks so it's a win win .
Good comms with ongoing updates of the current situation of the unit you have in for repair.
A full run down of what they found and a breakdown of damage or software issues . Also a breakdown of repair costs .
Paid drone fixed posted back working perfectly what's not to like !!
Cheers to the people at ............
The Drone Worx

September 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great end to end service

Great end to end service from these guys. Drone repair was fast tracked, it was actually replaced, and sent back to my home address the day I left for my 3 week road trip in the south. Quick email and they captured the delivery and re-routed it to my first destination in Glastonbury and it was there for me to collect the next morning, not sure of the logistics behind that but Fantastic! This was a god send as it meant I could use it during my holidays. For me this was going above and beyond so more than happy. Great communication and all over great experience and would certainly reccommend these guys.

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Fantastic service - super fast turnaround. Would defo recommend to anyone looking for drone repairs. Thank guys!

August 14, 2024
Unprompted review
Rated 4 out of 5 stars

Great service from these guys

Great service from these guys. Thought it a bit expensive but drone came back fully charged, clean and new rotors along with the gimble repair. Had to chase as needed it for work but they responded very quickly each time I chased. No issue with using again

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from The Drone Worx

Excellent service from The Drone Worx. From initial enquiry to receiving my drone back fully working, they provided an excellent speedy service and kept me informed of progress every step of the way.

August 6, 2024
Unprompted review
Rated 5 out of 5 stars

First class service

Easy to contact and arrange service and always kept in the loop at what was happening re work that needed done and price and when it would be ready Only down side was using UPS as they use other couriers before they get it and took over a week to arrive with no tracking but this was no fault of The Drone Worx. I asked if return could be with a different courier and it was back to me in 2 days using Roy Mail so yea would recommend and would definitely use again

July 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience ….

Very easy to deal with Drone Worx, label was emailed and I packaged up drone, after assessing drone an estimate was sent which I accepted & the drone was dispatched back. Fully working again. Thank you.

July 23, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, very easy, used their express service and had the drone back as new within the week.
Reasonable and great communication.
Hats off for making a great company

Fixed DJI 3 pro which had a broken rotor arm. These guys went above and beyond. Thanks to the team. First class!

June 16, 2024
Unprompted review
Rated 5 out of 5 stars

5 star communication

After a brutal landing I wanted someone to check over my mini 3pro, I was sure it was dead in the water for sure.
A quick email of enquiry and things were quickly and clearly organised for me from printing the prepaid postage to regular updates on the work in hand.
I paid extra for a quick turnaround and drone returned in full working order within 2 weeks.
I considered charges very fair.
Would certainly use them again.

May 29, 2024
Unprompted review
Rated 5 out of 5 stars

Impressive

Good comms start to finish. Drone back to me in an about a week. Very reasonable costs, I thought. Yep, recommended

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great service, highly recommended.

My Mavic Pro crashed in December 2023, pilot error. I sent the mavic to Drone Worx shortly after. Paid for the repair end of April and the Mavic returned within 5 days of payment.

The gimbel and camera were damaged in the crash. Cost of repair was very reasonable. I thought they returned to me a brand new Mavic Pro. Either the original Mavic body was super cleaned or they gave me a brand new Mavic body as well as replacing camera and gimbel.

Communication was faultless from the time I sent the Mavic to getting it returned.

I have no hesitation recommending Droneworx if your Mavic drone is ever damaged.

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great communication and estimate

Great communication and estimate. Updated at all stages of survey, estimate and repair and drone returned very quickly as if it was not even missing. All working as it should and a very happy customer because of it. Would highly recommend and I will be using them again in the future. Thanks to all

April 18, 2024
Unprompted review

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