The Dustpan and Brush Store Reviews 1,389

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting their durability and effectiveness for various cleaning tasks. Many consumers are also very satisfied with the reasonable pricing and the swift, efficient delivery service. The ordering process is frequently described as easy and straightforward, contributing to a positive overall experience. However, some people were dissatisfied with issues related to product descriptions being inaccurate, leading to receiving different items than expected. A few other people also felt that the company's customer service was unhelpful when delivery problems arose, particularly with certain couriers, and some reported receiving damaged items or products that did not fit standard equipment.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the good quality and functionality... See more

Quality

Consumers consistently express satisfaction with product quality. Many reviewers highlight that items are... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and efficient... See more

Order

Clients share positive opinions on order. Many customers report that ordering is easy and items arrive... See more

Price

Reviewers express satisfaction with the pricing, frequently describing products as good, fair, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've ordered from this company over 5 times now never had a single issue .items arrive super quickly in great condition well but not over packaged .Products are good quality function well and last a d... See more

Rated 5 out of 5 stars

I ordered the Microfibre Bendy Feather with extendable handle and Hand Duster set on 29th September and received it on 3rd October. The item was well packaged and I’m very pleased with the set. The ex... See more

Rated 5 out of 5 stars

Hi this mrs mitha I order deck brush g rd he item was nice I had a disabilty shower new bathroom fitted I wil use the brush t o scrub the floors will Recomended to family friends wil order again in... See more

Rated 5 out of 5 stars

Recently built a large bathroom extension/wetroom for my disabled wife. Opted for tiling as being easy to clean but chose too light a grout. Only way to clean it was on hands and knees with a scrubb... See more


Company details

  1. Cleaning Products Supplier

Information provided by various external sources

We are a UK company who specialise in supplying quality brushes, brooms and dustpans direct to the consumer and also to the trade and via various distribution networks.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 87% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I've ordered from this company over 5…

I've ordered from this company over 5 times now never had a single issue .items arrive super quickly in great condition well but not over packaged .Products are good quality function well and last a decent amount of time .happy to recommend to anyone

April 21, 2026
Rated 1 out of 5 stars

Broom handle

Broom handle - product description and specification on website and ebay were inaccurate. 22/23mm turned out to be 24/25mm. Initial response from the company was unhelpful until I referred them to their own website and Ebay listing. They seemed to think it was my fault and threw the burden of return and refund on to me for their misleading adverts/order form. In their favour, delivery was fast and efficient - just wrong

April 30, 2026
Unprompted review
The Dustpan and Brush Store logo

Reply from The Dustpan and Brush Store

Hello David,

We’re very sorry for the inconvenience and frustration this has caused.

We sincerely apologise for the confusion regarding the product specification. The size discrepancy of 2mm was due to a human error in the listing, and we have now updated the details to ensure this does not happen again to other customers.

We also apologise if our initial response came across as unhelpful—that was not our intention. We truly appreciate you bringing this to our attention, as it helps us improve both our listings and our service.

We will reach out to you via the same email thread to make sure this matter is properly resolved for you. Thank you again for your feedback, and we’re sorry for the experience you’ve had.

Kind regards,
Kim

Rated 5 out of 5 stars

WOW!

The quality of the product was much better than the traditional mop with wooden handle and the result was a much drier finish and lovely clean floor. Thank you and after trying most of the different types of mops and pads I am sticking with yours. Thank you!

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Easy Grip sponge cleaning…

Brilliant Easy Grip sponge cleaning set. I ordered this via Amazon, I have used electric sponge cleaners in the past and they are actually not as strong or easy to manouvre! These are brilliant, you get a handle which attaches to 3 cleaning sponges and they are large but small enough to cover corners and difficult angles in the bathroom or kitchen. I love them and cleaning the bath is significantly easier.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Soo good to buy something British

Soo good to buy something British, as soon as I opened it I could see the quality, very well wrapped very easy to put together ( &I am eighty) , plus fast delivery, I rarely rate products but I certainly rate this firm.
Patricia Merthyr Tydfil

April 10, 2026
Unprompted review
Rated 3 out of 5 stars

Just received my bathroom cleaning set…

Just received my bathroom cleaning set but the head slides in but won't lock please advise

April 9, 2026
Unprompted review
The Dustpan and Brush Store logo

Reply from The Dustpan and Brush Store

Good morning Jayne,

We’re very sorry to hear about the issue with the locking mechanism and apologise for the inconvenience caused.

We’d really like to get this sorted for you as quickly as possible. Unfortunately, we’re unable to locate any email or order details under your name, so we kindly ask that you contact us directly with your order reference.

Once we have your details, we’ll do our very best to resolve this matter for you right away. Thank you for your patience, and we’re sorry again for the trouble caused.

We look forward to hearing from you so we can resolve the matter


Kind Regards
The Dustpan and Brush Store
Amotherby, North Yorkshire, England

Rated 5 out of 5 stars

Quality is good

I haven't used the dustpan and brush or brooms yet but they do seem excellent quality. Good to have a metal dustpan

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered Dry Floor Cleaning Wipes for…

I ordered Dry Floor Cleaning Wipes for Static Floor Mops from this company via B&Q. They are just as good if not better than Flash dry wipes and are slightly bigger. This is my second order which was despatched using Evri who I cannot fault. Kept up to date re free very fast delivery. I will be back. Thank you.

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and products

Excellent service and products - I have ordered many times with The Dustpan and Brush Store and their products are so practical and unique and the service is exceptional. Ordering is easy and deliveries are so quick and organised, I cannot speak highly enough of this customer and staff! Superb.

March 19, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid! They use EVRI for delivery.

Avoid this seller. Seller uses EVRI and when EVRI don't deliver the company is unwilling to help. I ordered from the seller on 2nd March and seller allegedly dispatched the item the same day. EVRI tracking shows they received the item on Thursday 5th. Item has remained at the delivery hub ever since. Seller keeps apologising thinking that this will solve the problem. Seller needs to realise apologising only aggravates the problem. This company should be avoided until they change courier.

March 11, 2026
Unprompted review
The Dustpan and Brush Store logo

Reply from The Dustpan and Brush Store

Good morning Alan,

We’re very sorry for the frustration and inconvenience this experience has caused.

To clarify, the order was dispatched from our warehouse on time as promised. However, courier tracking updates can sometimes take time to appear on their system, as parcels often move between transit points and hubs before scans are reflected on the tracking website.

We understand how concerning it is when tracking does not update as expected. Our team did respond to your email explaining this situation and worked to resolve the matter as quickly as possible. To ensure you were not left out of pocket, we have issued a full refund for the order.

We sincerely apologise for the inconvenience caused and appreciate you bringing this matter to our attention. Your feedback regarding the courier service has been noted and will be discussed internally as we continuously review ways to improve our customers’ experience.

If there is anything else we can help with, please do not hesitate to contact us.

Kind Regards
Kim
The Dustpan and Brush Store
Amotherby, North Yorkshire, England

Rated 5 out of 5 stars

Great product and good service

I bought their general purpose cleaning brush on recommendation of ChatGPT. (It was refreshing that an ai model didn’t just link me to Amazon for once!) because I needed to get rid of tiny specks of embedded fluff in my rug which a hoover had been unable to deal with. The brush had bristles made of a rubber type material that were firm and dealt with the problem brilliantly where other brushes had failed. It also was gentle enough on the rug that it didn’t damage it. The product was also very good value and delivery was good and it came when expected. Seems like a very good company.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Good quality dustpan and brush set

Good quality dustpan and brush set. Easy to put together, robust and does the job well with an angled brush for awkward spots. Arrived super quickly. Would use this company again.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

No more dirty tiles

Struggled for ages to clean my tiled floors dirty grout and hard to reach divets The Angled Grout Brush with its extended handle is a revelation super easy to use and the results were fantastic a superb buy and excellent value highly recommend

February 13, 2026
Unprompted review

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