The Edit LDN Reviews 

1,492
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

I come back here every few months to ensure that other people are fully aware of these thieves and scammers. They stole thousands of pounds from their own sellers/customers and it seems that nothing... See more

Company replied

Rated 1 out of 5 stars

Top scammers! Refused to pay sellers and stole products! Victoria and Austin were absolute nightmares and promised that I would get paid for MY products that I sent! Thousands of pounds gone and so we... See more

Company replied

Rated 2 out of 5 stars

I ordered with this company. It took over a month and a half to receive the product overall the product quality is nice but customer service and communication is terrible.

Company replied

Rated 5 out of 5 stars

I'll be honest, looking at some of the negative reviews didn't leave me very optimistic. Working in sales, dealing with the general public, i understand the most people are very impatient and anxious... See more

Company details

  1. Online Marketplace
  2. Shoe Store
  3. Streetwear Store

Written by the company

The Edit LDN - The Home of Limited Edition Clothing and Sneakers. A Global Online Marketplace for Limited Sneakers and Streetwear.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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2.4

All reviews

(1,492)

9 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible response

Item never arrived within time frame I had to contact them and after then complaining about the generic responses got a reply and said they could source a new order and then the exact same thing happened again! Ended up nearly three months wait and cancelling the whole order to which I had no apology just a generic response confirming a refund.

December 1, 2023
The Edit LDN logo

Reply from The Edit LDN

Hi EM,

Thank you for taking your time to write a review.

We're genuinely sorry for the frustrating experience you had with your order.
This isn't the service we aim to provide. We understand the delays were inconvenient, and we apologise for any inconvenience caused. Your feedback is important, and we're taking steps to prevent such issues in the future.

If there's anything else you'd like us to address, please let us know.

Many Thanks
The Edit LDN Team

Rated 1 out of 5 stars

Never got my order

Never got my order, took time to respond with no clear answer or amy guidance, and finally got a refund weeks later.

December 1, 2023
The Edit LDN logo

Reply from The Edit LDN

Hi Gemma,

Thank you for your feedback on this review as this is very important to us.

We're truly sorry for the inconvenience and delay you faced with your order. That's not the experience we want for our customers. We understand the frustration, and we appreciate your patience during this process. We're working to improve our communication and processes to ensure this doesn't happen again.

This is key to our improvement, and we're making things even better now.

Many Thanks
The Edit LDN Team

Rated 1 out of 5 stars

Ended up cancelling order, never arrived…

Placed my order at the end of November and ended up cancelling by mid January. I had to keep reaching out for updates. My daughter ordered the same shoes from someplace else and they arrived in three days. I won’t be using Edit LDN again.

December 1, 2023
The Edit LDN logo

Reply from The Edit LDN

Hi SW,

Thank you for sharing your experience, and we genuinely appreciate your review.

We're genuinely sorry for the delays you experienced with your order. That's not the service we aim to provide, and we understand your frustration. Your feedback is valuable, and we're working on improving our processes to ensure a smoother experience in the future. If there's anything else you'd like us to address, please let us know. We appreciate your understanding.

Many Thanks
The Edit LDN Team

Rated 1 out of 5 stars

Terrible

Terrible, order placed November 2023! Still waiting to receive, now company is in administration!! No word on where to go next!

December 1, 2023
The Edit LDN logo

Reply from The Edit LDN

Hi Kristy,

Your feedback means a lot to us and we appreciate your review.

We're truly sorry for the inconvenience and uncertainty you're facing. This is not the experience we intend for our customers. We understand your frustration, and we're here to help. Please reach out to our customer support at support@theeditldn.com, and we'll do our best to assist you during this challenging situation.

Many Thanks
The Edit LDN Team

Rated 1 out of 5 stars

Disgusting company

Ordered a pair of uggs at the beginning on December, still not arrived it’s now the end of January. Emailed several times to be told they are being sent out. Emailed today to be told they have entered administration and to take it up with my bank. Absolutely disgusting please avoid ordering from this joke of a company. Now a fight to try and get my money bank

January 30, 2024
Unprompted review
The Edit LDN logo

Reply from The Edit LDN

Hi Samantha,

We sincerely apologise for the inconvenience you've faced, and we understand your frustration. This situation is not in line with our standards, and we're truly sorry for the experience you have had.

Could you provide us with any details on your order, so we can assist you further. We're committed to resolving this matter and appreciate your patience during this challenging time. We are committed in resolving your issues and find the bets possible solution for you.

Many Thanks
The Edit LDN Team

Rated 1 out of 5 stars

The worst experience ever

The worst experience ever, ordered at the start of November, heard nothing till December. They said if they can’t get a hold of the item they will refund me by Christmas, they didn’t do either and had to messaged them and pester them constantly my refund only came last week the 22/Jan/2024

November 30, 2023
The Edit LDN logo

Reply from The Edit LDN

Hi,

Thank you for leaving us a review.

We're sorry for the delay and frustration you experienced with your order. We understand it wasn't ideal, and we appreciate your patience. We're working on improving our processes to prevent this from happening again.

Many Thanks
The Edit LDN Team

Rated 1 out of 5 stars

VILE SCAMMERS

SCAM!!!! They never sent the trainers and refused to give me a refund of £1400. Apparently now have gone into administration and have been told to contact my bank. I will probably never get this money back. It is absolutely grotesque a company THIEVING money from customers.

January 29, 2024
Unprompted review
The Edit LDN logo

Reply from The Edit LDN

Hi NM97,

We sincerely apologise for the inconvenience you've faced, and we understand your frustration.

We recommend reaching out to our customer support team at support@theeditldn.com with your order details so we can assist you further. We're committed to resolving this matter and appreciate your patience during this challenging time.

Many Thanks
The Edit LDN Team

Rated 1 out of 5 stars

Orderd November still haven't received…

Orderd November still haven't received the trainers,emailed today to be told its not down to the company because another company had taken over,Do not use this company there scamming people out of hundreds of pounds around Christmas time,

November 30, 2023
The Edit LDN logo

Reply from The Edit LDN

Hi Jordan,

Thank you for your feedback. We apologise for the trouble with your order. This isn't the service we aim for.

We're dedicated to solving this issue and thank you for your patience in this challenging situation. If there's anything specific you'd like us to address, please feel free to let us know.

Many Thanks
The Edit LDN Team

Rated 2 out of 5 stars

Spend your money else where if you want a good service

Ordered a shoe from them, It took 3 months to here back that the shoe hasn't Pass quality inspection and they will get intouch back with me when they source another shoe. I was like hell no, during this 3 months I was battling endlessly with these people to get my money back. If you can just stay the hell away from them, don't understand why they are still operating in business.

November 30, 2023
The Edit LDN logo

Reply from The Edit LDN

Hi Lewis,

We're genuinely sorry for the delays and the hassle you faced with your order. This is not the service we aim to provide, and we understand your frustration.

We appreciate your feedback, and we're actively working to improve our processes.

Many Thanks
The Edit LDN Team

Rated 1 out of 5 stars

Do not buy!!!

Says 10 working days for delivery but they never came, they were a Christmas present which were brought in November so plenty of time to arrive for Christmas

November 30, 2023
The Edit LDN logo

Reply from The Edit LDN

Hi Rhea,

We're sorry to hear about the delivery issue with your Christmas present. We understand the importance of timely delivery, especially for special occasions. We apologise for any inconvenience caused. We'll look into this matter promptly.

Many Thanks
The Edit LDN Team

Rated 1 out of 5 stars

I DO NOT RECOMMEND PURCHASING ON THIS…

I DO NOT RECOMMEND PURCHASING ON THIS PAGE IT IS ABSOLUTELY ARBITRARY, A LIAR A SCAM I paid for 2 months and didn't get it USE PAYPAL was ALWAYS what saved me because they DID NOT WANT TO GIVE ME THE MONEY BACK BY SIMULATING THE MONEY REFUND WHICH WAS ALWAYS CANCELED

November 28, 2023
The Edit LDN logo

Reply from The Edit LDN

Hi Morgana,

Thank you for sharing your review.

We're truly sorry for the inconvenience you've faced. This is not the experience we intend for our customers. We'll ensure this is resolved and appreciate your patience.

Many Thanks
The Edit LDN Team

Rated 1 out of 5 stars

SCAMMERS!!!!

SCAMMERS!!!!! Avoid this company

January 29, 2024
Unprompted review
The Edit LDN logo

Reply from The Edit LDN

Hi Ellie,

Thank you for your feedback.

We're sorry to hear about your experience. We take this seriously and want to help. Please share more details or contact our support team at support@theeditldn.com. We're here to assist you.

Many Thanks
The Edit LDN Team

Rated 1 out of 5 stars

My purchase didn’t even make it to the…

My purchase didn’t even make it to the post after weeks so decided to get a refund the refund has failed twice and still haven’t got it sorted will never get from here again

November 29, 2023
The Edit LDN logo

Reply from The Edit LDN

Hi Aoibhinn,

Thank you for sharing your review.

We're truly sorry for the inconvenience you've experienced. While we're currently facing challenges due to our administration status, we're committed to assisting you in seeking resolution through the suggested methods.

Your feedback is important to us, and we apologise for falling short of your expectations.

Many Thanks
The Edit LDN Team

Rated 1 out of 5 stars
The Edit LDN logo

Reply from The Edit LDN

Hi Nathan,

Thank you for sharing your thoughts in the review!

To assist us in investigating your experience, could you please provide us with any relevant information? This will allow us to pinpoint the specifics of your order and provide you with the correct information.

Many Thanks
The Edit LDN Team

Rated 1 out of 5 stars

(Part 1/2) *****PLEASE READ IF YOU’RE A SELLER/CONSIGNER OR IF YOU ARE A CUSTOMER OF EDIT LDN****

(Part 1/2)

*****PLEASE READ IF YOU’RE A SELLER/CONSIGNER OR IF YOU ARE A CUSTOMER OF EDIT LDN****

The Edit Man Ldn Company has gone into administration. They have now been taken over by Brand Alley UK trading as Edit Ldn Limited who are REFUSING to pay their consigners (sellers) and any outstanding payments to their sellers from as far back as October 2023 till 18th January 2024. They have also taken funds from customers who had/have placed orders from Q4 2023 till 18th January 2024. Even if you have an order after this date, or prior, continue to read on for your own safety from this company, your money is in the hands of these people.

THIS IS ALSO CONSIDERING THE ORIGINAL OWNER MOHAMMED RASHID (MOSES) HAD SENT OUT THREE SEPARATE COMMUNICATIONS TO ALL SELLERS THAT THEY WOULD BE PAID PRIOR TO NEW ACQUISITION OF EDIT LDN.

LET THIS BE KNOWN MOHAMMED RASHID (MOSES) IS *STILL* THE REGISTERED CEO OF EDIT LDN.
MOHAMMED RASHID IS STILL INVOLVED WITHIN THE COMPANY, DESPITE STEALING FROM BOTH CONSIGNERS AND CUSTOMERS AND LIQUIDATING THE COMPANY USING HIS CUSTOMERS FUNDS.

***THE NEW DIRECTORS ORIGINATING FROM BRAND ALLEY UK NOW WORKING WITH THE CEO MOHAMMED RASHID (MOSES)***
RAYMOND CLACHER
MARC FELDMANN
ROBERT FELDMANN
TANIA FELDMANN
SIMON SMITH

THEY HAVE ALL SIMULTANEOUSLY AGREED, WITH MOHAMMED RASHID STILL BEING PART OF EDIT LDN WHO ORIGINATED THESE PROMISES, THAT THEY WILL NOT BE PAYING OUT ALL OUTSTANDING DEBT OWED CONSIGNERS PRIOR TO JANUARY 18TH 2024.

RAYMOND CLACHER ON BEHALF OF BRAND ALLEY UK HAS NOW SENT OUT EMAILS TO ALL SELLERS STATING ANY COMMUNICATION PRIOR TO 18TH JANUARY 2023 IS ESSENTIALLY VOID AND MEANINGLESS. THIS INCLUDED MOHAMMED RASHID STATING ALL CONSIGNERS WOULD BE BACK-DATED AND PAID UPON NEW TAKEOVER AND POST THE NEW DEAL GOING THROUGH. BRAND ALLEY UK AS THE NEW OWNERS HAVE DECLINED TO WITHDRAW THIS STANDARD AND COMMUNICATION SET BY MOHAMMED RASHID, AND ARE NOT TAKING RESPONSIBILITY FOR ALL PAYMENTS OWED TO ANYONE PRIOR TO THIS DATE.

***Some consigners are owed upwards of 4, 5 and even 6 figures worth of payments.***

A VERY select few of these consigners have been reached out with a 70% debt pay-off, only given to their largest consigners.

Anyone who is owed less than 5 figures, I imagine will not be getting ANY percentage of their payments back to them. Even with their largest debts owed to consigners they will have to take a haircut of 30% lower than their original amount.
Let this be clear; This is 30% of a figure owed on 5 to even 6 figures, meaning they are taking thousands-to-tens of thousands of £’s lower than the money originally & rightfully owed to them in the first place.
And this is only for a select few individuals who have already been reached out to this past week, whereby Brand Alley said they would be paid within 7 working days.

THEY HAVE SPECIFICALLY TOLD THESE SELLERS TO KEEP THIS INFORMATION PRIVATE; so much not to notify any other sellers/consigners that they are only paying 70% of the debt to these select few individuals. The rest of us, whom are a very large portion owed 3 to 4 figures, are getting absolutely nothing. I imagine there are hundreds of us who are owed anywhere from as low as a few hundred to a few thousands of £’s. I am personally owed around £510, where I was promised by my consignment account manager Victoria Highland, in writing, prior to the acquisition, that I would be paid this amount, however any communication to the original consignment managers, is also not being acknowledged, nor upheld to by Brand Alley UK. They have told sellers, and i quote
“any transaction prior to 18th January 2024 is therefore not the responsibility of BrandAlley UK Limited, who are now the owners of a new company called The Edit LDN Limited” “Despite any written correspondence prior to BrandAlley UK Limited’s acquisition whilst sent with best intention based on the information provided at the time of sending, were not authorised by the new owners”
This means, no matter who you had spoken to, whether it was your consignment account manager, any support staff, or even Mohammed Rashid (Moses) himself, the directors from Brand Alley UK have decided you will not be getting paid nada. Doesn’t matter what you were told, and doesn’t matter how long you have been owed for or what you have done for Edit Ldn, Ray Clacher, Simon Smith and the Feldmann family (ironically the whole family is here doing this) have told you all to jog on.

January 28, 2024
Unprompted review
The Edit LDN logo

Reply from The Edit LDN

Hi T.A.Z,

Thank you for sharing your experience. We're truly sorry for any disappointment caused by the recent changes.

Please know that we're actively working to address outstanding payments and resolve any issues where we can related to our transition. If you have specific concerns or questions about your account, please reach out to us directly so we can assist you further. Your patience and understanding during this time are greatly appreciated.

Many Thanks
The Edit LDN Team

Rated 1 out of 5 stars

Horrendous service

Horrendous service, I ordered trainers on the 26th November and these have not arrived. I asked for a refund on the 3rd January and still nothing….

November 29, 2023
The Edit LDN logo

Reply from The Edit LDN

Hi Mrs B Henry,

We apologise for the inconvenience you've faced and appreciate your honest feedback. We're actively working on expanding our team and improving our processes to provide a better service.

Transparency and customer satisfaction are at the heart of our efforts. While we're currently facing challenges due to our administration status bear with us as we strive to exceed your expectations in the future.

Many Thanks
The Edit LDN Team

Rated 1 out of 5 stars

Didn’t receive order told to wait still…

Didn’t receive order told to wait still never received order asked for refund for accepted told to wait again still didn’t receive refund told to wait then told it went into administration!!

November 29, 2023
The Edit LDN logo

Reply from The Edit LDN

Hi Luke,

We sincerely apologise for the inconvenience you've encountered. We empathise with your frustration and regret any complications with your order.

Despite the challenges stemming from our current administrative status, we are working diligently to keep everyone informed to the best of our ability.

Many Thanks
The Edit LDN Team

Rated 1 out of 5 stars

My daughter went without a Christmas…

My daughter went without a Christmas present . I ordered it in plenty of time and still up till the week before Christmas I was emailed and told it would be her on time

November 29, 2023
The Edit LDN logo

Reply from The Edit LDN

Hi Michelle,

Thank you for sharing your thoughts in the review!

We understand the disappointment of not receiving your daughter's Christmas present as expected. We deeply regret any disappointment or inconvenience this may have caused. Please know that we are working diligently to address any outstanding issues to the best of our ability under these circumstances.

Due to market changes we acknowledge we have not been able to strive to provide a best in class service. With new initiatives and enhanced resources now in place, we are focused on significant improvements across all areas of our service.

Many Thanks
The Edit LDN Team

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