theEDUstore Reviews 

1,067
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Tried to purchase an in-stock MacBook, next day delivery. They immediately charged my credit card but did not ship the item. Multiple requests for status updates remained unanswered, so eventually I c... See more

Rated 1 out of 5 stars

Terrible awful company. Purchased an iMac from the Ed Store (note that they are owned by XMA, a company that has really poor reviews for businesses). iMac developed a fault during warranty where t... See more

Rated 5 out of 5 stars

16 m1 pro macbook pro arrived approx 35 days after order. Sales advise was clear from the start that they ship them when Apple supply them, but they can only give estimates. Fine if you are prep... See more

Rated 5 out of 5 stars

Delivered after two weeks where it said 30 days . Good packaging. A telephone line for general enquiries should be present at 2021-22. It’s surprising how govt is allowing them to run business without... See more

Company details

  1. Computer Store

Information provided by various external sources

theEDUstore offers exclusive savings for University students and teachers at all levels of education on a wide range of technology products. Save up to £1025 on Mac, £105 on iPad, and £480 on Microsoft Surface! Simply register with your .ac.uk or .sch.uk email address to access these fantastic offers!


Contact info

3.0

Average

TrustScore 3 out of 5

1K reviews

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3.0

All reviews

(1,067)

0 reviews in the last 12 months

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Rated 4 out of 5 stars

No complaints

Macbook arrived in stated window. Only criticism would be for such a high value item there's a slight lack of update between placing of order and confirmation of dispatch.

September 24, 2021
Rated 5 out of 5 stars

Macbook Air

Macbook Air: My purchase was delivered within one week of placing my order. I was kept informed at various stages of the order and delivery process. I am very pleased with the level of service.

September 24, 2021
Rated 4 out of 5 stars

Great prices and delivery - but poor updates/comms

The EduStore offer great prices and usually fantastic service, with good tracked delivery. If the item is in stock, or with a short lead time to delivery I don't think there is anything to worry about at all. However, with the shortage of some products and long lead times (35 days for my Mac) they don't send out any updates to keep you informed if the item is still on schedule or if the delivery date will be even later than expected (mine was extended by about 3 weeks and I heard nothing, a message I sent to them via their web contact form went unanswered). You don't get anything until the Order Despatched email.

September 6, 2021
Rated 5 out of 5 stars

Good service: Refurbished Grade A Mac mini

Ordered a refurbished Grade A Mac mini on Thursday, and it was with my local delivery office by Saturday morning (Parcelforce then took until Tuesday to deliver it but there was a Bank Holiday).

The device was well packed with original packaging inside. All expected parts were included and the device was spotless.

So far I've not had to try their customer services so cannot comment on that, but the purchase and dispatch/delivery was very good,

September 1, 2021
Rated 1 out of 5 stars

Awful customer service

Awful customer service. Still waiting for a returns label. Very poor comms.

If you get exactly what you want first time with no problems, they are probably ok. If you have to return an item - forget it. They just don't seem to care.

September 1, 2021
Rated 5 out of 5 stars

Fast, Good Value

Very speedy dispatch with tracking information made available. Good price, as for other Mac education discounts but with added attraction of a 4-year warranty included.

August 31, 2021
Rated 5 out of 5 stars

Extremely fast delivery

Extremely fast delivery. Ordered on the evening and received my order at 10am the following day! I would recommend theEDUstore for any apple related products due to its pricing on the newest technology and their efficiency in processing orders (to note the product I ordered was ‘in stock’ when I made the order)

August 27, 2021
Rated 1 out of 5 stars

Terrible Service

Terrible communication , ordered an IMac and they happily charged my account . No communication for over a month and when I get in contact they said they have no idea when it will come into stock . No etiquette over email and a terrible customer service . Just order direct from Apple with student discount . I did and picked up the same item next day . £50 more but I got AirPods free

August 27, 2021
Unprompted review
Rated 1 out of 5 stars

No item and no communication

I placed an order for a MacBook and iPhone 3 weeks ago. Neither have arrived. I have emailed twice for updates and had no reply. The edustore telephone number is unobtainable. I will pursue a refund through my credit card company.

August 23, 2021

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