The Electric Bike Shop (EBS) gets 'marmite' reviews. My experience matches what I'd read - over optimistic delivery dates followed by (when late) a call to to a very helpful customer service per... See more
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Review summary
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Just wanted to share a great experience with the team at The Electric Bike Shop in Nottingham! We rang them up yesterday morning to see if we could try a few models, and they sorted us out later in th... See more
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So old (!) I needed assistance to keep on the road for a few more years. After research and budget considerations, I opted for Tenways cgo800s which Tenways say is for commuter + gravel use (as per yo... See more
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Ist class advice and service from the guys at the Electric bike shop. Initially through Simon Alexander in customer service, and subsequently through Richard and Tiren during handover of my Cube St... See more
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Company details
About The Electric Bike Shop
Written by the company
The Electric Bike Shop is the largest, independent electric bike retailer in the UK.
We've been selling electric bikes since 2014 and now have 8 stores across the UK. We are now the UK's largest independent electric bike retailer.
We promise support, advice, expertise and the very best customer service.
Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes.
We supply quality electric bikes from leading brands including Amflow, Benno, Brompton, Cannondale, Cube, EBCO, Eovolt, Estarli, FOCUS, Haibike, Orbea, Raleigh, Tenways,Tern, Trek, UTO & Whyte.
We also have a wide range of accessories available for you and your bike too, helmets, locks, bags and much more
We currently have 9 stores around the UK and we offer FREE delivery to mainland UK.
We value any feedback from our customers so if you can leave us a review we would really appreciate it.
If you do need to speak to someone please call our Customer Service Team on 0117 452 6571.
Shop Electric Leisure Bikes
Shop Electric Mountain Bikes
Shop Electric Folding Bikes
Shop Electric Cargo Bikes
Shop Bikes under £2000
Shop Locks
Shop Pumps
The Best Selection Of E-Bikes In The UK, Online And In Our Stores.
Written by the company
- We Are The Electric Bike Specialists.
- The largest choice of quality electric bikes, choose your new E-Bike today from the hundreds we have available. Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes. We are always here to help, if you have any questions our experienced team members are on hand to find the electric bike which is just perfect for you.
FREE means FREE
Free Delivery available on all Electric Bikes
- Free Delivery available to the UK Mainland
- Free Pedals
- Free Tools
- Free First Service
- Free Software updates for life
- Free support & advice available 6 days a week
Contact info
157 Whiteladies Road, Clifton, BS8 2RF, Bristol, United Kingdom
- 0117 452 6571
- info@theelectricbikeshop.co.uk
- www.theelectricbikeshop.co.uk
We Are The Electric Bike Specialists
4.4
Excellent
1K reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Incredible service and expert advice
Richard and the team at the Bristol store could not have been more helpful, understanding or patient with us. I’d filled out a form but missed the call, and when we turned up early they took us through the options and then scheduled us in later that day for a test ride. They all looked after us, explained everything and understood we had two bored kids with us. Zero pressure to make a decision then, encouraged us to take time and sent on information later on. The best service I could have asked for. Go here, you won’t regret it.
August 29, 2026
Unprompted review
Tiren and Richard were brilliant
Tiren and Richard listened to my needs very patiently and then did a brilliant job of finding the perfect bike for me and customising details with great care. They really went the second mile.
August 28, 2026
Unprompted review
Highly Recommend
Recently purchased a hybrid electric bike online. It was delivered quickly and in good order. There was a slight issue with the bike so I contacted the store by phone and spoke to Simon.
The issue was dealt with quickly and efficiently by Simon, who is a lovely, professional and friendly member of staff. My partner loves his new bike, having gone from cycling nearly every day for years and then doing very little for many years now he has got his mojo back and is enjoying his cycling again. Thank you Simon and everyone who dealt with our bike at The Electric Bike Shop in Bristol.
August 27, 2026
Unprompted review
Excellent honest service I can't recomend the team at Bristol enough
I had an excellent service from the Electric Bike Shop Bristol, I visited the shop after having a really poor service at another shop where they were attempting to upsell to me. Richard was excellent I explained about the bike I was interested in and my particular needs, Richard made recomendations and we eventually chose the bike for me and made a decision on size etc. Richard ordered the bike and I was contacted a few weeks later to be informed my bike was ready for collection. Time was taken to go through everything with me and the bike was completely setup for me. I could not have wished for better service from the Bristol team. Thank you so much, I can't recommend you guys enough, especially Richard who dealt with me from purchase to me riding the bike away.
August 25, 2026
Unprompted review
The 1-stop shop for everything e-bike
A great, knowledgeable and helpful team of cycling enthusiasts that made my e-bike purchase an enjoyable experience.
August 27, 2026
Unprompted review
Good service
West Bridgford Shop - Tech was Nate.
175 mile service - everything went really smooth I actually got a call to say it was ready. I have used other bike shops for services/repairs for my other bikes they always say they will call when ready, but never do.
Nate explained to me what had been done and when the next service will be due. Exceptional friendly service.
August 25, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear your 175-mile service went so smoothly at our West Bridgford store.
Nate will be really pleased to hear your kind feedback. It’s great to know you were kept updated when the bike was ready and that Nate took the time to explain the work carried out and when your next service will be due.
Thank you for your support, and we look forward to looking after you and your bike again in the future.
Kind regards,
The Electric Bike Shop Team
Very Helpful Cardiff Staff
I went into the Cardiff shop to research Cube e Hybrid bikes. Had excellent help from a cycle technician with a midlands accent, much appreciated as was the approach of other staff. On the strength of that I’m highly likely to place an order!
August 25, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you received such helpful and knowledgeable advice from our Cardiff team while researching your Cube Hybrid options.
It’s great to know the team made such a positive impression, and we really appreciate you considering us for your new bike. We hope to welcome you back to the store soon!
Kind regards,
The Electric Bike Shop Team
Excellent customer service
I picked up my Cube bicycle from the Bristol location and had an excellent experience. I exchanged emails prior to the pick-up (which were all answered promptly and answered all my questions) and had a smooth delivery of my bike the day I picked it up. Richard was especially helpful making sure I knew all the ins and outs of my new bike (fitting seat, making sure I knew how the electronics worked, etc) and overall fantastic customer service. Worth the trip from Oxford!
August 8, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear your trip from Oxford to our Bristol store was worthwhile and that you had such a positive experience from your initial emails through to collecting your new Cube.
Richard will be really pleased to hear your kind feedback. It’s great to know he took the time to make sure the bike was set up correctly for you and that you felt confident with all the features before heading home.
Thank you for choosing The Electric Bike Shop, and we hope you enjoy many happy miles on your new Cube!
Kind regards,
The Electric Bike Shop Team
Prompt response to a bicycle that was…
Prompt response to a bicycle that was damaged during delivery, fair compensation for the delay in receiving the replacement.
August 7, 2026
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re pleased to hear our team responded promptly when your bike was unfortunately damaged during delivery.
We really appreciate your patience while the replacement was arranged, and we’re glad you felt the compensation offered for the delay was fair.
Kind regards,
The Electric Bike Shop Team
Had a recall on my Cube Kathmandu
Had a recall on my Cube Kathmandu, took the bike to Wilmslow shop. Extremely helpful. Bike was fixed promptly. I needed a new bell. The chaps installed a new one and wouldn't take any money for it!! Wow I can't hesitate to recommend the electricbikeshop in Wilmslow. After sales is outstanding. Thanks.
August 18, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear our Wilmslow team looked after you so well and completed the recall work on your Cube Kathmandu promptly.
It’s also great to hear the team could help with the replacement bell. Your comments about our after-sales service mean a lot to us, and we really appreciate your recommendation.
Kind regards,
The Electric Bike Shop Team
My family and I have purchase 3 e-bikes…
My family and I have purchase 3 e-bikes from the Electric Bike Shop Harrogate over the last 3 years. The service and support has been absolutely excellent UNTIL the manager Alex left the shop (and company) and I believe the mechanic went as well. Since then the service has been abysmal as follows:
• The shop is unable to take bookings for the servicing of e-bikes. (I suspect they do not have a mechanic. I have not seen one when visiting)
• The shop takes a long time to respond to emails.
• When calling the shop I am eventually put through to the head office, who state that they will ask the branch to call me, which doesn’t happened
I was considering upgrading my bike with the company soon but I am not so sure now.
August 17, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for taking the time to speak with us on the phone and for sharing your concerns. We’re sorry that your recent experiences have fallen short of the excellent service you previously received from our Harrogate store.
The Harrogate team has been going through a period of change alongside a shortage of staff. Everyone is working hard to respond to customers as promptly as possible, but unfortunately this has meant we haven't been able to operate at our usual capacity during this period. We appreciate how frustrating this has been, particularly as a longstanding customer who has purchased several bikes from us.
We are working to return the store to normal operating capacity as soon as possible. We sincerely appreciate your previous support, and if we can help you with your current bikes or a future upgrade, please do get back in touch and we'll be happy to assist.
Kind regards,
The Electric Bike Shop Team
Very helpful staff
Very helpful customer service from Cath helping me through the cyclescheme process from quote to dedelivery. Rich was great when I popped in to collect the bike going through how it all worked and some great advice. Had the option for delivery or collection.
August 15, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear Cath was able to guide you through the CycleScheme process from quotation through to receiving your new bike.
It’s also great to hear Rich provided a thorough handover when you collected the bike and gave you plenty of helpful advice to get you started. We’ll be sure to pass your kind feedback on to them both.
We hope you enjoy many happy miles on your new e-bike!
Kind regards,
The Electric Bike Shop Team
Do it! You won’t look back.
The Nottingham store provided and maintain our bikes. Mark helped us choose the perfect bikes, Chris offers friendly customer service and Nathan is a master of repair. Thanks guys!
August 11, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear our Nottingham team continues to look after you and your bikes so well.
Mark, Chris and Nathan will be really pleased to hear your kind words. It’s great to know you’ve received excellent support from choosing the perfect bikes right through to ongoing servicing and repairs.
Thank you for your continued support!
Kind regards,
The Electric Bike Shop Team
Just bought a Cube e-bike from the West…
Just bought a Cube e-bike from the West Bridgford (Nottingham) store and had a very positive experience. Mark was friendly & helpful and took time to introduce me to the world of e-bikes and find out what might suit me. Very happy so far with my purchase. Thank you.
August 12, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience at our West Bridgford store. Mark will be really pleased to hear your kind feedback.
It’s great to know he took the time to introduce you to e-bikes and help you find the right Cube for your needs. We’re pleased you’re enjoying your new bike and hope you have many happy miles ahead!
Kind regards,
The Electric Bike Shop Team
I orderd a cube mtb
I orderd a cube mtb. Helmet recently but on receiving my order all i got was an empty box
July 28, 2026
Reply from The Electric Bike Shop
We’re very sorry that your order arrived without the helmet inside. We completely understand how disappointing and frustrating this must have been.
We have contacted you directly to apologise and have now issued a full refund for the missing item. We’re sorry that on this occasion we fell well short of the service you should expect from us.
Kind regards,
The Electric Bike Shop Team
Great fast delivery
July 28, 2026
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you were happy with the service and speedy delivery.
We really appreciate your support and hope to help you again in the future.
Kind regards,
The Electric Bike Shop Team
Went into the shop in Wilmslow to…
Went into the shop in Wilmslow to discuss buying two e-bikes. Staff member was friendly and very helpful. Had some extras fitted to the bikes as well. Purchase was smooth. As I was buying two bikes they agreed to deliver locally. Can’t fault them so far. Hopefully the after sales is as
Good.
July 27, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for your feedback. We’re really pleased to hear you had a positive experience with our Wilmslow team and that the purchase process was smooth.
It’s great to know the team could help with fitting the accessories and arranging local delivery for your new bikes. We hope you enjoy them, and we’ll be here to provide the same high level of support should you ever need us after the sale.
Kind regards,
The Electric Bike Shop Team
Deliver on time everything ok
July 24, 2026
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear your order was delivered on time and that everything arrived as expected.
We really appreciate your support and hope to help you again in the future.
Kind regards,
The Electric Bike Shop Team
An excellent bike shop.
Jack was very helpful throughout the whole sales process showing us electric folding bikes with pros and cons of brands.
The shop has a good stock range and knowledgeable staff. Highly recommended.
July 31, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear Jack was able to guide you through the sales process and help you compare the different folding e-bikes, explaining the pros and cons of each.
It’s great to know you found our range and the team’s knowledge helpful. We really appreciate your recommendation and hope you enjoy many happy miles on your new bike.
Kind regards,
The Electric Bike Shop Team
Great bike delivered quick and no…
Great bike delivered quick and no hassle atall. Highly recommended!
July 17, 2026
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear your new bike was delivered quickly and that the whole process was hassle-free.
We really appreciate your recommendation and hope you enjoy many happy miles on your new bike.
Kind regards,
The Electric Bike Shop Team
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