The Electric Bike Shop (EBS) gets 'marmite' reviews. My experience matches what I'd read - over optimistic delivery dates followed by (when late) a call to to a very helpful customer service per... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivery took longer than expected. I ordered the bike on 8 June. On 15 June I emailed the company to ascertain delivery. No reply. I ended up ringing the company on 16 June. After that I was kept ful... See more
Company replied
Whilst the bike arrived in good condition and as described, I had to adjust the steering bearings because they were loose, even though that was ticked as checked on the delivery note. Also delivery t... See more
Company replied
Everything went smoothly, from ordering online on the Sunday evening (after checking reviews as I'd never heard of the company) to delivery on the Friday. The ebike I had chosen was well packaged and... See more
Company replied
Company details
About The Electric Bike Shop
Written by the company
The Electric Bike Shop is the largest, independent electric bike retailer in the UK.
We've been selling electric bikes since 2014 and now have 8 stores across the UK. We are now the UK's largest independent electric bike retailer.
We promise support, advice, expertise and the very best customer service.
Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes.
We supply quality electric bikes from leading brands including Amflow, Benno, Brompton, Cannondale, Cube, EBCO, Eovolt, Estarli, FOCUS, Haibike, Orbea, Raleigh, Tenways,Tern, Trek, UTO & Whyte.
We also have a wide range of accessories available for you and your bike too, helmets, locks, bags and much more
We currently have 9 stores around the UK and we offer FREE delivery to mainland UK.
We value any feedback from our customers so if you can leave us a review we would really appreciate it.
If you do need to speak to someone please call our Customer Service Team on 0117 452 6571.
Shop Electric Leisure Bikes
Shop Electric Mountain Bikes
Shop Electric Folding Bikes
Shop Electric Cargo Bikes
Shop Bikes under £2000
Shop Locks
Shop Pumps
The Best Selection Of E-Bikes In The UK, Online And In Our Stores.
Written by the company
- We Are The Electric Bike Specialists.
- The largest choice of quality electric bikes, choose your new E-Bike today from the hundreds we have available. Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes. We are always here to help, if you have any questions our experienced team members are on hand to find the electric bike which is just perfect for you.
FREE means FREE
Free Delivery available on all Electric Bikes
- Free Delivery available to the UK Mainland
- Free Pedals
- Free Tools
- Free First Service
- Free Software updates for life
- Free support & advice available 6 days a week
Contact info
157 Whiteladies Road, Clifton, BS8 2RF, Bristol, United Kingdom
- 0117 452 6571
- info@theelectricbikeshop.co.uk
- www.theelectricbikeshop.co.uk
We Are The Electric Bike Specialists
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Our first e-bikes in our late 70s
My wife and I are very new to e-bikes. We have been keen walkers all our lives. Now in my late 70s, I am walking more slowly than previously. We recently hired e-bikes for a day at a nearby leisure location, and were delighted by the experience. So, we did some research and visited the electric bike shop. Jack and Chris were incredibly helpful and knowledgeable. We ordered 2 folding e-bikes that we can fit in our car. Our new bikes arrived within a week (as advised by the shop). Thank you so much for your assistance and advice.
June 26, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you and your wife are enjoying your introduction to e-bikes. It’s wonderful that your first experience inspired you to take the next step.
Jack and Chris will be really pleased to hear your kind feedback. We’re glad they could help you choose the right folding e-bikes and that they arrived within the expected timeframe.
We hope your new bikes help you enjoy many more adventures together. Thank you again for your support.
Kind regards,
The Electric Bike Shop Team
Wicked bike 👊👍
May 23, 2026
Reply from The Electric Bike Shop
Thank you for the awesome 5-star review! We’re delighted to hear you’re loving your new bike. Enjoy every ride! 👊👍
Kind regards,
The Electric Bike Shop Team
Brilliant last minute service from Ben…
Brilliant last minute service from Ben & team on my daughters MTB
Job done on the day in under 3 hours from drop off & excellent price
Superb customer experience
June 27, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear Ben and the Harrogate team were able to get your daughter’s MTB repaired so quickly and provide great value.
We really appreciate your kind words and are pleased you had such a superb customer experience.
Kind regards,
The Electric Bike Shop Team
Michelle and Ben were simply brilliant
Michelle and Ben were simply brilliant. I am delighted. Thank you
June 27, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear Michelle and Ben provided such a brilliant experience for you. They’ll be really pleased to hear your kind feedback.
Thank you for your support, and we’re so pleased you’re delighted with the service.
Kind regards,
The Electric Bike Shop Team
Great service
Great service , very knowledgeable would highly recommend Nathan and Dan
June 27, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you received great service from our Cardiff team. Nathan and Dan will be really pleased to hear your kind feedback.
We really appreciate your recommendation and hope to see you again soon.
Kind regards,
The Electric Bike Shop Team
Definately recomended
Excellent service from friendly knowledgeable staff and a wide range of Ebikes. Highly recomernded.
June 24, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you received excellent service from our friendly and knowledgeable Gloucester team.
We really appreciate your recommendation and hope you enjoy many happy miles on your new e-bike.
Kind regards,
The Electric Bike Shop Team
Amazing customer service
Amazing customer service. My bike was fixed immediately. Always helpful, always bring my bike. Highly recommend.
June 26, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear the Cardiff team were able to fix your bike quickly and provide the helpful service you’ve come to expect.
We really appreciate your recommendation and look forward to helping you again in the future.
Kind regards,
The Electric Bike Shop Team
This company has given a fantastic…
This company has given a fantastic customer experience and support with a problem I had straight away highly recommend this company and staff
June 26, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear the Birmingham team were able to resolve your issue quickly and provide the level of support you expected.
We really appreciate your recommendation and your kind words about the team.
Kind regards,
The Electric Bike Shop Team
The whole experience was very professional and personal
The whole experience was very personal, I had some minor issues but they were dealt with by a real person. the whole team were exceptional in their customer service
June 9, 2026
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience with our Gloucester team.
We’re pleased we could resolve the minor issues for you, and it’s great to know our personal approach and customer service made a difference.
Kind regards,
The Electric Bike Shop Team
Fantastic service from a friendly team.
Fantastic service from a friendly team.
June 24, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you received fantastic service from our friendly Nottingham team.
We really appreciate your support and hope to see you again soon.
Kind regards,
The Electric Bike Shop Team
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear that your order arrived as described, well-packaged, and with quick delivery.
Kind regards,
The Electric Bike Shop Team
Brilliant service.
This is the second review for the electric shop, popped in for some info and a question about my headstock clicking, instantly the engineer looked at my bike and made some adjustments to stop the fault yet again excellent customer service.
Can highly recommend.
June 20, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for taking the time to leave another 5-star review! We’re delighted to hear the team were able to quickly investigate the clicking from your headset and get things adjusted for you.
We really appreciate your continued support and recommendation.
Kind regards,
The Electric Bike Shop Team
Staff excellent and very knowledgeable
Staff excellent and very knowledgeable, couldent do enough for me!
June 20, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience with our Cardiff team.
It’s great to know the staff were knowledgeable and went above and beyond to help. We really appreciate your kind words.
Kind regards,
The Electric Bike Shop Team
Quick delivery
Quick delivery, well packaged, kept me updated on progress, recommended, A *
June 1, 2026
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear your order arrived quickly, was well packaged, and that you felt well informed throughout the process.
Thank you for the recommendation and the A* rating!
Kind regards,
The Electric Bike Shop Team
Dealt with someone called Simon
Dealt with someone called Simon. Who was very helpful with me getting a cycle to work scheme bike. Was able to help me reserve a bike low in stock. And was given a refund once the cycle to work scheme came through. Haven't got the bike yet but everything has gone very smoothly so far.
June 19, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear Simon was able to help you through the Cycle to Work process and secure a bike before stock ran out.
It’s great to know everything has gone smoothly so far. We hope you enjoy your new bike when it arrives, and thank you again for choosing The Electric Bike Shop.
Kind regards,
The Electric Bike Shop Team
Free delivery
May 29, 2026
Reply from The Electric Bike Shop
Thank you for the 5-star review! We’re pleased to hear you were happy with the free delivery service.
Kind regards,
The Electric Bike Shop Team
Really good team super helpful and know…
Really good team super helpful and know there sh&t
Many thanks for you continued support and help
June 12, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you’ve found the Harrogate team so helpful and knowledgeable.
Many thanks for your continued support—it’s greatly appreciated, and we look forward to helping you again in the future.
Kind regards,
The Electric Bike Shop Team
There was a problem I needed solving…
There was a problem I needed solving and this was done very quickly and in a friendly manner.
June 1, 2026
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear we were able to resolve the issue quickly and in a friendly manner.
We appreciate your kind words and support.
Kind regards,
The Electric Bike Shop Team
Very helpful staff who you feel are…
Very helpful staff who you feel are there to get the right bike for you within your budget.
June 1, 2026
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear the Nottingham team helped you find the right bike for your needs and budget.
We appreciate your kind words and hope you enjoy many happy miles on your new bike.
Kind regards,
The Electric Bike Shop Team
Great bike service: thanks Gabe
Gabe was great servicing my wife’s e-bike. So nice dealing with a chilled, helpful and competent person.
He also gave some useful brake-fettling tips.
Thanks Gabe - proper job :)
June 4, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear that Gabe provided such great service for your wife’s e-bike and shared some useful maintenance tips, too.
He’ll be really pleased to hear your kind feedback. Thanks again for your support – proper job indeed!
Kind regards,
The Electric Bike Shop Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.