The Electric Bike Shop Reviews 

Gabe was great servicing my wife’s e-bike. So nice dealing with a chilled, helpful and competent person.
He also gave some useful brake-fettling tips.

Thanks Gabe - proper job :)

I recently purchased a Cube Reaction Pro 800 along with a helmet, lights, and gloves from the online store through "cycle to work scheme". The order took around 3–4 weeks to arrive, which was a little longer than I expected but somewhat ok, Everything arrived in good condition.

The bike itself has been excellent. The Cube Reaction Pro 800 is well built, rides great, and all components worked perfectly straight out of the box. Assembly out of the box was straightforward, and I've had no issues with performance so far.

The helmet, lights, and gloves were also good quality and exactly as described. Overall, I'm very happy with the products and the bike has been a pleasure to ride.

The delivery time could have been a bit quicker, but the quality of everything received made it worth the wait. I'd happily recommend both the bike and the accessories.

New to the world of electric bikes, but Kurt has taken time to listen to what we need and guided us through our choice and purchase. We brought the bike home today! Really appreciate the care in choosing the bike, and happy to know that we have all of them at the Harrogate E Bike shop behind us if we or the bike, needs help. Many thanks! Peter & Cal

I took my bike in to the ebike shop for a quick check over. Dom was great and carried out a thorough check. All the staff were great and very professional 👏

I purchased my EBike with them, through the cycle to work scheme and they were nothing short of fantastic throughout.

The entire team was incredible, special thanks to Tiren, who really helped me understand the ins and outs.

Would highly recommend!!

Not from Solihull but visiting my daughter. They were marvellous with their advice. I said I would try locally in Norfolk and they were okay with that. However, Norfolk failed me, they were over £200 more expensive, so my daughter contacted Solihull branch and they agreed to send me one! Brilliant service! And one of the staffs Mum live 5 miles flown the road from me!

We recently purchased two Estarli eCargo L20s from Electric Bike Shop and couldn't be happier — largely thanks to Tiren, who made the whole experience exceptional.

When one of the bikes was out of stock, Tiren went the extra mile to advocate on our behalf and ensure we received the latest updated version, so that both bikes matched rather than leaving us with two different models of the same bike. The wait was a little longer as a result, but the team made sure we were looked after by throwing in some additional accessories — a lovely touch that didn't go unnoticed.

Beyond the sale, Tiren actively provides feedback to manufacturers to help improve the bikes for future customers — which tells you everything about his commitment to the product and the people buying it.

If you're thinking about getting an e-bike, ask for Tiren. You'll be in very good hands.

What great shop staff. Happy to spend time answering my questions and no pressure to buy from them at all. That in itself was enough for me to place my order.

Two weeks since I ordered still not received my order 👎🏻👎🏻👎🏻👎🏻👎🏻

In this tribute, I would like to especially mention Richard, who was very kind and patient with me throughout the purchase process and afterwards. He also answered all my silly questions. I don't like to take up other people's time, but when I had a problem, Tiren was always willing to help me, often for free. You can also discuss all aspects of cycling with him, because this is his life too. I don't know the others that well, but the Bristol team is definitely a very nice bunch!

Great range, competitive prices, and they dealt with a post-delivery issue promptly. I would highly recommend.

Ordered a bike on Saturday 23rd May, received it Thursday 28th May. That’s a 3 business day delivery and the bike was marked as “available” on the website when I purchased it.

I had a question about an accessory for the bike and called customer support before clicking buy and the guy on the other end of the phone advised me accurately.

One day prior to delivery, I was contacted by support to tell me that I hadn’t ordered a part for my bike which is required for an optional accessory I ordered. They easily added it to my order providing a payment link.

Bike arrived in perfect condition, with copious amounts of protection on the frame.

10/10 I can’t find a single fault with this company. Bike is awesome, customer experience is awesome. Fully recommend

I had an extremely positive experience as a customer at the Electric Bike Shop in Bristol. I had not cycled regularly for 25 years so was a little apprehensive and unsure of what I actually required. Special mention to Gabriel who went through all the options available, helped me to choose a bike, assisted with sizing and picking accessories. There was absolutely no hard sell, just friendly advice and guidance from somebody knowledgeable and passionate about bikes and cycling. Thank you also to Richard for the excellent after-sales care. These two employees are a credit to the company. Would recommend this store if you are based in the south-west and want to purchase an electric bike.

Arrived fast and well packaged. Would buy again. Thanks

Device what i needed. Arrived well packaged and much faster than app suggested. I hope i dont need any more parts to replace damaged bike bits, but this store is where I shall start. Thank you!

Easy purchase and great follow up when needed some support. All round great service.

Spot on. Had the dynamo light I was after.

I purchased a brand new electric cargo bike costing several thousand pounds, and within a couple of weeks it developed faults. The bike then had to go back multiple times for repair attempts, including occasions where I was told it had been fixed, only to collect it and find it was still not functioning correctly. What should have been a straightforward ownership experience turned into months of inconvenience, repeated visits, transport costs, and time spent chasing a resolution.

At one stage, the bike required a replacement part from a different manufacturer, which did not inspire confidence given how new the bike was.

My biggest frustration was the repeated inability to properly diagnose and resolve issues that should have been identified and addressed much earlier.

To be fair, the customer service team and the individuals I dealt with via email were genuinely very helpful, professional, and worked hard to try to find a resolution. After a long process, they proposed an alternative replacement bike, which I test rode and was prepared to proceed with, despite this requiring a significant additional payment from me.

Unfortunately, my experience at store level completely changed that decision. Following the test ride, I was told by the store manager that the replacement bike would take several weeks to arrive. This was particularly frustrating given that the company’s own website indicated much shorter availability, and I was also told this without the store’s stock position apparently having been checked first. After already being without a bike for a prolonged period, this created further uncertainty and significantly undermined my confidence in moving forward.

As a result, instead of proceeding with the replacement, I chose to take a refund and purchase elsewhere.

I also found my in-store and telephone interactions at this stage to be dismissive, offhand, and lacking the level of professionalism I would expect after spending this amount of money and dealing with an issue that had already been ongoing for so long.

While I appreciate that a refund was ultimately agreed, the overall experience was stressful, time-consuming, and far below what I expected from a specialist e-bike retailer.

Based on my experience, I would suggest that future customers who still wish to buy from this company may want to consider using a different branch, as my concerns were specifically with the management and handling at this store rather than the wider customer service team.

Unfortunately, I took my business elsewhere and would not purchase from this store again.

Amazing people very understanding very helpful good banter