The Electric Bike Shop (EBS) gets 'marmite' reviews. My experience matches what I'd read - over optimistic delivery dates followed by (when late) a call to to a very helpful customer service per... See more
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Review summary
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Delivery took longer than expected. I ordered the bike on 8 June. On 15 June I emailed the company to ascertain delivery. No reply. I ended up ringing the company on 16 June. After that I was kept ful... See more
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Whilst the bike arrived in good condition and as described, I had to adjust the steering bearings because they were loose, even though that was ticked as checked on the delivery note. Also delivery t... See more
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Everything went smoothly, from ordering online on the Sunday evening (after checking reviews as I'd never heard of the company) to delivery on the Friday. The ebike I had chosen was well packaged and... See more
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Company details
About The Electric Bike Shop
Written by the company
The Electric Bike Shop is the largest, independent electric bike retailer in the UK.
We've been selling electric bikes since 2014 and now have 8 stores across the UK. We are now the UK's largest independent electric bike retailer.
We promise support, advice, expertise and the very best customer service.
Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes.
We supply quality electric bikes from leading brands including Amflow, Benno, Brompton, Cannondale, Cube, EBCO, Eovolt, Estarli, FOCUS, Haibike, Orbea, Raleigh, Tenways,Tern, Trek, UTO & Whyte.
We also have a wide range of accessories available for you and your bike too, helmets, locks, bags and much more
We currently have 9 stores around the UK and we offer FREE delivery to mainland UK.
We value any feedback from our customers so if you can leave us a review we would really appreciate it.
If you do need to speak to someone please call our Customer Service Team on 0117 452 6571.
Shop Electric Leisure Bikes
Shop Electric Mountain Bikes
Shop Electric Folding Bikes
Shop Electric Cargo Bikes
Shop Bikes under £2000
Shop Locks
Shop Pumps
The Best Selection Of E-Bikes In The UK, Online And In Our Stores.
Written by the company
- We Are The Electric Bike Specialists.
- The largest choice of quality electric bikes, choose your new E-Bike today from the hundreds we have available. Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes. We are always here to help, if you have any questions our experienced team members are on hand to find the electric bike which is just perfect for you.
FREE means FREE
Free Delivery available on all Electric Bikes
- Free Delivery available to the UK Mainland
- Free Pedals
- Free Tools
- Free First Service
- Free Software updates for life
- Free support & advice available 6 days a week
Contact info
157 Whiteladies Road, Clifton, BS8 2RF, Bristol, United Kingdom
- 0117 452 6571
- info@theelectricbikeshop.co.uk
- www.theelectricbikeshop.co.uk
We Are The Electric Bike Specialists
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Bike price was excellent and now been…
Bike price was excellent and now been delivered the cube was an excellent choice only problem was not being given enough notice of when being delivered but other then that all was good would recommend 👍
May 5, 2026
Reply from The Electric Bike Shop
Thank you for your feedback. We’re really pleased to hear you’re happy with your Cube bike and that you found it to be an excellent choice.
We’re sorry that you weren’t given enough notice ahead of delivery and appreciate you highlighting this. We’re always looking to improve our communication.
Thank you again for your recommendation.
Kind regards,
The Electric Bike Shop Team
Amazed how fast my bike was dispatched…
Amazed how fast my bike was dispatched and delivered to Northern Ireland.
May 5, 2026
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear you were impressed with how quickly your bike was dispatched and delivered.
We hope you enjoy your new bike and wish you many happy miles ahead.
Kind regards,
The Electric Bike Shop Team
Outstanding experience
Outstanding experience from when we first visited (and received excellent unbiased advice from Gabe), through to ordering bikes, quick delivery and helpful handover.
Superb experience from start to finish.
May 19, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience at our Bristol store, from the initial advice through to delivery and handover. Gabe will be really pleased to hear your kind feedback.
We really appreciate your support and hope you enjoy your new bike.
Kind regards,
The Electric Bike Shop Team
Cube one44.
Great bike that I picked up and help was top notch at the Gloucester shop, couldn't fault them.
April 27, 2026
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear you’re enjoying your Cube ONE44 and that the Gloucester team provided top-notch support.
We appreciate your kind words and hope you enjoy many great rides ahead.
Kind regards,
The Electric Bike Shop Team
Great overall and would have been 5*…
Great overall and would have been 5* but no update on delivery provided.
May 1, 2026
Reply from The Electric Bike Shop
Thank you for your feedback. We’re really pleased to hear you had a great overall experience.
We apologise that you didn’t receive delivery updates as expected and appreciate you bringing this to our attention. We’re always looking to improve our communication.
Kind regards,
The Electric Bike Shop Team
Reply from The Electric Bike Shop
Thank you for the 5-star review! We’re really pleased to hear you were happy with the service and quick dispatch.
Kind regards,
The Electric Bike Shop Team
prompt delivery
prompt delivery, excellent sales service. this is the scond time I've bought an ebike from this company.All being well I'll be purchasing another ebike in the coming months
April 28, 2026
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review and for choosing us again for your e-bike purchase! We’re really pleased to hear you were happy with the sales service and prompt delivery.
We truly appreciate your continued support and look forward to helping you again in the coming months.
Kind regards,
The Electric Bike Shop Team
Ordered an Orbea Diem 20 via this…
Ordered an Orbea Diem 20 via this website 3 weeks ago, they confessed after two weeks that the order had been completely fumbled and they had re-initiated it. Completely unreliable avoid this vendor.
May 15, 2026
Unprompted review
Reply from The Electric Bike Shop
We’re very sorry for the delay and frustration caused with your order. Unfortunately, there was an issue with the original processing of the order, and we fully acknowledge that this should have been identified and resolved sooner.
We understand your disappointment and apologise that the experience fell below the standard we aim to provide. Your feedback has been shared internally so we can review and improve our processes going forward.
Kind regards,
The Electric Bike Shop Team
Excellent customer service from Jason
I was unsure what products to buy as I have no experience with bicycles and Jason Stevens was fantastic in supporting me, very quick to reply and very polite I couldn’t have asked for better customer service. Thank you Jason
May 15, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear Jason was able to support you and make the process easy and enjoyable, especially as you were new to cycling products.
Jason will be really pleased to hear your kind feedback. Thank you again for your support.
Kind regards,
The Electric Bike Shop Team
Do not order online from this company!
Would not recommend ordering anything online from this company. It is almost 4 weeks after I first ordered from them (accessories, not an actual bike) and I was told that the order has only been dispatched today, not within 3-6 days of the order as detailed at checkout.
Since placing the order, I have had no proactive communication from the company regarding the delay - I have had to chase it up at every stage. Each time, I have been assured that it will dispatch the same/next day, only to wait a week, and then another half a week, again with no updates as to why there is such a delay. I only found out it was dispatched today as I had emailed to cancel it, having no hope of it ever arriving.
I have felt a bit fobbed off to be honest, and was told that my order had 'slipped through the cracks' because the store that was processing my order was 'very busy' and 'short staffed'.
I am frustrated and disappointed that the company think it acceptable to provide no proactive updates to customers when there has been a delay or issue with their order; and even more so when they have been waiting almost 4 weeks for the order to arrive.
May 13, 2026
Unprompted review
Reply from The Electric Bike Shop
We’re very sorry for the delay and frustration caused with your order. We completely understand why you were disappointed, particularly given the lack of proactive communication throughout the process.
Unfortunately, your order was delayed whilst being processed by one of our stores, and we acknowledge that we should have kept you updated far more clearly and consistently than we did. We also appreciate that having to repeatedly chase for updates is not acceptable.
Your feedback has been shared internally, as this is not the level of service we aim to provide. We sincerely apologise again for the experience you’ve had.
Kind regards,
The Electric Bike Shop Team
Reply from The Electric Bike Shop
We’re sorry to hear you were disappointed with the service you received and apologise that we fell short of expectations.
Your refund has now been processed. We’re sorry again for the experience you had and appreciate your feedback.
Kind regards,
The Electric Bike Shop Team
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you received friendly service and really appreciate your recommendation.
Kind regards,
The Electric Bike Shop Team
Great pre sales with fantastic after sales service
Great pre sales advice before buying two bikes - the after care is superb! Thanks particularly to Simon who is always super knowledgable and helpful.
May 9, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you were happy with both the pre-sales advice and the aftercare you received. Simon will be really pleased to hear your kind feedback.
We hope you enjoy your new bikes, and thank you again for your support.
Kind regards,
The Electric Bike Shop Team
I have never seen any worst customer…
I have never seen any worst customer service like them. Specially Bristol shop. They don't even pickup any call
May 8, 2026
Unprompted review
Reply from The Electric Bike Shop
We’re sorry to hear you’ve been disappointed with your experience and apologise if you’ve had difficulty getting through to the Bristol store.
This certainly isn’t the level of service we aim to provide. If you still require assistance, please contact our Customer Service team at info@theelectricbikeshop.co.uk, on 0117 452 6571, or via WhatsApp on 07354 744370, and we’ll be happy to help.
Kind regards,
The Electric Bike Shop Team
Extremely well informed and thoughtful …
Extremely well informed and thoughtful staff who take the time to ensure you get the right bike to match the rides you plan and that you leave the shop having been shown how to get the best out of your bike. A very happy new bike day! Served by Richard and Tiren
May 7, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear Richard and Tiren took the time to help you find the right bike and ensured you left feeling confident using it.
We really appreciate your kind words and hope you enjoy every ride on your new bike. Happy new bike day indeed!
Kind regards,
The Electric Bike Shop Team
An update on my experience after receiving the back and using the retail outlet
Ordered the bike on the 23rd of April 2026 as it was showing in stock for shipping between the 28th and 30th of April and showing in stock on the website. Email received on the 25th of April to say the order was being processed and would now be delivered between the 29th of April and the 1st of May. Have contacted the online chat twice since to be told that these dates are not accurate and that the bike is due to them “any day” now. Not the level of service you expect when spending £1400 on a bike and certainly not the experience I was expecting.
Still to date, no idea when I will receive the bike.
I have an update on using The Electric Bike Shop.
I was unfortunate enough to have an accident on the supplied bike and had to take this to the Nottingham Store on the 12th of June 2026. Was told by a very pleasant chap that the new forks needed are usually on a 3-4 months lead time but he had managed to get a pair ordered and these would be delivered into them on Wednesday the 17th.
Fast forward to the Wednesday and I rang the store to see if these had arrived. The person answering the phone explained that they were very busy and could be tell me if these had arrived. Fair enough I thought, I will ring tomorrow as they seemed really busy and they were very polite to me on the call. I rang the next day to be told the same thing, no forks and they are busy but someone would most certainly ring me back on the following day (Friday) to let me know when the parts would be here and when my bike will be ready.
Nobody has the courtesy to call me back so I decided to use the WhatsApp customer service chat to see if they could illicit a response on my behalf.
This was on Saturday the 20th and they assured me the shop would contact me and keep me advised. It is now Wednesday and I am still none the wiser when the parts are arriving or even when I am getting my bike back.
I can handle the period of time I will have to wait it is the discourtesy of not advising me that I find very annoying.
May 6, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for your feedback, and I’m sorry for the frustration caused by the delay to your order.
Our Customer Service team investigated the order, contacted you directly with an update, and provided a revised timeline for delivery. We also worked with our warehouse team to ensure the bike progressed through the final preparation stages as quickly as possible prior to dispatch.
I appreciate that the communication and original estimated dates did not meet expectations, particularly for such an important purchase, and I’m sorry for the disappointment this caused.
Tracking details will be provided once the bike has been collected by the courier.
Thank you again for your patience while we worked to resolve this for you.
Kind regards,
The Electric Bike Shop Team
Electric Bike Co are a Great Company…
I received my Cube Bike Pedals as date promised, and the telephone service is invaluable to me, as am not on internet at home.
Good price and great product.
April 20, 2026
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear your pedals arrived as promised and that our telephone support was helpful for you.
We appreciate your kind words and are glad you’re happy with the product and price.
Kind regards,
The Electric Bike Shop Team
Reply from The Electric Bike Shop
Thank you for the 5-star review! We’re really pleased to hear everything went smoothly and that you had no problems at all.
Kind regards,
The Electric Bike Shop Team
Top class . Delighted
I’m delighted in the entire service provided . Richard in the Bristol branch was a star helping me out and with great advice . Couldn’t be happier . Thanks
April 30, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you were so happy with the service provided. Richard will be really pleased to hear your kind feedback.
Thanks again for your support, and enjoy your new bike!
Kind regards,
The Electric Bike Shop Team
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear you were happy with the service, pricing and prompt delivery.
Kind regards,
The Electric Bike Shop Team
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