The Electric Bike Shop (EBS) gets 'marmite' reviews. My experience matches what I'd read - over optimistic delivery dates followed by (when late) a call to to a very helpful customer service per... See more
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Review summary
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Whilst the bike arrived in good condition and as described, I had to adjust the steering bearings because they were loose, even though that was ticked as checked on the delivery note. Also delivery t... See more
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Delivery took longer than expected. I ordered the bike on 8 June. On 15 June I emailed the company to ascertain delivery. No reply. I ended up ringing the company on 16 June. After that I was kept ful... See more
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Just wanted to share a great experience with the team at The Electric Bike Shop in Nottingham! We rang them up yesterday morning to see if we could try a few models, and they sorted us out later in th... See more
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Company details
About The Electric Bike Shop
Written by the company
The Electric Bike Shop is the largest, independent electric bike retailer in the UK.
We've been selling electric bikes since 2014 and now have 8 stores across the UK. We are now the UK's largest independent electric bike retailer.
We promise support, advice, expertise and the very best customer service.
Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes.
We supply quality electric bikes from leading brands including Amflow, Benno, Brompton, Cannondale, Cube, EBCO, Eovolt, Estarli, FOCUS, Haibike, Orbea, Raleigh, Tenways,Tern, Trek, UTO & Whyte.
We also have a wide range of accessories available for you and your bike too, helmets, locks, bags and much more
We currently have 9 stores around the UK and we offer FREE delivery to mainland UK.
We value any feedback from our customers so if you can leave us a review we would really appreciate it.
If you do need to speak to someone please call our Customer Service Team on 0117 452 6571.
Shop Electric Leisure Bikes
Shop Electric Mountain Bikes
Shop Electric Folding Bikes
Shop Electric Cargo Bikes
Shop Bikes under £2000
Shop Locks
Shop Pumps
The Best Selection Of E-Bikes In The UK, Online And In Our Stores.
Written by the company
- We Are The Electric Bike Specialists.
- The largest choice of quality electric bikes, choose your new E-Bike today from the hundreds we have available. Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes. We are always here to help, if you have any questions our experienced team members are on hand to find the electric bike which is just perfect for you.
FREE means FREE
Free Delivery available on all Electric Bikes
- Free Delivery available to the UK Mainland
- Free Pedals
- Free Tools
- Free First Service
- Free Software updates for life
- Free support & advice available 6 days a week
Contact info
157 Whiteladies Road, Clifton, BS8 2RF, Bristol, United Kingdom
- 0117 452 6571
- info@theelectricbikeshop.co.uk
- www.theelectricbikeshop.co.uk
We Are The Electric Bike Specialists
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Richard and Tiren provided the best…
Richard and Tiren provided the best welcome and most helpful assistance in the selection of my new e-mtb that I, or I would imagine, anyone could wish for. Their approach and advice throughout has been so refreshing to find these days and is very much appreciated; their success is richly deserved.
December 20, 2025
Unprompted review
Reply from The Electric Bike Shop
Thank you for such a wonderful review GV. We’re thrilled to hear that Richard and Tiren made your experience so welcoming and helpful when choosing your new e-MTB. Their honest, refreshing approach and expert advice are exactly what we strive to provide, and your kind words will mean a great deal to them. We truly appreciate you taking the time to share your experience.
Kind regards,
The Electric Bike Shop Team
Service at Nottingham Store
Excellent service provided by the Nottingham store, thank you.
Nathan was very helpful and swift in servicing my Cube eBike. He also made a few adjustments to the handlebars, to make the ride position more comfortable.
I was there for an hour and was made to feel very welcome.
I'll be back for the next service.
December 20, 2025
Unprompted review
Reply from The Electric Bike Shop
We’re delighted to hear you had such a positive experience at our Nottingham store Helen.
Nathan will be really pleased to know his swift service and the handlebar adjustments helped make your Cube eBike more comfortable.
We look forward to seeing you again for your next service — happy riding!
Kind regards,
The Electric Bike Shop Team
Misleading on stock items and delivery times
It transpires that stated in stock items can be for items items they believe to be in stock at the supplier rather than their own stock. They do not control the supplier and this can lead to a misleading lead time. For me it was missed but important for a present and had a I known it was not in stock with them I would have gone elsewhere. I am left waiting having paid.
December 19, 2025
Unprompted review
Reply from The Electric Bike Shop
We’re sorry for the frustration caused by this and completely understand how disappointing it is, especially when the bike was intended as a gift.
In this case, there was a stock discrepancy at one of our locations, and unfortunately we were unable to source a replacement from the supplier as they are awaiting a restock. The bike is expected to arrive in January, and we have been in touch with you to explain the situation and discuss next steps.
We apologise for the inconvenience caused and appreciate your patience while we work to resolve this.
Kind regards,
The Electric Bike Shop Team
This deal was second to none
This deal was second to none. Literally nobody online anywhere had this kind of price. I took a chance, and its the finest quality build ive ever seen, so much so, I ordered another one in a different colour for the same price. Outstanding, perfect fit, actually very comfortable too.
December 1, 2025
Reply from The Electric Bike Shop
Thank you for the 5-star review! We’re delighted to hear you were so pleased with the value, quality and fit — ordering a second one is the best compliment we could receive. Thanks again for choosing us!
Kind regards,
The Electric Bike Shop Team
Great bike, fast delivery, no simple assembly instructions.
The Cube Kathmandu is a super bike and choosing it and ordering on your website was a very simple process and a good experience. I was surprised at how fast the delivery was. It was carefully and well packaged. Although a thick Cube manual was included, it was in numerous languages and seemed to cover every bike in the Cube range. It was diappointing that there wasn't a simple set of assembly instructions, so it took me a while to put the bike together. The gears had not been set up properly and after 30 miles of riding and the gears jumping and missing, I took it to a local bike shop and now have a perfect bike.
November 28, 2025
Reply from The Electric Bike Shop
Thank you for taking the time to share your experience and for choosing the Cube Kathmandu. We’re really pleased to hear you enjoyed the ordering process, quick delivery and careful packaging.
The manual included with the bike is a universal Cube guide rather than one specific to each model. To help with setup, we also provide a short assembly video on our website, and Cube have a range of helpful model-related PDF manuals available on their website.
We appreciate your feedback and are glad to hear the bike is now running perfectly. We hope you enjoy many happy miles on it.
Kind regards,
The Electric Bike Shop Team
Amazing service very happy with my bike
November 28, 2025
Reply from The Electric Bike Shop
Thank you for the 5-star review! We’re delighted to hear you’re very happy with your bike and the service you received. Enjoy the ride!
Kind regards,
The Electric Bike Shop Team
Lock it are lose it
Reliable service and fast delivery good prices for bike locks beat Amazons prices for locks. Good customer service
October 10, 2025
Reply from The Electric Bike Shop
Thank you for the 5-star review! We’re delighted to hear that you were satisfied with the service, delivery speed, and pricing. We appreciate your support and hope to help again soon.
Kind regards,
The Electric Bike Shop Team
Items still missing from my order …
Items still missing from my order after 17 days
no one answering the phone
no one replying on chat and email system won't work
November 25, 2025
Reply from The Electric Bike Shop
We’re sorry to hear about the frustration caused by the delay and the difficulty you had reaching us.
We’re pleased we were able to speak with you directly and resolve the outstanding items from your order. Thank you for taking the time to discuss this with us and for your patience while we put things right.
Kind regards,
The Electric Bike Shop Team
Top Class Service and Price
Most helpful and very knowledgeable in determining what parts would suit my bike. Also most competively priced in the UK. Would definately use again. Customer service manager Lewis Clark is an absolute asset to the company, top man.
November 25, 2025
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear that our team were able to help you find the right parts and that you found them competitively priced. We really appreciate your kind words and your recommendation — we look forward to helping you again in the future!
Kind regards,
The Electric Bike Shop Team
I ordered a n extender battery for my…
I ordered a n extender battery for my new electric bike, which was delivered in very good time. Unfortunately a small accessory was missing. A contact email brought a very quick response and I had the part within a few days. Thanks to Lewis for excellent communication. Haven't had opportunity to use the extender yet so can't comment on it yet.
November 21, 2025
Reply from The Electric Bike Shop
Thank you for the 5-star review! We’re glad your extender battery arrived quickly and that we were able to sort the missing accessory for you without delay.
We hope you enjoy the extra range once you’ve had a chance to get it fitted.
Kind regards,
The Electric Bike Shop Team
Really helpful
Really helpful - sorted our bike out out even though the parts weren't available !
December 3, 2025
Unprompted review
Reply from The Electric Bike Shop
Thank you for the 5-star review! We’re really pleased we could help get your bike sorted. We appreciate your kind words!
Kind regards,
The Electric Bike Shop Team
Extremely disappointing service and…
Extremely disappointing service and refusal to honour agreement
I bought a bike from this company and discovered a faulty pedal almost immediately. They advised me to get it repaired by a Bosch-authorised dealer and assured me they would reimburse the cost. I followed their instructions exactly and sent them a copy of the receipt — only for them to refuse to reimburse me afterwards. Completely unacceptable. If a business gives a clear instruction and promise, they should stand by it. Instead, I was left out of pocket for a fault that shouldn’t have been there in the first place. Poor customer service and no accountability. I won’t be buying from them again and would advise others to be cautious.
November 3, 2025
Unprompted review
Reply from The Electric Bike Shop
We’re very sorry to hear about your experience and understand your frustration. This certainly isn’t the level of service we aim to provide. We’d like to review the details of what was agreed and ensure this is resolved properly for you.
Could you please reach out to our Customer Service team at info@theelectricbikeshop.co.uk or call us on 0117 452 6571? Once we have your case information, we can investigate and work to put things right.
Kind regards,
The Electric Bike Shop Team
E-Bike purchase
From the first interaction with Tiren this has been for me a really good experience. I am not up to date with E-Bikes so the advice he gave me, not only gave me confidence but I got the bike I had in mind. If you are considering buying an e-bike from the Electric Bike Shop in Whiteladies Road Clifton you definitely won’t go wrong.
November 22, 2025
Unprompted review
Reply from The Electric Bike Shop
Thank you for the wonderful 5-star review! We’re delighted to hear that Tiren was able to give you the confidence and guidance you needed to choose the right e-bike. It’s great to know you had such a positive experience at our Whiteladies Road store.
We hope you enjoy every ride on your new bike!
Kind regards,
The Electric Bike Shop Team
A breath of fresh air
A breath of fresh air, just bought a new bike from the Shirley/Solihull store, Nikki looked after me from start to finish, nothing was too much trouble, the workshop chap explained everything on the bike, fitted some mudguards, demonstrated how it all worked, brilliant experience, not felt that welcomed and looked after in a shop before, thankyou
November 21, 2025
Unprompted review
Reply from The Electric Bike Shop
Thank you for the 5-star review! We’re delighted to hear you had such a positive experience at our Shirley/Solihull store. It’s great to know that Nikki and the workshop team looked after you so well and made the whole process enjoyable.
We hope you enjoy every ride on your new bike — and thank you for choosing us!
Kind regards,
The Electric Bike Shop Team
The Electric Bike Shop West Bridgford
Great shop. Everyone knowledgeable and very friendly. Nothing is too much trouble. A pleasure to deal with.
November 7, 2025
Reply from The Electric Bike Shop
Thank you for the fantastic review! We’re delighted to hear you had such a positive experience at our West Bridgford store. The team will be really pleased to know their knowledge and friendliness made a difference.
Kind regards,
The Electric Bike Shop Team
Excellent thank you
After doing some research on which e-bike to buy, I wasn’t disappointed in choosing The Electric Bike Shop to supply my choice.
From my first call with Nicky, a test ride with James, and handover with Mitch & Paul everything went smoothly. I wouldn’t hesitate in recommending them, Thank you 😊
November 15, 2025
Unprompted review
Reply from The Electric Bike Shop
Thank you so much for your wonderful review IanD.
We’re delighted to hear that your experience with The Electric Bike Shop was such a positive one. It’s great to know that Nicky, James, Mitch & Paul were able to support you every step of the way—from the first call to your test ride and handover.
We really appreciate your recommendation.
Kind regards,
The Electric Bike Shop Team
An excellent experience
An excellent experience. I called, asked for information, information was supplied and I ordered the bike.
Came next working day. Superb.
Very good company to deal with
October 27, 2025
Reply from The Electric Bike Shop
Thank you for the 5-star review! We’re really pleased to hear you had such a smooth experience and that your bike arrived the next working day.
Kind regards,
The Electric Bike Shop Team
Avoid like the plague
For 10 month my Haibike all mtn10 has been randomly cutting power. It was looked at under warranty. The bike has had new parts recently fitted like new chain new handlebars controller for motor power display. But apparently all these need replacing. Always mentioning i have crashed it. I am 54 yr old disabled man, I ride blue trails on an expensive bike but get accused like I'm Gee Atherton riding ridgeline. Issue not fixed but asked if I wanted to replace all the parts. Telling me front tyre needs a new inner tubes qhen they were told its tubeless and with inserts. Absolute joke of a company. 36 days they had my bike and am no farther forward than I was 10 month ago. Once the sell you the bike, they couldn't give a toss.
November 12, 2025
Unprompted review
Reply from The Electric Bike Shop
We’re really sorry to hear how frustrated you feel, and we fully understand how difficult the past months have been for you. We also want to reassure you that we never intended to suggest you’d crashed the bike — our workshop simply documented their observations so the manufacturer had the information needed for a proper warranty assessment.
Over the 36 days we had your bike, we carried out full diagnostics using Yamaha software, multiple test rides, fitted a new speed sensor under warranty, and escalated the case to the supplier. We also arranged free collection and return delivery of your bike so we could complete a full assessment at no cost to you. Unfortunately, despite all testing, we were unable to reproduce the power-cut fault or trigger any system errors.
We didn’t ask you to replace all parts; we highlighted worn components and upgrades so you had a clear understanding of the bike’s overall condition. The comment about an inner tube was a genuine misunderstanding.
We remain committed to helping you, and if the issue reoccurs we’re here to support you and work with the supplier to find a long-term solution. Please feel free to contact us directly on 0117 452 6571 or info@theelectricbikeshop.co.uk.
Kind regards,
The Electric Bike Shop Team
Easy to order
Easy to order
In this day and age, quite a time from order to delivery
We'll packaged
October 28, 2025
Reply from The Electric Bike Shop
Thanks for your feedback. We’re glad to hear ordering was easy and that your item arrived safely. We appreciate your comments on delivery time and will keep working to make our service as efficient as possible.
Kind regards,
The Electric Bike Shop Team
Good service and prices
October 27, 2025
Reply from The Electric Bike Shop
Thank you for the 5-star review! We’re really glad to hear you were happy with our service and prices.
Kind regards,
The Electric Bike Shop Team
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