The Electric Bike Shop (EBS) gets 'marmite' reviews. My experience matches what I'd read - over optimistic delivery dates followed by (when late) a call to to a very helpful customer service per... See more
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Review summary
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Whilst the bike arrived in good condition and as described, I had to adjust the steering bearings because they were loose, even though that was ticked as checked on the delivery note. Also delivery t... See more
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Delivery took longer than expected. I ordered the bike on 8 June. On 15 June I emailed the company to ascertain delivery. No reply. I ended up ringing the company on 16 June. After that I was kept ful... See more
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Just wanted to share a great experience with the team at The Electric Bike Shop in Nottingham! We rang them up yesterday morning to see if we could try a few models, and they sorted us out later in th... See more
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Company details
About The Electric Bike Shop
Written by the company
The Electric Bike Shop is the largest, independent electric bike retailer in the UK.
We've been selling electric bikes since 2014 and now have 8 stores across the UK. We are now the UK's largest independent electric bike retailer.
We promise support, advice, expertise and the very best customer service.
Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes.
We supply quality electric bikes from leading brands including Amflow, Benno, Brompton, Cannondale, Cube, EBCO, Eovolt, Estarli, FOCUS, Haibike, Orbea, Raleigh, Tenways,Tern, Trek, UTO & Whyte.
We also have a wide range of accessories available for you and your bike too, helmets, locks, bags and much more
We currently have 9 stores around the UK and we offer FREE delivery to mainland UK.
We value any feedback from our customers so if you can leave us a review we would really appreciate it.
If you do need to speak to someone please call our Customer Service Team on 0117 452 6571.
Shop Electric Leisure Bikes
Shop Electric Mountain Bikes
Shop Electric Folding Bikes
Shop Electric Cargo Bikes
Shop Bikes under £2000
Shop Locks
Shop Pumps
The Best Selection Of E-Bikes In The UK, Online And In Our Stores.
Written by the company
- We Are The Electric Bike Specialists.
- The largest choice of quality electric bikes, choose your new E-Bike today from the hundreds we have available. Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes. We are always here to help, if you have any questions our experienced team members are on hand to find the electric bike which is just perfect for you.
FREE means FREE
Free Delivery available on all Electric Bikes
- Free Delivery available to the UK Mainland
- Free Pedals
- Free Tools
- Free First Service
- Free Software updates for life
- Free support & advice available 6 days a week
Contact info
157 Whiteladies Road, Clifton, BS8 2RF, Bristol, United Kingdom
- 0117 452 6571
- info@theelectricbikeshop.co.uk
- www.theelectricbikeshop.co.uk
We Are The Electric Bike Specialists
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from The Electric Bike Shop
Thank you for the 5-star review! We’re really pleased to hear your delivery was quick and hassle-free.
Kind regards,
The Electric Bike Shop Team
Reply from The Electric Bike Shop
Thank you for the 5-star review! We’re really pleased to hear your bike arrived promptly. All of our bikes are fully built and safety-checked before being partially disassembled for safe transport inside the box.
We hope you enjoy your new bike and wish you many happy miles ahead.
Kind regards,
The Electric Bike Shop Team
A highly recommended bike shop.
The staff here are always extremely helpful, personable and do all they can to keep you on the road.
Always a good variety of e bikes in stock. Certainly a go-to bike shop. Many thanks for your help.
February 4, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear you’ve found the team helpful and personable. We truly appreciate your recommendation and kind words.
Kind regards,
The Electric Bike Shop Team
Bike in for its first year service
Bike in for its first year service. Really looked after by Nathan (tech), Marc and Chris. Well done - great team and they look after their customers.
Purchased the Cube Stereo Hybrid One 44 HPC SLX 800 in late 2024 - Nasir
January 23, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear your first service at our Nottingham store went so well. Nathan, Marc and Chris will be delighted to know you felt well looked after — they’re a great team.
We hope you continue to enjoy your Cube Stereo Hybrid One 44 HPC SLX 800 and look forward to seeing you again in the future.
Kind regards,
The Electric Bike Shop Team
A great start to my E-Bike experience.
I went to Bristol Electric Bike shop to just look at what sort of electric bikes were on offer.
I spoke to Gabriel who was knowledgeable, helpful and really listened to what I would like and for what purpose. He translated all technical information so that I understood what was important.
Gabriel showed me a couple of bikes and immediately I knew that I really wanted the green one in particular! We arranged a test ride.
Today I have been in and met with Rich, yet again I found him to be professional, interested in me as a customer and in what I thought were my requirements.
Rich facilitated a test ride on the preferred green Cube, which was great fun, and then spent quite a time ensuring that I understood what I needed to about my new bike.
I never felt rushed, which I liked, and was strongly of the impression that both Rich and Gabriel have a passion for all things cycling and want others to experience that too. Thanks to both.
January 21, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the brilliant 5-star review! We’re really pleased to hear that Gabriel and Rich made your first e-bike experience such a positive one. We hope you enjoy many great rides on your new Cube!
Kind regards,
The Electric Bike Shop Team
Excellent service 👏 👍
Excellent service and fast delivery highly recommend this company 👌 👍
January 6, 2026
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear that you were pleased with the service and fast delivery from our Gloucester store. We really appreciate the recommendation.
Kind regards,
The Electric Bike Shop Team
Curate's egg
The bike arrived 2/3 days later than I was led to expect. When it arrived it was not "ReadytoRide" which I had paid for.
However Lewis in The Bristol shop was excellent in rectifying all these problems
January 2, 2026
Reply from The Electric Bike Shop
Thank you for taking the time to share your feedback. We’re sorry for the delay and that the bike didn’t arrive as expected with the Ready2Ride service — we understand how disappointing that would have been.
We’re really pleased to hear we were able to address and resolve the issues for you, and we appreciate your patience while we put things right.
Kind regards,
The Electric Bike Shop Team
The emphasis on service by Cardiff store
I have now had a few dealings with staff at the Cardiff store . Each time from initial contact re bike ( electric ) issues ,they have gone out of their way to accommodate and explain what they've thereafter done and also this time give some guidance re maintenance.
I dealt with Paul & Dan on this occasion . They were great in fairness, patient, knowledgeable and pragmatic.
January 13, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear about your positive experiences with our Cardiff store. Paul and Dan will be delighted to know their patience, knowledge and guidance made such a difference.
Thank you for taking the time to share your feedback — we really appreciate it.
Kind regards,
The Electric Bike Shop Team
Reply from The Electric Bike Shop
Thank you for the 5-star review! We’re really pleased to hear you had a great experience.
Kind regards,
The Electric Bike Shop Team
Great after sales service
I bought an ebike from them through the cycle2work scheme. The communication was great from the get go. The bike arrived within a day or two.
unfortunately the mudflap had cracked during the transportation. I emailed the lady I was communicating with and she told me that they don't stock them and they will try to find one for me though.
I forgot about it and continued to enjoy the bike - which is still doing great after almost two years.
After about 4 months, I received something in post from them! They had finally found the mud flap and they still remembered/cared to send it to me!
I'm definitely buying again from them!
April 30, 2025
Unprompted review
Reply from The Electric Bike Shop
Thank you so much for the 5-star review and for sharing your experience. We’re delighted to hear that the communication and delivery went smoothly, and it’s great to know that your bike has been serving you well for nearly two years.
We’re glad we were able to track down the replacement mudflap for you, even if it took a little time. Thank you for your patience and for choosing us. We look forward to helping you again in the future.
Kind regards,
The Electric Bike Shop Team
Very quick delivery
Very quick delivery, bike set up well so thank you. Very happy however it did have slight paint chip on the front mud guard
December 30, 2025
Reply from The Electric Bike Shop
Thank you for your feedback and for the 4-star review. We’re pleased to hear you were happy with the delivery speed and bike setup. We’re sorry to hear about the small paint chip on the front mudguard. If you’d like us to take a look or provide further assistance, please feel free to contact our Customer Service team at info@theelectricbikeshop.co.uk, and we’ll be happy to help.
Kind regards,
The Electric Bike Shop Team
Thank you to Alex and his Team for…
Thank you to Alex and his Team for going the extra mile by helping us buy my new Cube Touring e-bike; which is amazing by the way! Alex was very patient and caring and it was great to test ride the two e-bikes first.
We had a great experience, with exceptional customer service and we would have no hesitation at all in recommending the Harrogate Store.
January 3, 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a great experience with Alex and the team at our Harrogate store, and that you’re loving your new Cube Touring e-bike.
It’s great to know the test rides and customer service made a difference, and we really appreciate the recommendation. Enjoy many happy miles ahead!
Kind regards,
The Electric Bike Shop Team
Amazing Service
The Bike was a good quality bike with great reviews. What makes it a great purchase though was the price and customer service given by the team at the electric Bike Shop - they were simply amazing.
Despite making the order 9 days before Christmas, they got it delivered in time (it was a gift).
The communication, responsiveness and follow up from their CX team was brilliant - can not fault!
December 19, 2025
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear how happy you are with the bike, the price, and the service from our team. Getting it delivered in time for Christmas was really important to us, so it’s great to know it arrived as planned.
We truly appreciate your kind words about our CX team and hope you enjoy many happy rides ahead.
Kind regards,
The Electric Bike Shop Team
Very Helpfull
December 12, 2025
Reply from The Electric Bike Shop
Very pleased to read this, thank you for your review, the team will be pleased too.
Kind regards
The Electric Bike Shop
Faulty bike; can’t contact customer service
I bought an e-bike for my wife for Christmas; it arrived on time but when we set it up on Christmas Day we realised that the computer was faulty and shut down within seconds of being turned on, making the bike unusable. Obviously this was a huge downer but I assumed someone from the company would be available to fix the problem after Christmas. It’s now December 30th and my email and WhatsApp messages haven’t been answered and no one picks up on the customer service number. To be fair the company advertises limited WhatsApp support over Christmas but it seems unfortunate that no one is around even to reassure a customer who’s feeling legitimately unhappy about their experience. (I can see that my WhatsApp message detailing the problem was read, but there was no reply.) Will update this review as and when the problem is addressed; I don’t expect miracles at Christmas but right now I feel as if the company ought to be in a position at least to acknowledge a customer’s frustration and to reassure them that a faulty product can be swapped out for a functional one. So far, nothing on either front.
UPDATE: within an hour of posting this review I got a call from a very helpful customer service rep. He's promised to try to get the problem resolved ASAP so I'll continue to update based on what happens. Have already added a couple of stars to my original review with the hope that I can add more soon!
December 30, 2025
Unprompted review
Reply from The Electric Bike Shop
We’re very sorry that you haven’t yet received a response.
Our customer service team has been extremely busy catching up on a high volume of enquiries received since Christmas Eve, and we’re currently operating at a reduced capacity as several team members are still on holiday.
We can confirm that we have received your messages and that the video will be reviewed. We will do our very best to be in touch later today.
Once again, please accept our apologies for the delay, and thank you for your patience.
Kind regards,
The Electric Bike Shop Support Team
UPDATE: Thank you Nick for adjusting your review and adjusting your rating, we will do our very best to get everything sorted ASAP.
The wrong battery was shopped with my…
The wrong battery was shopped with my bike. The customer service was excellent and they resolved the issue quickly and provided good communication.
Very happy with my purchase.
December 12, 2025
Reply from The Electric Bike Shop
Thank you for your feedback. We’re sorry again for the initial mix-up, but we’re really pleased to hear our customer service team resolved the issue quickly and kept you well informed. It’s great to know you’re very happy with your purchase — thank you for choosing us!
Kind regards,
The Electric Bike Shop Team
Reply from The Electric Bike Shop
Thank you for your review Rob. We’re glad to hear you were happy with the prompt service and found it good value for money.
Kind regards,
The Electric Bike Shop Team
5 star service
Excellent prices and service! I recently needed to purchase a good quality bike U lock, after googling several brands for reviews I decided on the OnGuard brand. I then searched for the best price which is when I found The Electric Bike Shop at £70 cheaper than some other sellers! I ordered it on Sunday and it was delivered on Tuesday. It just goes to show that it does pay to shop around as some smaller retailers are better than the go to big boys just because you have an account.
December 21, 2025
Unprompted review
Reply from The Electric Bike Shop
Thank you so much for taking the time to leave such a great review K.
We’re really pleased to hear you found us while shopping around and that the OnGuard U lock arrived quickly and at such a competitive price.
We truly appreciate your support of a smaller retailer and are glad we could deliver both value and service.
Kind regards,
The Electric Bike Shop Team
Bike was well presented
Bike was well presented . All information was clear and good pictures. Delivery was spot on .
December 5, 2025
Reply from The Electric Bike Shop
Thank you for your feedback Karen. We’re glad to hear the bike was well presented and that the information and images were clear and helpful. It’s great to know delivery went smoothly too. We really appreciate you taking the time to leave a review and hope you enjoy many rides ahead.
Kind regards,
The Electric Bike Shop Team
Well priced quality products
Well priced quality products. Easy to order and prompt delivery. Friendly staff in shop.
December 1, 2025
Reply from The Electric Bike Shop
Thank you for your great feedback Wael. We’re pleased to hear you found our products well priced and high quality, and that ordering and delivery were easy and prompt. It’s also lovely to know our shop team made a good impression.
Kind regards,
The Electric Bike Shop Team
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