This company has gone above and beyond for me. Evri have let me down with my order delayed really badly. Got in contact with this company within the hour everything dealt with new order on the way and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Website is so easy to use. Ordering takes very little time Deliveries are always quick Goods always come packaged well I have been advised customer for 10 years and have never been let down... See more
Company replied
Great service. Prices are way cheaper than the shops. Great selection of flavours for my Hayati pro max. Free delivery usually arrives within 2 days of ordering. I would give it more than 5 stars... See more
Company replied
It isn't my first time buying products from this online store. Everytime I did, service was amazing, website clear and easy to navigate at, competitive prices and a lot of offers always available. De... See more
Company replied
Company details
About The Electronic Cigarette Company (UK) Ltd
Written by the company
The Electronic Cigarette Company has been here since the start in 2008. Our aim is simple; to provide customers with the greatest vape brands at the very best prices, coupled with unrivalled customer service. We stock an e-cig to suit both new and existing vapers, alongside a vast selection of e-liquid flavours from all the top brands you love. Our competitive multi-buy deals are available on virtually every single vape liquid brand we supply, and offer a great value way to stock up each month.
We also provide free top brand e-liquids with any kit purchased to help get you started, with a compelling range to choose from. If you’re not sure where to start then why not contact our friendly customer service? We’re here to help you break free from the chains of smoking with expert advice to help you choose the right kit for you. We’re available 6 days a week, and can be contacted via email, phone call or through our intuitive live chat function for real time advice.
Below are just a few reasons why you should choose The Electronic Cigarette Company:
- FREE shipping with all orders over £15
- FREE top brand e-liquids with any kit over £10
- FREE Nic shots included with any shortfill e-liquid purchase
- Great value e-liquid multi-buy deals
- Vape subscriptions available from £25 per month
- E-liquid & coil price match; if you find it cheaper we'll DOUBLE the difference!
- Customer service available 6 days a week for expert advice
With regular deals available on the website and through our weekly newsletter (make sure you sign up!), The Electronic Cigarette Company is the only online vape store you’ll need on your vaping journey.
Disposable Vape Alternatives In Stock!
Written by the company
- Starting From £5.99
- Disposable vapes were banned on 1st June 2025. We stock like-for-like alternatives on your favourite brands like Elf Bar and Lost Mary. Using prefilled pods with e-liquid, they require no setup to get started. Available from £5.99, be sure to grab your disposable alternatives and beat the ban!
- Expert Customer Service
- Our friendly Customer Service team are on hand to answer all your vaping questions. Always with you the customer in mind, our team will help you along your vaping journey.
- Coil Price Match
- We are committed to offering the best value coils online in the United Kingdom. If you find the same product at a lower price within 28 days of purchase, we will happily match it, by giving you a credit on your account for DOUBLE the difference.
- E-liquid Price Promise
- We think we offer the best value e-liquid online in the United Kingdom. So if you can find the same product cheaper within 28 days of purchase, we will match it by giving you a credit on your account for DOUBLE the difference.
- Everyday Low Prices
- The Electronic Cigarette Company stock the best brands such as Aspire, Elf Bar, Lost Mary, OXVA, VOOPOO, PIXL and more. All these e-cigarette brands have been chosen so that we can offer our customers the best possible range of vaping devices, at an extremely competitive everyday low price.
Free shipping over £15
High quality e-cigarettes and e-liquid.
Free delivery with any spend over £15.
All products come with a 28 day warranty.
Everyday low prices on e-cigarettes, accessories and e-liquid.
E-liquid subscriptions available from £25
Contact info
The Old Fire Station, Manchester Road, BB5 2BH, Accrington, United Kingdom
- 01254 269380
- info@theelectroniccigarette.co.uk
- www.theelectroniccigarette.co.uk
4.8
Excellent
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for taking time to write us this review, and for awarding us the maximum 5 star rating, great to know that you are very happy overall with the competitive pricing and rapid delivery of your chosen vaping products.
Have a lovely week.
Many Thanks
Mick
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for taking time to leave us this review, always nice to receive and read positive feedback like this.
Hope you have a fantastic week.
Many Thanks
Mick
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for the review, the 5 stars and for choosing us for the purchase of your vaping products.
Hope you have a lovely week.
Many Thanks
Mick
The Electronic Cigarette Company
Always a pleasure to browse this…
Always a pleasure to browse this website, some good bargains to be had, great customer service and prompt delivery. I will definitely be returning here and have had a few orders in the last year or more.
June 12, 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for taking time to share your own personal feedback regarding the overall positive experience you had whilst shopping with us on the TECC website.
Really good to know that you will continue to use us as your go to retailer for the purchase of all of your vaping essentials.
Have a lovely week.
Many Thanks
Mick
The Electronic Cigarette Company
Quick delivery and good price
June 14, 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for the review, the 5 stars and for choosing us as your preferred retailer for the purchase of your vaping products.
Hope you have a great week.
Many Thanks
Mick
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for the review, the 5 stars and for choosing us for the purchase of your vaping products, really good to know that you are very happy overall, hope you have a great weekend.
Many Thanks
Mick
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for sharing your own personal feedback, really good to know that you are happy with the competitive pricing and to know that you are receiving your vaping products very promptly, just as we expect for you.
Hope you have a great remainder of your weekend.
Many Thanks
Mick
The Electronic Cigarette Company
Excellent service and the flavour…
Excellent service and the flavour selection for Hyatti pros max refills are great, just found my new favourite rock candy orange. Speedy delivery, pleased with the service, only place I order from now
June 19, 2026
Unprompted review
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for taking time to share your own personal feedback, really good to know that you are having an enjoyable experience when shopping with us for your chosen vaping products.
Hope you have a lovely rest of the weekend.
Many Thanks
Mick
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for the review, the 5 stars and for choosing us for the purchase of your vaping products.
Hope you have a great weekend.
Many Thanks
Mick
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for taking time to share your feedback, really good to know that you are very content overall.
Hope you have a great weekend.
Many Thanks
Mick
The Electronic Cigarette Company
One of the most reliable companies
One of the most reliable and efficient companies I’ve used. Items arrive promptly and usually next day. Always packaged securely and if I’ve ever needed to contact them, they’ve been quick to get back.
June 13, 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for this review, the 5 stars and for choosing us for the purchase of your vaping products, hope you have a great weekend.
Many Thanks
Mick
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks for the review, the 5 stars and for choosing us as your preferred go to retailer for the purchase of your vaping products have a fantastic weekend.
Many Thanks
Mick
The Electronic Cigarette Company
Very happy with my purchase the service…
Very happy with my purchase the service is great and so reasonable priced the delivery was spot on.
Will be buying again
June 13, 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for taking time to leave us this review and for your kind words, really good to know that you are very happy overall with service, competitive pricing and rapid delivery of your chosen vaping products.
Hope you have a lovely weekend.
Many Thanks
Mick
The Electronic Cigarette Company
Really good choice of nice salt…
Really good choice of nice salt flavours. Fast delivery.
June 13, 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for taking time to leave us this review, really good to know that you are having an enjoyable experience with your chosen e-liquids.
Hope you have a great weekend.
Many Thanks
Mick
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for taking time to leave us this review, really good to know that you are very happy with the rapid delivery of your chosen vaping products.
Hope you have a great week.
Many Thanks
Mick
The Electronic Cigarette Company
Impressive service and great product.
June 12, 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for taking time to leave us this review, really good to know that you are very happy overall with service and rapid delivery.
Hope you have a great rest of the week and weekend ahead.
Many Thanks
Mick
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for the review, the 5 stars and importantly for choosing us as your preferred online retailer for the purchase of your vaping products.
Hope you have a great weekend.
Many Thanks
Mick
The Electronic Cigarette Company
I receive efficient and prompt service…
I receive efficient and prompt service whenever I place and order.
May 5, 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for the review, really good to know that you are very content overall with the service.
Hope you have a fantastic weekend.
Many Thanks
Mick
The Electronic Cigarette Company
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks so much for your complimentary feedback, always nice to receive and read positive feedback like this.
Hope you have a lovely weekend.
Many Thanks
Mick
The Electronic Cigarette Company
Can’t fault their service
Can’t fault their service. Orders are always dispatched & delivered quickly. I have a vape juice subscription which arrives just as I’m running low. Staff are great if ever you need to change anything. I’ve been a customer for a few years and really happy with their prices & service.
March 10, 2026
Reply from The Electronic Cigarette Company (UK) Ltd
Thanks very much for taking time to leave us your own personal feedback, nice to know that you are accustomed to high standards of customer service, and great to read that you are happy with the convenient and hassle free experience the subscription service offers.
Hope you have a lovely weekend.
Many Thanks
Mick
The Electronic Cigarette Company
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.