The Electronic Cigarette Company (UK) Ltd Reviews 

21,866
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,316 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and reliable delivery service, often receiving their orders within one or two days, with many appreciating the free delivery options. The products are frequently highlighted for their excellent quality and value for money, with a wide selection of flavors and genuine items available at competitive prices. Reviewers also commend the exceptional service, noting the user-friendly website, efficient order process, and helpful customer support. However, some customers experienced issues with delivery, reporting delays or non-receipt of orders, even after paying for next-day shipping. A few other people also felt that the taste of certain products was not as expected, questioning their authenticity, and some noted occasional product unavailability.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers consistently praising the... See more

Product

Customers consistently note positive experiences with product quality, often highlighting good value for... See more

Service

Reviewers highlight positive aspects of service, consistently praising its reliability, efficiency, and... See more

Price

Consumers find price to be positive, consistently reporting that products are inexpensive and offer great... See more

Order

Clients share positive opinions on order, frequently praising the speed and efficiency of the ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service. Prices are way cheaper than the shops. Great selection of flavours for my Hayati pro max. Free delivery usually arrives within 2 days of ordering. I would give it more than 5 stars... See more

Company replied

Rated 5 out of 5 stars

It isn't my first time buying products from this online store. Everytime I did, service was amazing, website clear and easy to navigate at, competitive prices and a lot of offers always available. De... See more

Company replied

Rated 5 out of 5 stars

Couldn't be happier with my experience. The website is clearly laid out and the purchase process was made easy. I made my order on a weekend and received my products within a couple of days. Everythin... See more

Company replied

Rated 5 out of 5 stars

10/10 service ⭐️ Website is very efficient to use, they have a wide range of products that are even difficult to find in high street shops. Cheap and affordable price. Extremely fast delivery... See more

Company replied


Company details

  1. Vaporizer Store
  2. Electronic Cigarette Store

About The Electronic Cigarette Company (UK) Ltd

Written by the company

The Electronic Cigarette Company has been here since the start in 2008. Our aim is simple; to provide customers with the greatest vape brands at the very best prices, coupled with unrivalled customer service. We stock an e-cig to suit both new and existing vapers, alongside a vast selection of e-liquid flavours from all the top brands you love. Our competitive multi-buy deals are available on virtually every single vape liquid brand we supply, and offer a great value way to stock up each month.

We also provide free top brand e-liquids with any kit purchased to help get you started, with a compelling range to choose from. If you’re not sure where to start then why not contact our friendly customer service? We’re here to help you break free from the chains of smoking with expert advice to help you choose the right kit for you. We’re available 6 days a week, and can be contacted via email, phone call or through our intuitive live chat function for real time advice.

Below are just a few reasons why you should choose The Electronic Cigarette Company:

  • FREE shipping with all orders over £15
  • FREE top brand e-liquids with any kit over £10
  • FREE Nic shots included with any shortfill e-liquid purchase
  • Great value e-liquid multi-buy deals
  • Vape subscriptions available from £25 per month
  • E-liquid & coil price match; if you find it cheaper we'll DOUBLE the difference!
  • Customer service available 6 days a week for expert advice

With regular deals available on the website and through our weekly newsletter (make sure you sign up!), The Electronic Cigarette Company is the only online vape store you’ll need on your vaping journey.

Disposable Vape Alternatives In Stock!

Written by the company

Starting From £5.99
Disposable vapes were banned on 1st June 2025. We stock like-for-like alternatives on your favourite brands like Elf Bar and Lost Mary. Using prefilled pods with e-liquid, they require no setup to get started. Available from £5.99, be sure to grab your disposable alternatives and beat the ban!
Expert Customer Service
Our friendly Customer Service team are on hand to answer all your vaping questions. Always with you the customer in mind, our team will help you along your vaping journey.
Coil Price Match
We are committed to offering the best value coils online in the United Kingdom. If you find the same product at a lower price within 28 days of purchase, we will happily match it, by giving you a credit on your account for DOUBLE the difference.
E-liquid Price Promise
We think we offer the best value e-liquid online in the United Kingdom. So if you can find the same product cheaper within 28 days of purchase, we will match it by giving you a credit on your account for DOUBLE the difference.
Everyday Low Prices
The Electronic Cigarette Company stock the best brands such as Aspire, Elf Bar, Lost Mary, OXVA, VOOPOO, PIXL and more. All these e-cigarette brands have been chosen so that we can offer our customers the best possible range of vaping devices, at an extremely competitive everyday low price.

Free shipping over £15

High quality e-cigarettes and e-liquid.

Free delivery with any spend over £15. All products come with a 28 day warranty. Everyday low prices on e-cigarettes, accessories and e-liquid. E-liquid subscriptions available from £25

Contact info

4.8

Excellent

TrustScore 5 out of 5

22K reviews

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1-star

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4.8

All reviews

(21,866)

2,208 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service lovely customer care and…

Great service lovely customer care and good products , use these constantly and will not go anywhere else.

April 29, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for taking time to leave us this review, for the 5 stars and importantly for continuing to use us as your go to supplier for all of your vaping essentials, nice to know that you are accustomed to receiving high standards of customer service and after sales support, which is exactly what we expect for you.

Hope you have a really lovely week ahead.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Very pleased with the product

Very pleased with the product, speedy delivery and price

June 8, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for taking time to leave us this review and for your kind words, really good to know that you are very happy overall with the products we stock and sell, also good to know that you are receiving your vaping products promptly just as we expect.

Have a great week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Really pleased good value for money and…

Really pleased good value for money and quick delivery

June 8, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for the review, the 5 stars and importantly for choosing us for the purchase of your vaping products.

Have a great week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, happy with products, great deals!

June 8, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for taking time to share your own personal feedback, really good to know that you are very happy overall.

Have a great week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Great service order one day delivered…

Great service order one day delivered next day cant fault this company

June 8, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for taking time to share your feedback with us, great to know that you are very happy overall and really nice to know that you are receiving your vaping products very quickly, just as we expect for you.

Have a great week ahead.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

5/5 would recommend.

Dependable service and fast delivery, definitely recommend people order from here.

June 7, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for the review, the 5 stars and for choosing us for the purchase of your vaping products.

Hope you have a great week ahead.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 3 out of 5 stars

I don’t like the product as much as the…

I don’t like the product as much as the Xlim 2

June 7, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Sorry to hear that the product is not to our own personal preference when compared to another model. If you ever need pointing in the right direction of products closely aligned to your own personal preference feel free to reach out to our customer service team who will be able to answer any questions you might have.

Have a lovely week ahead.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Fast orders and they reward loyalty

Fast orders and they reward loyalty.
I have always received great service; thanks.

June 6, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for taking time to share your feedback with us, great to know that you are very happy with the high standard of customer service, loyalty initiatives we offer and the rapid delivery of your vaping products.

Hope you have a fantastic week ahead.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Excellent service

Excellent service, communication, great selection and prices. Highly recommended 👍

May 30, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for sharing your own personal feedback with us, really good to know that you are happy with the competitive pricing and high standards of service we deliver.

Hopefully you will continue to use us as your go to supplier for all of your vaping essentials.

Have a great week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 3 out of 5 stars

I didn't like the idea of not getting a…

I didn't like the idea of not getting a discount on my first order this wasn't made clear at checkout plus I signed up for monthly vape juice this in my opinion should be given a discount because there's other companies who are cheaper than you

June 6, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks for taking time to share your feedback with us, any codes on our website do only apply against full priced items.

The subscription packages we have available are already highly competitive, and as such no further discounts would be applied to the subscriptions.

We always take onboard any feedback for any future developments, so thanks for taking time to share your own personal feedback.

Have a great week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Excellent service and great product 👍

Excellent service and great product 👍

June 6, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for taking time to leave us this review, really good to know that you are very happy overall with service and the product quality.

Hope you have a lovely weekend.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for taking time to leave us this review and for your kind words, really good to know that you are very happy overall.

Hope you have a great weekend.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Just Brilliant..

June 5, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks for the review, the 5 stars and importantly for choosing us for the purchase of your vaping products, really good to know that you are very content overall.

Hope you have a great weekend.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 4 out of 5 stars

Great customer service and products the…

Great customer service and products the best prices I've found the only reason I haven't given a fiver out five due to the delivery company they use

June 5, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks for the review and your personal feedback great to know that you are accustomed to receiving high standards of service overall, with regards to Evri if you ever experience any issues or delays, you can always feel free to reach out to us and we will step in on your behalf and raise any necessary complaints directly with the courier.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Rolls Royce

Great service. Prices are way cheaper than the shops. Great selection of flavours for my Hayati pro max.
Free delivery usually arrives within 2 days of ordering.
I would give it more than 5 stars if I could. Never been disappointed yet. They are the Rolls Royce of the Vaping suppliers and I won't go anywhere else now for my requirements.

June 5, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for taking time to leave us this review, the 5 stars and for choosing us for the purchase of your vaping products, great to know that you are having an enjoyable experience when shopping with us.

Have a great weekend.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

GreyBack

10/10
No problems
No worries
Easy web site
Use them.

June 4, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for the review, the 5 stars and importantly for choosing us for the purchase of your vaping products.

Have a great weekend.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Fast delivery great customer service

Fast delivery great customer service

June 4, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for the review, the 5 stars and for choosing us for the purchase of your vaping products, really good to read that you are very content overall.

Hope you have a really nice rest of the week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks for taking time to share your feedback, really good to know that you are very content overall with service and rapid delivery of your vaping products.

Hope you have a great rest of the week and weekend ahead.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

First class service and very…

First class service and very competitive on prices

June 4, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for taking time to leave us this review, really good to know that you are very happy overall with service and competitive pricing.

Hope you have a great rest of the week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

As always

As always, a great and quick service. Only company I use for all my vape needs.

June 4, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for taking time to leave us this review, really good to know that you are very happy overall with service and great to know that we are your preferred go to supplier for all of your vaping essentials.

Have a great rest of the week.

Many Thanks
Mick
The Electronic Cigarette Company

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