The Electronic Cigarette Company (UK) Ltd Reviews 

21,862
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,316 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and reliable delivery service, often receiving their orders within one or two days, with many appreciating the free delivery options. The products are frequently highlighted for their excellent quality and value for money, with a wide selection of flavors and genuine items available at competitive prices. Reviewers also commend the exceptional service, noting the user-friendly website, efficient order process, and helpful customer support. However, some customers experienced issues with delivery, reporting delays or non-receipt of orders, even after paying for next-day shipping. A few other people also felt that the taste of certain products was not as expected, questioning their authenticity, and some noted occasional product unavailability.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers consistently praising the... See more

Product

Customers consistently note positive experiences with product quality, often highlighting good value for... See more

Service

Reviewers highlight positive aspects of service, consistently praising its reliability, efficiency, and... See more

Price

Consumers find price to be positive, consistently reporting that products are inexpensive and offer great... See more

Order

Clients share positive opinions on order, frequently praising the speed and efficiency of the ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service. Prices are way cheaper than the shops. Great selection of flavours for my Hayati pro max. Free delivery usually arrives within 2 days of ordering. I would give it more than 5 stars... See more

Company replied

Rated 5 out of 5 stars

It isn't my first time buying products from this online store. Everytime I did, service was amazing, website clear and easy to navigate at, competitive prices and a lot of offers always available. De... See more

Company replied

Rated 5 out of 5 stars

Couldn't be happier with my experience. The website is clearly laid out and the purchase process was made easy. I made my order on a weekend and received my products within a couple of days. Everythin... See more

Company replied

Rated 5 out of 5 stars

10/10 service ⭐️ Website is very efficient to use, they have a wide range of products that are even difficult to find in high street shops. Cheap and affordable price. Extremely fast delivery... See more

Company replied


Company details

  1. Vaporizer Store
  2. Electronic Cigarette Store

About The Electronic Cigarette Company (UK) Ltd

Written by the company

The Electronic Cigarette Company has been here since the start in 2008. Our aim is simple; to provide customers with the greatest vape brands at the very best prices, coupled with unrivalled customer service. We stock an e-cig to suit both new and existing vapers, alongside a vast selection of e-liquid flavours from all the top brands you love. Our competitive multi-buy deals are available on virtually every single vape liquid brand we supply, and offer a great value way to stock up each month.

We also provide free top brand e-liquids with any kit purchased to help get you started, with a compelling range to choose from. If you’re not sure where to start then why not contact our friendly customer service? We’re here to help you break free from the chains of smoking with expert advice to help you choose the right kit for you. We’re available 6 days a week, and can be contacted via email, phone call or through our intuitive live chat function for real time advice.

Below are just a few reasons why you should choose The Electronic Cigarette Company:

  • FREE shipping with all orders over £15
  • FREE top brand e-liquids with any kit over £10
  • FREE Nic shots included with any shortfill e-liquid purchase
  • Great value e-liquid multi-buy deals
  • Vape subscriptions available from £25 per month
  • E-liquid & coil price match; if you find it cheaper we'll DOUBLE the difference!
  • Customer service available 6 days a week for expert advice

With regular deals available on the website and through our weekly newsletter (make sure you sign up!), The Electronic Cigarette Company is the only online vape store you’ll need on your vaping journey.

Disposable Vape Alternatives In Stock!

Written by the company

Starting From £5.99
Disposable vapes were banned on 1st June 2025. We stock like-for-like alternatives on your favourite brands like Elf Bar and Lost Mary. Using prefilled pods with e-liquid, they require no setup to get started. Available from £5.99, be sure to grab your disposable alternatives and beat the ban!
Expert Customer Service
Our friendly Customer Service team are on hand to answer all your vaping questions. Always with you the customer in mind, our team will help you along your vaping journey.
Coil Price Match
We are committed to offering the best value coils online in the United Kingdom. If you find the same product at a lower price within 28 days of purchase, we will happily match it, by giving you a credit on your account for DOUBLE the difference.
E-liquid Price Promise
We think we offer the best value e-liquid online in the United Kingdom. So if you can find the same product cheaper within 28 days of purchase, we will match it by giving you a credit on your account for DOUBLE the difference.
Everyday Low Prices
The Electronic Cigarette Company stock the best brands such as Aspire, Elf Bar, Lost Mary, OXVA, VOOPOO, PIXL and more. All these e-cigarette brands have been chosen so that we can offer our customers the best possible range of vaping devices, at an extremely competitive everyday low price.

Free shipping over £15

High quality e-cigarettes and e-liquid.

Free delivery with any spend over £15. All products come with a 28 day warranty. Everyday low prices on e-cigarettes, accessories and e-liquid. E-liquid subscriptions available from £25

Contact info

4.8

Excellent

TrustScore 5 out of 5

22K reviews

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4.8

All reviews

(21,862)

2,202 reviews in the last 12 months

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Rated 5 out of 5 stars

Good quality product at a reasonable…

Good quality product at a reasonable price. Delivery was prompt.

June 17, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for taking time to share your own personal feedback with us, great to know that you are very happy overall.

Hope you have a great week.

Many Thanks

Abbie
The Electronic Cigarette Company

Rated 5 out of 5 stars

I’ve used this company for quite a few…

I’ve used this company for quite a few purchases and they are great I order easily and products are here within 2 days sometimes even the next day

June 17, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for taking time to leave us this review, great to know that you are very happy overall with competitive pricing and rapid delivery of your chosen vaping products.

Hope you have a brilliant week ahead.

Many Thanks
Abbie
The Electronic Cigarette Company

Rated 5 out of 5 stars

Fantastic price for an exceptional vape…

Fantastic price for an exceptional vape product great flavours that last for well over a week, I really recommend the electronic cigarette company all vapers you won't find better deals anywhere else.

June 15, 2026
Unprompted review
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for taking time to leave us a review and for awarding us the maximum 5 star rating, really is very much appreciated by us all within the TECC team.

Have a fantastic week ahead.

Many Thanks

Abbie
The Electronic Cigarette Company

Rated 5 out of 5 stars

Exceptional Service Every Single Time

I order regularly from The Electronic Cigarette Company for all my vaping needs, and they’ve never missed a beat. Delivery is consistently next‑day, even when I place orders as late as 7pm, something most companies don’t come close to matching.

As a long‑standing customer, I really appreciate the free delivery and the fact that my replacement pods are half the price of what I used to pay at my local vape shop. The savings add up fast, and the quality is always spot‑on.

What really sets them apart is the reliability. No delays, no damaged parcels, no excuses, just a company that does exactly what it promises. In a market full of hit‑and‑miss retailers, TECC is one of the few I trust completely.

Highly recommended to anyone who wants fast delivery, fair pricing, and proper customer care.

June 17, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for leaving us this positive detailed review about the overall level of service you have become accustomed to receiving, it is really very much appreciatd.

I would just like to take the opportunity to thank you for continuing to choose us as your preferred go to retailer for the purchase of your vaping products.

Have a great week.

Many Thanks

Abbie
The Electronic Cigarette Company

Rated 5 out of 5 stars

Great company!

Great company, get my vape liquid here once a month, always delivered on time and super fast! I also get free delivery and 10% off, amazing! X

June 17, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for taking time to leave us this review, great to know that you are having an enjoyable experience when shopping with us for your chosen vaping products.

Hope you have a great week ahead.

Many Thanks

Abbie
The Electronic Cigarette Company

Rated 5 out of 5 stars

Aspire Gotex XIII

Great product and delivered quick.
Would recommend

June 17, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for the review, the 5 stars and for choosing us as your go to supplier for all of your vaping products, really good to know that you are having an enjoyable experience when shopping with us on the TECC website.

Hope you have a great week ahead.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 1 out of 5 stars

Super slow delivery

This was the first time I’ve used TECC for vape and I’ve still not received my order 5 days after I placed the order. It still shows that it isn’t even ‘ out for delivery’ very disappointed and won’t be using again. I will now begin the process of claiming my money back.

June 17, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Afternoon

We dispatched your order in good faith on 18/06/2026 standard delivery is generally 1 to 3 working days, however sometimes the couriers can experience subtle delays, we appreciate this can be frustrating, but rest assured we always intend for you to receive your vaping products very promptly, which is usually the case as reflected in our many 5 star reviews, clearly not on this occasion and for this we apologise on behalf of the courier.

I can see we have already interacted with you today to advise that we have raised a case on your behalf with the courier which should now serve to speed things along, we can see from tracking that the package is out for delivery so should reach you by tomorrow.

If not received by tomorrow midday reach out to our customer services team via email, phone or live chat and we will provide a resolution.

Have a great week ahead.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Ordered of here a lot recently

Ordered of here a lot recently, fast delivery and as ordered

June 17, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for taking time to leave us this review, and for awarding us the maximum 5 star rating, really is very much appreciated by us all within the TECC team.

Hope you have a great week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

I’ve used this company for 6 months

I’ve used this company for 6 months, always had next working day delivery (free of charge)

June 16, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for taking time to share your own personal feedback with us, great to know that you are very happy overall.

Hope you have a great week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Always order from here and have done…

Always order from here and have done for a while now as they are very quick delivery and the price is fab. Highly recommend. Thank you

June 16, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for the review, the 5 stars and for choosing us as your preferred go to retailer for your vaping products.

Hope you have a lovely week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Great family run company

Great family run company. Easy to order, deliveries are fast. I always choose Electric Cigarette Company

June 16, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for the review, the 5 stars and for choosing us as your preferred go to retailer for your vaping products.

Hope you have a great week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Very quick

Very quick. Couldn’t ask for better

June 16, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for taking time to leave us a review and for awarding us the maximum 5 star rating, really is very much appreciated by us all within the TECC team.

Have a fantastic week ahead.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Quick delivery, great price

As always, the vape liquid came very quickly by subscription & the cost is good. Thank you

June 15, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for the review and the 5 star rating, great to know that you are happy with the hassle free and convenient experience the subscription service offers, also the heavily competitive pricing.

Hope you have a lovely week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Spot on

Spot on, great product, great price and fast delivery. AAA+++

June 16, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for taking time to leave us this review, great to know that you are very happy overall with competitive pricing and rapid delivery of your chosen vaping products.

Hope you have a brilliant week ahead.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Excellent service..... Will continue to use.

First time ordering from The electronic cigarette company, but will definitely not be the last.

My order arrived within 24 hours, was well packaged and Thank you for the complimentary pen (a nice bonus).

I've recommended this company to numerous friends and family and with their excellent prices, they are all going to place orders.

Thank you once again...... Excellent service.

June 15, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for leaving us this positive detailed review about the overall level of service you have become accustomed to receiving, it is really very much appreciatd.

I would just like to take the opportunity to thank you for continuing to choose us as your preferred go to retailer for the purchase of your vaping products.

Have a great week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Very efficient service

Very efficient service, order delivered by return.

June 15, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for the review, the 5 stars and for choosing us for the purchase of your vaping products, have a great week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Very prompt and good product.

Very prompt and good product.

June 15, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for the review, the 5 stars and for using the TECC website for the purchase of your vaping products, hope you have a really great week ahead.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Fantastic service

Fantastic service, super quick delivery and very competitive pricing!

June 15, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for taking time to write us this review, and for awarding us the maximum 5 star rating, great to know that you are very happy overall with the competitive pricing and rapid delivery of your chosen vaping products.

Have a lovely week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Perfect

Perfect, fast delivery. Good quality products.

June 15, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for taking time to leave us this review, always nice to receive and read positive feedback like this.

Hope you have a fantastic week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Great service

Great service , fast delivery . No problems

June 14, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for the review, the 5 stars and for choosing us for the purchase of your vaping products.

Hope you have a lovely week.

Many Thanks
Mick
The Electronic Cigarette Company

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