The Electronic Cigarette Company (UK) Ltd Reviews 

21,864
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,316 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and reliable delivery service, often receiving their orders within one or two days, with many appreciating the free delivery options. The products are frequently highlighted for their excellent quality and value for money, with a wide selection of flavors and genuine items available at competitive prices. Reviewers also commend the exceptional service, noting the user-friendly website, efficient order process, and helpful customer support. However, some customers experienced issues with delivery, reporting delays or non-receipt of orders, even after paying for next-day shipping. A few other people also felt that the taste of certain products was not as expected, questioning their authenticity, and some noted occasional product unavailability.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers consistently praising the... See more

Product

Customers consistently note positive experiences with product quality, often highlighting good value for... See more

Service

Reviewers highlight positive aspects of service, consistently praising its reliability, efficiency, and... See more

Price

Consumers find price to be positive, consistently reporting that products are inexpensive and offer great... See more

Order

Clients share positive opinions on order, frequently praising the speed and efficiency of the ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service. Prices are way cheaper than the shops. Great selection of flavours for my Hayati pro max. Free delivery usually arrives within 2 days of ordering. I would give it more than 5 stars... See more

Company replied

Rated 5 out of 5 stars

It isn't my first time buying products from this online store. Everytime I did, service was amazing, website clear and easy to navigate at, competitive prices and a lot of offers always available. De... See more

Company replied

Rated 5 out of 5 stars

Couldn't be happier with my experience. The website is clearly laid out and the purchase process was made easy. I made my order on a weekend and received my products within a couple of days. Everythin... See more

Company replied

Rated 5 out of 5 stars

10/10 service ⭐️ Website is very efficient to use, they have a wide range of products that are even difficult to find in high street shops. Cheap and affordable price. Extremely fast delivery... See more

Company replied


Company details

  1. Vaporizer Store
  2. Electronic Cigarette Store

About The Electronic Cigarette Company (UK) Ltd

Written by the company

The Electronic Cigarette Company has been here since the start in 2008. Our aim is simple; to provide customers with the greatest vape brands at the very best prices, coupled with unrivalled customer service. We stock an e-cig to suit both new and existing vapers, alongside a vast selection of e-liquid flavours from all the top brands you love. Our competitive multi-buy deals are available on virtually every single vape liquid brand we supply, and offer a great value way to stock up each month.

We also provide free top brand e-liquids with any kit purchased to help get you started, with a compelling range to choose from. If you’re not sure where to start then why not contact our friendly customer service? We’re here to help you break free from the chains of smoking with expert advice to help you choose the right kit for you. We’re available 6 days a week, and can be contacted via email, phone call or through our intuitive live chat function for real time advice.

Below are just a few reasons why you should choose The Electronic Cigarette Company:

  • FREE shipping with all orders over £15
  • FREE top brand e-liquids with any kit over £10
  • FREE Nic shots included with any shortfill e-liquid purchase
  • Great value e-liquid multi-buy deals
  • Vape subscriptions available from £25 per month
  • E-liquid & coil price match; if you find it cheaper we'll DOUBLE the difference!
  • Customer service available 6 days a week for expert advice

With regular deals available on the website and through our weekly newsletter (make sure you sign up!), The Electronic Cigarette Company is the only online vape store you’ll need on your vaping journey.

Disposable Vape Alternatives In Stock!

Written by the company

Starting From £5.99
Disposable vapes were banned on 1st June 2025. We stock like-for-like alternatives on your favourite brands like Elf Bar and Lost Mary. Using prefilled pods with e-liquid, they require no setup to get started. Available from £5.99, be sure to grab your disposable alternatives and beat the ban!
Expert Customer Service
Our friendly Customer Service team are on hand to answer all your vaping questions. Always with you the customer in mind, our team will help you along your vaping journey.
Coil Price Match
We are committed to offering the best value coils online in the United Kingdom. If you find the same product at a lower price within 28 days of purchase, we will happily match it, by giving you a credit on your account for DOUBLE the difference.
E-liquid Price Promise
We think we offer the best value e-liquid online in the United Kingdom. So if you can find the same product cheaper within 28 days of purchase, we will match it by giving you a credit on your account for DOUBLE the difference.
Everyday Low Prices
The Electronic Cigarette Company stock the best brands such as Aspire, Elf Bar, Lost Mary, OXVA, VOOPOO, PIXL and more. All these e-cigarette brands have been chosen so that we can offer our customers the best possible range of vaping devices, at an extremely competitive everyday low price.

Free shipping over £15

High quality e-cigarettes and e-liquid.

Free delivery with any spend over £15. All products come with a 28 day warranty. Everyday low prices on e-cigarettes, accessories and e-liquid. E-liquid subscriptions available from £25

Contact info

4.8

Excellent

TrustScore 5 out of 5

22K reviews

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Asks customers to review

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4.8

All reviews

(21,864)

2,202 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect

Perfect, fast delivery. Good quality products.

June 15, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for taking time to leave us this review, always nice to receive and read positive feedback like this.

Hope you have a fantastic week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Great service

Great service , fast delivery . No problems

June 14, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for the review, the 5 stars and for choosing us for the purchase of your vaping products.

Hope you have a lovely week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Always a pleasure to browse this…

Always a pleasure to browse this website, some good bargains to be had, great customer service and prompt delivery. I will definitely be returning here and have had a few orders in the last year or more.

June 12, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for taking time to share your own personal feedback regarding the overall positive experience you had whilst shopping with us on the TECC website.

Really good to know that you will continue to use us as your go to retailer for the purchase of all of your vaping essentials.

Have a lovely week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for the review, the 5 stars and for choosing us as your preferred retailer for the purchase of your vaping products.

Hope you have a great week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Good website

Good website. Cheaper than most. Superfast delivery

June 14, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for the review, the 5 stars and for choosing us for the purchase of your vaping products, really good to know that you are very happy overall, hope you have a great weekend.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Great price swift delivery

Great price swift delivery

June 13, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for sharing your own personal feedback, really good to know that you are happy with the competitive pricing and to know that you are receiving your vaping products very promptly, just as we expect for you.

Hope you have a great remainder of your weekend.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Excellent service and the flavour…

Excellent service and the flavour selection for Hyatti pros max refills are great, just found my new favourite rock candy orange. Speedy delivery, pleased with the service, only place I order from now

June 19, 2026
Unprompted review
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for taking time to share your own personal feedback, really good to know that you are having an enjoyable experience when shopping with us for your chosen vaping products.

Hope you have a lovely rest of the weekend.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Excellent range of products

Excellent range of products, quick dispatch and delivery

June 13, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for the review, the 5 stars and for choosing us for the purchase of your vaping products.

Hope you have a great weekend.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Great site

Great service good products great site

June 13, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for taking time to share your feedback, really good to know that you are very content overall.

Hope you have a great weekend.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

One of the most reliable companies

One of the most reliable and efficient companies I’ve used. Items arrive promptly and usually next day. Always packaged securely and if I’ve ever needed to contact them, they’ve been quick to get back.

June 13, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for this review, the 5 stars and for choosing us for the purchase of your vaping products, hope you have a great weekend.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery

June 13, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks for the review, the 5 stars and for choosing us as your preferred go to retailer for the purchase of your vaping products have a fantastic weekend.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Very happy with my purchase the service…

Very happy with my purchase the service is great and so reasonable priced the delivery was spot on.
Will be buying again

June 13, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for taking time to leave us this review and for your kind words, really good to know that you are very happy overall with service, competitive pricing and rapid delivery of your chosen vaping products.

Hope you have a lovely weekend.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Really good choice of nice salt…

Really good choice of nice salt flavours. Fast delivery.

June 13, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for taking time to leave us this review, really good to know that you are having an enjoyable experience with your chosen e-liquids.

Hope you have a great weekend.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Very fast delivery and very good product

Very fast delivery and very good product

June 12, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for taking time to leave us this review, really good to know that you are very happy with the rapid delivery of your chosen vaping products.

Hope you have a great week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for taking time to leave us this review, really good to know that you are very happy overall with service and rapid delivery.

Hope you have a great rest of the week and weekend ahead.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery

June 12, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for the review, the 5 stars and importantly for choosing us as your preferred online retailer for the purchase of your vaping products.

Hope you have a great weekend.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

I receive efficient and prompt service…

I receive efficient and prompt service whenever I place and order.

May 5, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for the review, really good to know that you are very content overall with the service.

Hope you have a fantastic weekend.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Service is exceptional

Service is exceptional

June 12, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for your complimentary feedback, always nice to receive and read positive feedback like this.

Hope you have a lovely weekend.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Can’t fault their service

Can’t fault their service. Orders are always dispatched & delivered quickly. I have a vape juice subscription which arrives just as I’m running low. Staff are great if ever you need to change anything. I’ve been a customer for a few years and really happy with their prices & service.

March 10, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for taking time to leave us your own personal feedback, nice to know that you are accustomed to high standards of customer service, and great to read that you are happy with the convenient and hassle free experience the subscription service offers.

Hope you have a lovely weekend.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Perfect order x

Perfect order x everything as described, express shipping, and a wonderful gift for a nice vape. I recommend it to everyone Xx

June 11, 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for taking time to share your own personal feedback, really good to know that you are very happy overall with the service and rapid delivery of your vaping products.

Hope you have a really nice weekend.

Many Thanks
Mick
The Electronic Cigarette Company

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